Merchants Auto

Outstanding Customer Service Very professional and made the whole transaction go very smoothly . Answered any questions I had . I will strongly recommend Mike to my friends. th Very professional and made the whole transaction go very smoothly . Answered any questions I had . I will strongly recommend Mike to my friends. thank You for being as great as you were. More

Great experience I had a pleasant experience working with Mark. My car buying experience was hassle free and efficient. I bought my first SUV and I love it. I would hi I had a pleasant experience working with Mark. My car buying experience was hassle free and efficient. I bought my first SUV and I love it. I would highly recommend! More

Completely painless! Steve made the entire process completely painless. It was a pleasure working with someone who knows his job and does it so well. I will be seeing him Steve made the entire process completely painless. It was a pleasure working with someone who knows his job and does it so well. I will be seeing him again when I buy another vehicle. More

Amazing customer service After searching for an SUV for what felt like forever, I finally found exactly what I was searching for at Merchants. I love that they constantly upda After searching for an SUV for what felt like forever, I finally found exactly what I was searching for at Merchants. I love that they constantly update their inventory. From my first online contact to driving away with exactly what I wanted, I was treated perfectly. Their customer service from everyone exceeded all my expectations. I love how friendly everyone is and that they care about you loving your new vehicle just as much as you do! More

Great experience. Just wanted to let you know that everything was a pleasant experience. You and the rest of the team atleast the few i chatted with took care of my wif Just wanted to let you know that everything was a pleasant experience. You and the rest of the team atleast the few i chatted with took care of my wife and son also myself . We will be back again thank you Rodney. Best dealer i been to so far More

OUTSTANDING SALES TEAM From the first time meeting Lisa Petrucelli, she made me feel welcomed and put me at ease that this was NOT going to be a business as usual high press From the first time meeting Lisa Petrucelli, she made me feel welcomed and put me at ease that this was NOT going to be a business as usual high pressure sale. Lisa took the time to understand what I was looking for and put me in a super beautiful 2013 Dodge Ram 1500, and the red really works for me. Thank-you Lisa 100% on your knowledge, and professionalism. Also, a 100% shout out to Steve Coimbria, for his knowledge of navigating the financing for my truck. Steve answered all my questions, and I did not once make me feel like I was being strung along. Thank-you Steve. And one more shout out to someone who may not get the recognition she deserves, Cassie, at the front desk who took my calls. Never got the chance to meet this young lady, but her voice is kind and welcoming. 100% to Cassie, and Merchants Auto as a whole. Again thank-you all on a great truck buying experience. More

Another great experience This was my second car purchase at Merchant's Auto and like the first, today's experience was so easy, relaxing and stress free. The staff at Merchan This was my second car purchase at Merchant's Auto and like the first, today's experience was so easy, relaxing and stress free. The staff at Merchant's clearly are knowledgeable professionals who take pride in finding the right car and terms for their customers. My sales team today included Mike Amburg (who I will always consider my # 1 choice from whom to purchase a car - outstanding in every way possible - patient, informative and a warm friendly man); Scott Rienert (Sales Manager who monitored my transaction from start to finish and made sure I left a satisfied customer) and Gordon Lewis in the financing department who put together a finance plan within my stated budget and also provided me with additional coverage that I was unaware of and very relevant to someone who is self employed. We have all experienced the anxiety of car shopping at one time or another, but this just doesn't seem to happen with the Merchant's crew. I honestly felt like a valued customer and never felt rushed to "seal a deal". I would encourage anyone looking for a pre-owned vehicle to check out the very informative and extensive inventory on Merchant's website, and bring your wish list to the staff. They will do their absolute best to make it happen. A heartfelt thank you to my sales team - I love my new Jeep! More

Great service Richard and Gordon are amazing!!!! I went in thinking it wasn't possible to get a vehicle. They made it possible for me and my children to be in a saf Richard and Gordon are amazing!!!! I went in thinking it wasn't possible to get a vehicle. They made it possible for me and my children to be in a safe reliable vehicle!!!! Thank you guys I will forever be grateful More

Outsatanding Purchased my Jag and was a easy no pressure sale Rod is very professional and mad it a quick and simple process!! Great salesman would recommend t Purchased my Jag and was a easy no pressure sale Rod is very professional and mad it a quick and simple process!! Great salesman would recommend to anyone looking to purchase a car he is best in class and beyond professional. Thanks for a great buying experience More

2013 Ford Edge It wasn't a bad experience albeit not all that great as others have said. I will start off by stating I talked extensively with customer service (Lisa It wasn't a bad experience albeit not all that great as others have said. I will start off by stating I talked extensively with customer service (Lisa Annunziata) and was assured that they had the vehicles I wanted to look at in the front so I could do a quick walk through and if they didn't have what I was comfortable with they would get other vehicles to look at. 1) I don't lie to others for a simple reason: there is nothing good that comes out of it. So when we got down to the dealership; the person I was 'assigned' to was non-existent, the vehicles were still parked in the lot not even moved, the salesman (Harold) although he was decent - was still pressuring me into getting a vehicle that was my first choice. When I wanted to go out into the lot and look around Harold looked at me in disbelief. Come on really?? I drove 75 miles to come here to see what if any vehicles would fit my specific needs so whats with the looks? Before I even came down I had previewed their inventory, did a quick recall list on the vehicles I was interested in, in addition I had for kicks and giggles google searched 'reviews for merchants auto'. The manager explained to me that yelp was unfriendly and yada yada yada. I hate to say this but they really only print and allow to print glowing reviews. If this gets printed I will be VERY surprised as it will hurt their ego. They want to think they are a better than average dealership, all they are is mediocre at best. If you have bad credit or less than perfect you're screwed. My credit was 622 and dropped down to 500ish and I had a VERY hard time getting financed. It wasn't until my wife had an idea that allowed me to get financed. Yet they claim to have at least 7 finance options.... Service department seems ok but for the most part I will have my repair shop closer to my home service the Ford as I don't trust just any mechanic handle my vehicles. Many times through out the sales pitches, financing, etc. me and my family was left alone. Yes, we were there for over 4 hours, than the idiots washed a vehicle in near 0 temperatures so the doors would freeze. Yes, I mentioned that to Harold and I was pissed they would DARE to wash a vehicle then leave it in the elements so it could freeze. (door gaskets sticking and ripping due to ice comes to mind, not to mention windows icing so if I needed to roll them down I'm SOL. Long story short: they are mediocre, expect you to stay longer than normal if you don't pre-qualify before you come down. Although they are friendly, friendly doesn't mean anything if you're lied to by anyone in their organization. (Right Lisa??) Frank - Charlestown More