Merchants Auto

My husband and I received an email from Merchants Auto stating they were interested in purchasing our used vehicle (this was an instant offer through KBB). We emailed back and forth to set up an appointme stating they were interested in purchasing our used vehicle (this was an instant offer through KBB). We emailed back and forth to set up an appointment, and I was very clear we were not interested in trading it in or in the market for a new vehicle at this time but will be in the coming months. I scheduled the appointment and was told to ask for Samir. A different gentleman greeted us (Butch or Rich or something...he offered his business card but clearly missed the mark when I said I would never come back and will be sure to share our experience) and said Samir was not available, then refused to acknowledge the offer I had in writing stating if the car is as stated, they would give $500 over the KBB value because they "are desperate for used vehicles" The guy gave us a very low offer, said he would only honor if we were going to do a trade. I have zero interest in working with this company again. When the time comes for a new vehicle, this is the last place I would ever consider. Bunch of scammers. Beware. More

As a first time buyer they helped out a great deal , Kevin was a pleasure to work with , he was very professional and personable. Kevin was a pleasure to work with , he was very professional and personable. More

I’ve never been more shafted by a dealership in my life. I wanted to buy a car. They sent me up with a test drive. I saw it online because they emailed me and when I went in they said oh it does it mean our I wanted to buy a car. They sent me up with a test drive. I saw it online because they emailed me and when I went in they said oh it does it mean our standards. Probably because I told them that I was going to be paying cash and that they couldn’t sell me financing. I then put more than half down on another vehicle, and all it was waiting for was to get the title. All of a sudden it doesn’t meet their standards after a week and the vehicle is no longer there. This happened to me twice going into there and finding out that it doesn’t meet their standards yet. They posted on their website and when they find out that I’m paying cash and not financing it. All of a sudden the vehicle actually disappeared, I’m thinking that maybe somebody else bought it because they financed it at 26% I spoke with the Director and he told me that he was going to find me a vehicle at their cost to make sure that I was happy and be in touch with me. That was a month ago. Since then I have put many inquiries on the vehicles that they have posted on the website asking if it was available. Week after week I never heard anything. If you have bad credit, I need financing then. Yeah definitely go there because they’re xxxxxxxx. If in the event that you fall in love with a vehicle and all of a sudden it disappears, it’s because they weren’t gonna make as much money on you as they were on somebody else. To this day, I still have not gotten an email or a text or a phone call👎👎👎 The only reason I rated it as a 1 is because they didn’t have a zero that I could rate it. More

I was having trouble finding someone to finance me with my low credit. Coming here was the best decision I made yet. Micheal Koltz was helpful, personable and knowledgeable. He was focused on what I wanted my low credit. Coming here was the best decision I made yet. Micheal Koltz was helpful, personable and knowledgeable. He was focused on what I wanted and kept my budget in mind when looking for options, instead of how much he could get me to spend. I will absolutely be coming back More

I worked with Corey on two occasions; once when I was inquiring about selling my car and then again when I actually ended up selling it. Corey was very clear about the process and what I could expect and inquiring about selling my car and then again when I actually ended up selling it. Corey was very clear about the process and what I could expect and not only that but, when it came time to sell my car back he helped me to sell it for an amount that I was more than satisfied with. He was very helpful and made it an enjoyable experience! I highly recommend going to see him. Appreciate you, Corey! More

I've purchased two vehicles from Merchants when my circumstances were not the best. They made it very easy both times and got me financial that is very fair, and they don't push something on you if yo circumstances were not the best. They made it very easy both times and got me financial that is very fair, and they don't push something on you if you're not sure. More

Highly recommend Merchants Auto and salesman Michael Koltz. Great experience purchasing our truck. Michael had a ton of knowledge and was very patient with no high pressure tactics. We were very pleased Koltz. Great experience purchasing our truck. Michael had a ton of knowledge and was very patient with no high pressure tactics. We were very pleased with Merchants Auto inventory and Michael’s expertise. More