Mercedes-Benz of Tucson - Service Center

Fantastic service. ... A special thank you to Shawn for speedy, and excellent service... Also a shoutout to the service dept. who washed my well traveled MZB... ... A special thank you to Shawn for speedy, and excellent service... Also a shoutout to the service dept. who washed my well traveled MZB... More

Kayla Diaz who was my service advisor was great. I had a late afternoon appointment for an “A service“ and it was completed within slightly more than an hour and the car was washed and ready in an h I had a late afternoon appointment for an “A service“ and it was completed within slightly more than an hour and the car was washed and ready in an hour and a half. Everything was done very professionally. My only complaint and it is one that I have seen echoed in other reviews of this dealership is the 2.75% credit card fee. I had been forewarned about it, but it is still something highly objectionable from a Mercedes dealership. As someone said in their review back in June, just bury that 2% somewhere in your costs and don’t pass it on so obnoxiously to your clientele. This fee isn’t being done at the Lexus dealer here in Tucson and shouldn’t be done by a high class dealership like Chapman Mercedes-Benz. When I first heard about the fee through a text message I called and left a message with the head of the service department and sadly never got a call back to explain It. He could at least respond to the fact that I had left a message on his answering machine. Can’t remember who that was, but I thought it was the head of service. Again the service advisor and the service itself were wonderful and five stars is for Kayla Diaz. Thank you John J. More

Lucky Luechtefeld and Clarissa are great assets for Mercedes. They were both kind and professional, they made my service easy and the service department did a great job getting my car in and out. Th Mercedes. They were both kind and professional, they made my service easy and the service department did a great job getting my car in and out. Thank you! More

Lucky Luechtefeld made my B1 service for my 2019 E 300 at Mercedes Benz Tucson a pleasurable experience. Lucky took the time to explain to me the services that were going to be performed on my car. Lucky we Mercedes Benz Tucson a pleasurable experience. Lucky took the time to explain to me the services that were going to be performed on my car. Lucky went above and beyond to advice and resolve the additional issues found by the mechanic during the B1 service. Lucky and service techs professionalism make Mercedes Benz what luxury is all about!! I am very happy with the services performed. More

Excellent customer service. I needed a quick evaluation for a tire leak and they got me in with a loaner car. Lucky Luechtefeld was able to find a much less expensive way to fix I needed a quick evaluation for a tire leak and they got me in with a loaner car. Lucky Luechtefeld was able to find a much less expensive way to fix my cracked tire rim rather than replacing the entire tire rim. More

WOW! Amazing service. Mark was very kind and made sure my vehicle was repaired quickly. I didn’t have an appointment, my battery died, who ever has an a Amazing service. Mark was very kind and made sure my vehicle was repaired quickly. I didn’t have an appointment, my battery died, who ever has an appointment for that, right? In any event I pulled into the service bay completely frazzled and within 2 minutes my mind, weary heart and body felt relief knowing I was in good hands with Mark. Mercedes of Tucson’s service is heads and shoulders above the service I used to receive at the Mercedes dealership in Scottsdale! Thank you Mark and Mercedes of Tucson for outstanding customer service and care. More

I have been to a few Mercedes dealerships in the USA and the Tucson dealership is by far the most luxurious, friendly and best service. If you own a MB this is the place for you. They will correct any mi the Tucson dealership is by far the most luxurious, friendly and best service. If you own a MB this is the place for you. They will correct any mistakes that have been made on your car by a non Mercedes shop. More

Immensely grateful to Kayla Diaz and Aaron Perrine for taking their time with some of my vehicle concerns. They both were very congenial and went out of their way to satisfy me.. Virginia J. taking their time with some of my vehicle concerns. They both were very congenial and went out of their way to satisfy me.. Virginia J. More

Ramon Sanchez was excellent. He serviced our camper within 2 hours and told us about insurance claims. He serviced our camper within 2 hours and told us about insurance claims. More