My Review Of Metro Ford of Madison:
Worked primarily with John Bisbee (internet manager) discussing the price of a new Ford Fiesta. He repeatedly dodged questions about the breakdown of the price, asking me to "come in and get the deal done". He responded to e-mails by typing replies right in my quoted text, which caused me to miss some of the information. Ultimately, he told me that we had a deal on an out-the-door price, and on the subsequent e-mail, the price went up by $55. He tried to explain it away by saying new fees were introduced, and he refused to budge on this price. I told him that I could not buy from him on principle since he went back on our original agreement.
I visited in person before this on a separate occasion to get a value for my trade-in. I was given a *very* high-pressure sales pitch from the salesman outside, whose name I don't recall, where he offered vague price discounts and throwing in a 40-inch TV (a special that I knew about and applied to any vehicle purchase). When I made it clear I wasn't buying today, he referred me to Todd Harbort. Todd flatly refused to give me a trade-in price (except looking up the Blue Book value) on my specific vehicle because I wasn't buying anything that day.
I sent these concerns to general manager Kelly McMullen via their website, and was never contacted for any follow-up. I ultimately bought the vehicle elsewhere (Kayser Ford of Madison) for about $200 less than Metro Ford's quoted price, and without any of these run-around or high-pressure tactics.
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