I was in the market for a new car and decided to try Metro. After making fun of how to pronounce my name, I got a little angry and then the yes sir and politeness came out. I think this is to see how far he could push someone. They didn't have the vehicle I wanted so they said they could give me a really good deal on a 2013. So I decided to look at them. They dropped the price from around 38k MSRP to 33.9kMSRP. Before I even made a deal he was trying to sell me unneeded options like, undercoating, soundproofing, cloth protection and acted shocked when I said no. Told me he could get the "protection" packages for 50% off. And I still refused. His comment, man, I can't believe you'd spend that kind of money on a new car but wouldn't want to protect it. The entire time he is telling me how they had to meet a qouta and they would do anything to sell a car, becuase they are 1 car away etc. I walked away without buying anything and drained from the ultra high pressure sales person. When I got home I did some research and found out that Ford actually dropped the price of the 2014 model and then did the same with the left over 2013 models. So when he took the 4k off, he was charging me more for the 2013 than a new 2014. They have no integrity, they just want a uninformed customer so they can rip them off. Decided to write this review when my friend told me about his bad experience. He said when Metro took over sales & service went downhill. Won't even consider them for my future purchase. Ended up finding an honest dealer outside Madison who gave me a good deal, was honest and didn't try to sell me things I don't need.