Mercedes Benz of Southampton

Reason for Visit: Service

I recommend this dealer: No

My Review of Mercedes Benz of Southampton:
I have had multiple problems with the automatic door opening system. Last week I stopped in and they insisted it was the key battery. (This was the same employee who when I said "do you work here" because he was sitting at a desk staring into space, said to me "yea, why?". In order to change the key battery, they sent me off to the parts department, in another building (did I say it was raining too?). When I got there, they were closed for lunch. I had to wait 30 minutes, to get a battery, which they charged me $10 for, and the key still doesn't work. So I go back to the dealer to yet another service rep, who says I have to make an appointment to bring the car in -- three weeks away. Meanwhile I can't lock my doors. I bought the car, my third, in Washington where the service was impeccable. I've had it serviced in Rockville Centre but they changed managers and that place is awful now too, but Southampton is by far worse.

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