Mercedes-Benz of the Woodlands

Fantastic Service + Fantastic People = Fantastic Dealership My Car had just flooded in Harvey, and I had only started taking it to the Mercedes-Benz of the Woodlands (MBOTW). Note: I had been dealing with My Car had just flooded in Harvey, and I had only started taking it to the Mercedes-Benz of the Woodlands (MBOTW). Note: I had been dealing with another dealership since 2000, but the service was so bad I decided to check out another dealership. When I went to MBOTW, the entire experience was different. The Service advisor, Michael Lange, came out to meet me and was even friendly, Michael even called me to let me know the work was done and they were going to take a test drive - before they took it. (Not once in 20 years had the previous dealership done that - lojack let me know though :-). In either case, I had just had work done on my SLK 350 and it flooded. So I called Michael to discuss my options. After a few minutes he pointed me to Anthony Surface to talk about alternative transportation. I explained to Anthony my budget constraints. Anthony called me back in 15 minutes with a number of options and after twenty minutes we had narrowed it down to 2 vehicles. When I went to the dealership, Anthony showed me the vehicles we had discussed. They were exactly as he said. As we were talking he mentioned another car that had just come in. I looked at it, and agreed to buy it. I wanted a few things done to it, and he arranged that. Not only did he arrange it, but he made sure I knew what was being done every second. In addition, Anthony sent me pictures as items were about to be done and after they were done. At one point he even sent me a video of the testing!!! After working with Anthony and Mike at MBOTW, it made me wonder why I spent so long at the other dealership!!! This leads me to the title - Fantastic Service + Fantastic People = Fantastic Dealership. ps. I only gave them 5 stars, because dealerrater didn't offer 6. More

Simply Marvelous Due to Hurricane Harvey, my vehicle was totaled. I conducted a search for a similar car and located one at MBOTW. The vehicle was actually bette Due to Hurricane Harvey, my vehicle was totaled. I conducted a search for a similar car and located one at MBOTW. The vehicle was actually better than the one I owned. I made one phone call, arrived to the dealer to sign paperwork, and left with a BETTER vehicle. The entire process was stress free. Awesome customer service from Toni J. Sales tag team of Katelyn H. and Anthony S. was fantastic. Arturo G. of finance did not exceed my budget or attempt to sell me something. More

Worst experience ever! Luisa Arias 5 reviews a month ago Not happy at all first of all one of the service him advisor gave my formation to an ex of mine because they are Luisa Arias 5 reviews a month ago Not happy at all first of all one of the service him advisor gave my formation to an ex of mine because they are friends, he texted him letting him know that I was there and I don't know what other information was given! I spoke with the GM and I received a phone call from him and he said he was going to do an investigation and call me back, well he never called me back and I and up finding out who was the employee who shared my information by myself! What a shame that a service advisor broke the companies customer privacy rights by sharing my info to an outsider. On top of this I picked up my car and they didn't even put a sticker on when I my next oil change will be etc. I'm very dissatisfied and disappointed with their lack of service, communication and professionalism. More

Exceptional Purchasing Experience Anthony Surface was cordial, knowledgeable, and a pleasure to work with from our initial introduction until we drove off the showroom floor. We fee Anthony Surface was cordial, knowledgeable, and a pleasure to work with from our initial introduction until we drove off the showroom floor. We feel confident that our relationship with Mercedes Benz of The Woodlands will be a treasured one. Lawrence and Judith More

Excellent Purchase Experience I went to Mercedes-Benz of the Woodlands to purchase my first Mercedes. Christopher Taylor was awesome to work with....he was extremely informative, p I went to Mercedes-Benz of the Woodlands to purchase my first Mercedes. Christopher Taylor was awesome to work with....he was extremely informative, patient and friendly. Exactly what you want from the car buying experience. Thank you for great service! More

EXCELLENT! Our experience was excellent! Anthony and the staff who helped us get into our new vehicle were nothing but excellent! We are very happy with our ne Our experience was excellent! Anthony and the staff who helped us get into our new vehicle were nothing but excellent! We are very happy with our new vehicle and will recommend Anthony Surface to our friends and families. More

Stress free Dealing with Shawna made the car buying experience very simple and relaxing. She was very laid back and didn't make me feel like I was being SOLD a ca Dealing with Shawna made the car buying experience very simple and relaxing. She was very laid back and didn't make me feel like I was being SOLD a car. I was getting the car I wanted and she handled everything that we threw at her with grace and a sense of humor. This dealership is amazing! They really care about the customers and they know how to show it. We loved all the free shirts and the little one loved her Mercedes Benz teddy bear. All dealerships should take a look at this place and see how it's supposed to be done. More

AMazinG Dealership!!! My experience with this dealership was the best I've had in purchasing a vehicle. Shawna was very helpful, patient and friendly. She even saved a turt My experience with this dealership was the best I've had in purchasing a vehicle. Shawna was very helpful, patient and friendly. She even saved a turtle on our test drive! Unlike other dealerships, I'm happy to feel valued during and after my purchase. Thank you so much, Shawna! More

Awesome experience Shawna at Mercedes of The Woodlands was so friendly and knowledgeable. She kept in contact with us about the car we were thinking about getting for a Shawna at Mercedes of The Woodlands was so friendly and knowledgeable. She kept in contact with us about the car we were thinking about getting for a few days. She was never pushy and was completely honest about everything. The dealership itself was amazing. Our daughter enjoyed the snacks, especially the ice cream. Thank you for making the car buying experience so enjoyable. More

Professional, Pleasant and Efficient! A great car purchase experience. The professionalism, efficiency and friendliness was felt from the sales, fiance and management staff. Great job to o A great car purchase experience. The professionalism, efficiency and friendliness was felt from the sales, fiance and management staff. Great job to our sales Nelson Sioson! More