Mercedes-Benz of Valencia

Service run around Where do I begin, My wife has taken her car C300 under warranty, two times to try and figure out a noise. The last time she had a recording of the noi Where do I begin, My wife has taken her car C300 under warranty, two times to try and figure out a noise. The last time she had a recording of the noise. The service advisor Bill Parks listen to the recording and immediately dismissed it as nothing to be concerned about, but if she wanted to have it checked out she would have to pay for a "diagnostic fee" and a brake job (because he has pre-determined it was the brakes) Going back a 3rd time after complaining. More

Everyone must be out to lunch! My wife and I went to the Mercedes dealer in Valencia to look at a late model CL550 and S550 that had been advertised on their website. Upon arrival My wife and I went to the Mercedes dealer in Valencia to look at a late model CL550 and S550 that had been advertised on their website. Upon arrival, we noticed that they were having a "Grand Opening" of evidently their remodeled business. When we came through the front door, the gal who must have been the receptionist, was evidently too busy on her iPhone to look up and see what we might possibly be there for. After looking at several cars on the showroom floor and not having one salesman or manager approach us and ask us if they could help us, my wife finally walked up to the receptionist and asked her where we could find the late model vehicles that we were there to see. We went out to the front of the showroom and found the cars we were looking for. We had probably been at the dealership for over 30 minutes now and still not one person approached us to lend any help. My wife suggested that I go inside and find someone to show us the CL550, but I refused for the sole reason that I had spent a good deal of my lifetime in the car business and felt that this dealership had a real problem with customer service. When I was a Sales Manager and later a General Manager, I never would have tolerated such behavior from my sales and managerial staff. These people were evidently profiling us and thought they would not waste their time on someone who was not there by appointment and had simply walked on to their car lot. If they had been paying closer attention, they would have realized that we had pulled up and parked our late model S-Class Mercedes very close by and whoever was "up" at the time would have been all over us to sell us another Mercedes. Oh well, glad I found out what these people were all about before purchasing my next Mercedes. By bye Tom and Diane Tehachapi, CA More

BYE BYE BENZ The worst customer service experience of my life. Stay away from the General Manager Jason. He is unprofessional and frankly useless. Our salespers The worst customer service experience of my life. Stay away from the General Manager Jason. He is unprofessional and frankly useless. Our salesperson William dropped the ball too. Nice at first but messed up paperwork, horrible customer service, no follow up or accountability, you name it. After a lifetime of loyalty to the Mercedes brand I am officially done and never buying another Mercedes ever. This dealership just stinks; low class and not good at what they do. If you deal with corporate, plan on more of the same. Placation, zero accountability. They don't care about you. Go to Jaguar or BMW. I am from here on out. #Mercedesisdtm #byebyebenz More

The automobile industry has a bad reputation for dishonesty and Mercedes-Benz of Valencia is most certainly a contributor to this reputation. Purchased a pre-owned BMW from the dealership and was ex dishonesty and Mercedes-Benz of Valencia is most certainly a contributor to this reputation. Purchased a pre-owned BMW from the dealership and was experiencing electrical issues less than a week after the purchase. Brought the vehicle back and was told there were no issues found. Took the vehicle back home and in less than a week the problem reoccurred. Had Auto Club jump the vehicle. The technician from Auto Club stated he had seen this a few times in the past where the alternator was the culprit. Told Mercedes-Benz what the Auto Club technician had mentioned and they just blew it off as though he would not know the workings of a BMW. After two days in the shop, they stated the battery had been replaced. After another week of having the car, guess what happened - the same issue. In for a third time in less than a month. This time they replaced the alternator. Another week goes by and the car won't start. I walked into the dealership and spoke with the service manager - Rick. He told me that each time the BMW is brought into them, they have to send it across the street to the BMW dealership to have it serviced. (like I'm creating an inconvenience for them and costing them money - all true, but is that my fault and what about my inconvenience!) Then Rick states that being a Saturday, he could not call BMW to schedule the appointment since they only run a half crew on Saturdays. It would need to wait until Monday to get an appointment. So after our conversation and leaving the vehicle with them, I went across the street and spoke directly with BMW. They were very kind and very accommodating. They set the appointment for my vehicle right then and there. I went back over to the Mercedes-Benz dealership and told them to drive the X5 over right now as the appointment is already set. AVOID THIS MERCEDES-BENZ DEALERSHIP unless you like liars and the run-around!!! More

We have been to the dealership 8 times in the last three years to fix the hatchback. The last time we were here they claimed we backed into one of their vehicles. My wife went in and they bullied her into years to fix the hatchback. The last time we were here they claimed we backed into one of their vehicles. My wife went in and they bullied her into claiming she did it. They claimed it was on video which when we asked for and they could not produce. In addition there was a warranty repair on a light strip that was supposed to be covered. Then they said it was not and would we like it done for $210.00 We said go ahead, but it was still not done. Then we brought the car back again this week and the price was $265.00. We have both estimates for the same repair with two different prices and the third option where it was supposed to have been under warranty. My wife is scared to go back to the dealership to pick up here car and drop off the loaner. For two days we have left messages asking the GM Bill Masterini or the dealership owner Lenny Sage to please meet us there so we feel safe to finish this up. More