Merchants Automotive Group - Service Center

First time buyer and Joe was absolutely amazing! Definitely will be going back to get a new car when needed Definitely will be going back to get a new car when needed More

I will say I am incredibly grateful they were able to help me get a vehicle. That being said the vehicle I got was not the one I had originally inquired about and I wasn’t made aware of this until after help me get a vehicle. That being said the vehicle I got was not the one I had originally inquired about and I wasn’t made aware of this until after the loan had been approved and I got down there to sign the paperworkI Also wasn’t made aware that I would not be taking the car home that night that I’d have to wait in an additional two days. To pick it up. When I did pick up My vehicle the gas tank was near empty, there was white residue all over it the exterior, the inspection expires in May, and there was a sticky substance inside one of the rear cupholders. To top it all off I was never given any of my paperwork to Register the vehicle and despite having emailed both my finance manager, and my sales person, I still don’t have the needed paperwork to register it, and my plates expire on Friday. More

They were very friendly and helpful. They helped me to get a good car and helped resolve an issue I had. They helped me to get a good car and helped resolve an issue I had. More

The entire staff was extremely friendly and professional. As a busy entrepreneur, I don't have a lot of time for extra worries and headaches. My Sales Professional Joe Bowker was exceptional! I gave him a As a busy entrepreneur, I don't have a lot of time for extra worries and headaches. My Sales Professional Joe Bowker was exceptional! I gave him a list of things that I was looking for in a car, and the budget I was looking for, and he found me something literally perfect. Finance department was also very helpful, and they also hooked me up with an insurance agent. Extremely professional and efficient. I can't recommend Merchants enough! More

Very honest and forthcoming. Explained everything so it was understandable. Polite, efficient and respectful of customer. Explained everything so it was understandable. Polite, efficient and respectful of customer. More