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Metro Toyota
Kalamazoo, MI
1,561 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,561 reviews
February 27, 2015
Great Experience! I bought my pre-owned Honda Ridgeline from Metro. I came in pre-approved and ready. Tedd was great from the first test drive! He even got me a better I bought my pre-owned Honda Ridgeline from Metro. I came in pre-approved and ready. Tedd was great from the first test drive! He even got me a better interest rate on my loan than I was approved for. (Even Better) I had slight hiccups with the vehicle after taking it home but Tedd again was great to work with and they had me and the vehicle all dialed in with almost no hassle! They have gained a life long customer and I will refer all my friends and family to Metro-Toyota! Great Experience guys!! Keep up the good work :-) More
by sbeam30
Employees Worked With
Tedd Shipp
Helpful February 26, 2015
Prompt service and aimed to get it right Bought a certified pre-owned Toyota Sienna after seeing it on the Internet. Metro Toyota salesperson was extremely responsive and friendly. When or Bought a certified pre-owned Toyota Sienna after seeing it on the Internet. Metro Toyota salesperson was extremely responsive and friendly. When original delivery service could not deliver car because of bad weather (i.e., no fault of dealer), Metro Toyota arranged for alternate (and more expensive) service to make sure we received the car in a timely fashion. More
by ewilson
Employees Worked With
Tedd Shipp
February 23, 2015
Outstanding salesperson I would rate Ken Karakula's helpfulness, knowledge of the car, and friendliness way above the standard for salesmanship. He was not pushy in any way, I would rate Ken Karakula's helpfulness, knowledge of the car, and friendliness way above the standard for salesmanship. He was not pushy in any way, which I really found refreshing. He was up front over the telephone, and when I came into the dealership, the car was even better than I expected. I would definitely recommend Ken and Metro Toyota if you're looking for a car! More
by Kathy
Employees Worked With
Ken Karakula Sr
February 21, 2015
Thank You Bill Naylor went out of his way to make sure I found the car that I needed, with a good value and the hope of longevity. Jon, also cared for us in th Bill Naylor went out of his way to make sure I found the car that I needed, with a good value and the hope of longevity. Jon, also cared for us in the Business office and did a great job. Was fast, efficient and accurate with the numbers and professionalism. I love Metro Toyota and will be back in about 6 years! Toyota's run forever! :-) More
by kensmeader
Employees Worked With
Jon Griffith
February 19, 2015
Awesome customer service! Highly recommended Everything was easy. I saw the car, Ioved it. Thanks to Dean, I drove out of the lot a very happy and satisfied buyer. Brendon was great in helping me Everything was easy. I saw the car, Ioved it. Thanks to Dean, I drove out of the lot a very happy and satisfied buyer. Brendon was great in helping me finance my purchase with a great deal and answering all my questions. More
by snikr11
Employees Worked With
Dean Kepol
February 18, 2015
Who knew it was so easy! After spending several days at several dealerships with several salesman, and dealing with a lot of frustration over poor communication, incorrect inf After spending several days at several dealerships with several salesman, and dealing with a lot of frustration over poor communication, incorrect information and "car salesman" bullcrap, Tedd Shipp of Metro Toyota was a breath of fresh air! As long as Tedd's around, we will definitely be repeat customers! More
by daviscrystal82
Employees Worked With
Will Krueger, Tedd Shipp
February 13, 2015
Satisfied and happy Dean is very conscientious sales rep. He is energetic and very helpful. It was a pleasure to work with him. I had problems with the online credit Dean is very conscientious sales rep. He is energetic and very helpful. It was a pleasure to work with him. I had problems with the online credit application. When I wrote "none" in a required space for a work phone number, I was dumped into a continuous loop that requested a correction but would not let me correct the problem and I had to start the whole process over again. More
by Patty
Employees Worked With
Dean Kepol
February 12, 2015
WOW! Don made buying a car fun! We actually had fun buying a used car, thanks to Mr. Leitow! We have been looking for a car for the last three months. Don Leitow at Metro toyota is s We actually had fun buying a used car, thanks to Mr. Leitow! We have been looking for a car for the last three months. Don Leitow at Metro toyota is so helpful and knowledgeable we were just amazed. He went over the workings of our new car with us in great detail. I would recommend Don to anyone that wants a great experience buying a car. More
by j robson
Employees Worked With
Don Leitow
February 12, 2015
A fun and friendly staff! I had looked everywhere in a 75-mile radius for another vehicle online, and briefly visited a couple of other dealers. This was my first time financin I had looked everywhere in a 75-mile radius for another vehicle online, and briefly visited a couple of other dealers. This was my first time financing a vehicle rather than paying cash, and I wanted to make sure I was happy with my vehicle choice and the sales experience. Other dealers were even pushy over the phone, and I was impressed with the friendliness and helpfulness of the Metro Toyota staff. No pushy, dirty salesmen trying to get me into what I don't want here! We not only talked car, but shared experiences and talked common interests. My cranky 2-year old even had fun with them. I found the Ford Edge online, came in to drive it, fell in love, and they made my ownership happen with several financing options to choose from. Jon Griffith and Jordan Simpson were straight-forward and didn't fluff up anything, laying out all the details, and just as happy to learn from us as we were from them. We were treated like long-time neighbors, and I will definitely use them in the future. More
by RackleyR
Employees Worked With
Jordan Simpson, Jon Griffith
February 08, 2015
Sales Staff is great Bill Naylor knew what we wanted and just got it done. Thanks for all your help in our vehicle purchase. We are enjoying our new ride. Bill Naylor knew what we wanted and just got it done. Thanks for all your help in our vehicle purchase. We are enjoying our new ride. More
by fannypiddles
