Mercedes-Benz of Silver Spring

My experience at Herb Gordon Mercedes was exceptional!!! Mr. Darryl Minerve was professional,courteous,very knowledgeable and patience with me as a first time Mercedes buyer. He took the time to really sell Mr. Darryl Minerve was professional,courteous,very knowledgeable and patience with me as a first time Mercedes buyer. He took the time to really sell me the car(I was in the market to buy a BMW) along with any options available,explained the saftey features of my C300 and answered all my questions and concerns. Mr. Minerve made sure that I purchased the car that "I Wanted" and not something that was being pushed on me as the "other dealership" tried to do. I left Herb Gordon Mercedes with a beautiful car, great price and the greatest car buying experience ever.....Thank you Mr. Minerve and Herb Gordon Mercedes. More

The professionalism at this dealership is top notch!!! My questions were answered promptly and efficently. William Rutherford and Robert Arcuri were at our every need. Herb Gordon's dealership is a distance questions were answered promptly and efficently. William Rutherford and Robert Arcuri were at our every need. Herb Gordon's dealership is a distance away but worth every minute of the drive. I will highly recommend Herb Gordon and their friendly staff to everyone I know who is interested in a new vehicle. Phyllis Del Pilar More

Just bought a 2010 C63 AMG and I believe I got a very good deal. Mr. Kumar Malone was one of the best sales persons I have ever dealt with. My sale experience before I finally deciDed on tHE C63 spanned good deal. Mr. Kumar Malone was one of the best sales persons I have ever dealt with. My sale experience before I finally deciDed on tHE C63 spanned over two months. He never put any pressure on me to buy, and was very instrumental in assisting me in researching information about the car. He kept communicating with me by e-mial until I was convinced that I am ready to make the final decision. It was a tough decision since I was split between teh 2010 BMW M3 and teh C63 AMG. This is my second car from Herb Gordon in Silver Spring, first being a 2007 GL450. Overall, I would give them perfect score for sales. However, my experience witheir service has not been good. They scrwewed up my GL 450 on the first service schedule and they hardly acknowledge it until R&H provided a copy of their service report to show what was wrong. Still they never called me to apologize or offer any concessions. More

the dealership is a top quality operation from top tio bottom with very well informed and pleasant employees who never employ the high pressure sales tactics of so many other dealers.i have purchased bottom with very well informed and pleasant employees who never employ the high pressure sales tactics of so many other dealers.i have purchased 3 s models and at least5 e models as well as 1 sl(in 1973)from this dealership.if i did not trust the dealership,my salesperson and my service writter i would not have continued to buy there. More

I have bought numerous cars at this dealership, I have visited other dealerships for purchase or service and always return, due to the great customer service, the efficiency of the sales person and/or ser visited other dealerships for purchase or service and always return, due to the great customer service, the efficiency of the sales person and/or service representative. I don't know if I could have gotten a better price anywhere else, but nothing compares to how I was treated at Herb Gordon Mercedes Benz. The manager and staff approach me to shake hands and make sure that I was treated good. I don't think I could get used to anything less, since I bought my first 190E many years ago, and of course the mercedes is my favorite car. I purchased a new E350 and am totally satisfied. The purchase process was as effortless as anything I've e ever experienced (even in past with Herb Gordan). After approximatley 16 years and 4 cars purchased, I can never see me going anywhere else! Keep up the good work. I must say you have come a long way in customer service 100%. I lived in Pennsylvania, However, I can to Herb Gordon for a Mercedes Benz. More

My husband and I have bought numerous cars at this dealership, we have visited other dealerships for purchase or service and always return, due to the great customer service, the efficiency of the sal dealership, we have visited other dealerships for purchase or service and always return, due to the great customer service, the efficiency of the sales person and/or service representative. I don't know if we could have gotten a better price anywhere else, but nothing compares to how we are treated at Herb Gordon Mercedes Benz. The manager remembers our faces and always comes over to shake hands and make sure we are treated good, which we always are. The service team treats us like royalty, I don't think I could get used to anything less, since we bought our first 190E many years ago, and of course the mercedes is our favorite car. We just purchased a new ML350 and are totally satisfied. The purchase process is as effortless as anything we've ever experienced. After approximatley 20 years and 5 cars purchased, we can never see ourselves going anywhere else! Keep up the good work. More

I brought my Mercedes C280 1999 to this serivice center because of a clicking sound which I believed it was from the axle. My car has an aftermarket warranty so I wanted to know if there is any problem wit because of a clicking sound which I believed it was from the axle. My car has an aftermarket warranty so I wanted to know if there is any problem with the axle, I fix it so it doesn't lead to a bigger and expensive problem. They said, if I only want to know whats wrong with the car, I should pay 122$. but if I bring it in for service, there won't be any charge. car had also a very little rubber sound from steering. after half a day, their mechanic called me, told me that the sound appears to be from the transmission and asked my permission to tear down mt transmission. I told him no because if he would do that, my warranty company consider that as start fixing without informing them and they wouldn't pay a dime. so I didn't give him permission to go further. They charged me 122$ plus 20$ for hazmat!!!! and their diagnosis was : 1. The sound appears to be from transmission, owner didn't agree to do further diagnosis 2. steering shock is bad, the sound of rubber if from steering shock and Balljoints and shift rod end bushing was bad too. so I bought parts and bring them to a Mercedes specilis "Fred Pulliam" In Silver Spring. People were talking highly of him and his prices were very reasonable and good. 1. After changing balljoints and shifer bushing, the sound was still there 2. After changing steering shick the sound of rubber was still there I asked fred to diagnos the sound, his associate, Mike, immediately diagnosed it. put the car on the jack and showed me the origin of the sound! It was not from transmission, it was as I thought before, from axle and he said that the sound is absolutely normal. Shaft has to play a little in its place and there is nothing wrong with the transmission or axle and thank god that I didn't let Herb Gordon tear down my transmission for nothing! About the rubber sound from steering, he immediately dignosed that too. it was nithing, he lubricated the area and sound simply dissapeared. I'm extremely dissatisfy with herb gordon service and I will never, ever bring my car there again. More

HIGHLY RECOMMENDED!! I have never had a better experience buying a car. Orginally shopping for a used car, the team at Herb Gordan went way beyond even the exceptional to ensure I was satisfied and put me a buying a car. Orginally shopping for a used car, the team at Herb Gordan went way beyond even the exceptional to ensure I was satisfied and put me a new car. Pedro, Hamed and Ray are GREAT! More

I have bought 3 cars from Lavence and his manager Ray at Herb Gordon. I lost my job and was going to lose my car. I called Ray and Lavence and they worked with me until the wife and I was able to get out of Herb Gordon. I lost my job and was going to lose my car. I called Ray and Lavence and they worked with me until the wife and I was able to get out of the car and have enough to get a used car that was in GREAT shape wow these two worked there tails off for us (the customer). I want to tell the owner and CEO of Herb Gordon that when I get back on my feet you can bet that I will buy my wife her Mercedes from Lavence and Ray . I'm now living in Sioux Falls, SD. But, I told the wife that I would get a flight back to the DC area. As long as Lavence and or Ray are there and buy the car and drive it back to SD. Ray, Lavence...You two are life savers...Mr Herb Gordon you have two very valuable men there. When you hear about dealerships you hear about how you were taken advantage of disrespected ect... Herb Gordon is the BEST not only in the Washington D.C. area but in the USA Dave Ohmann 605-360-9214 More

Kody and Ray provided excellent handling of our new vehicle purchase. My wife and I were very pleased and pleasantly surprised with a lower term length and payment amount at the time of purchase. Hig vehicle purchase. My wife and I were very pleased and pleasantly surprised with a lower term length and payment amount at the time of purchase. Highly recommended, we will definitely be back once this lease is up. More