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15 Reviews of Middletown Nissan - Service Center
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June 20, 2011
I've never had a bad experience at Middletown Nissan since I bought my Altima back in 2009. Every person I've encountered there is helpful, knowledgable, and friendly. Specifically though, Brian Ba since I bought my Altima back in 2009. Every person I've encountered there is helpful, knowledgable, and friendly. Specifically though, Brian Barbour who is a Service Manager at Middletown Nissan is an incredible asset not only to his dealership but to Nissan as a whole. I am usually lucky enough to have the pleasure of dealing with Brian when I have my car serviced, and every time I walk through the door, he remembers who I am and greets me by name! Whether a significant repair, or just something simple, Brian takes the time to explain what is being done to my vehicle in a thorough, understandable fashion. The customer service he provides is second to none. Since buying my Altima, I've moved out of the Middletown area and have several different Nissan dealerships closer to where I now live. Even if it's just an oil change, I'll drive the extra distance to Middletown to get it done because of the way I'm treated at this dealership. I recommend Middletown Nissan to all of my friends and colleagues who are in the market for a new vehicle. More
by JessG
Employees Worked With
Brian Barbour, Brian Barbour
Helpful June 07, 2011
Before bringing my 2007 Altima 3.5 SE in to get its A/C serviced I had brought it in to Valvoline to get the A/C system recharged, when I was told my compressor wasn't engaging and would need a new one. I serviced I had brought it in to Valvoline to get the A/C system recharged, when I was told my compressor wasn't engaging and would need a new one. I did some research and was hesitant on bringing it to any dealership period for servicing, and chose this one over Barberino and the one in the Woodbury/Middlebury/Southbury. I've always heard negative feedback from Barberino - always, so I decided to go with Middletwon. I had a positive experience with Middletown Nissan. I thought the diagnostic fee of $180 for the A/C was a little steep at first, however, they told what was going on and that it was my A/C clutch which was bad, which is responsible for turning on the compressor. That was good news to hear, and they didn't try selling me on other extra work to the vehicle. After looking around online the total job came out to a reasonable price for similar repairs done on other vehicles and I was not ripped off on labor prices either - the job was completed in almost half the time they initially told me it would take and they called me first thing when they finished. Total job came out to close to half of what a new compressor could have possibly gone for, so I'm grateful for that. Staff was courteous and polite, and the girl working at the cashier's desk was super cute too - I guess it's always important to leave on a positive note when you've just paid for a repair you weren't expecting to have to do to begin with. Thanks Middletown, A/C's nice and cold for the upcoming summer! More
by alexauger
Employees Worked With
Paul
March 21, 2011
This was my first and last visit to this dealership for service. The cost to perform the scheduled service was $100 more than I was quoted for the same service from another dealership. $176 for labor? service. The cost to perform the scheduled service was $100 more than I was quoted for the same service from another dealership. $176 for labor? Seriously? I should have walked out then and there but I thought I would give them a chance. I may have felt better about it if there was some evidence that they actually did anything. Sadly there is more evidence against it. After the vehicle was finished, I was handed a check sheet of he items that were inspected. Rotated the tires? Not likely. This past winter I had to fill my tires with air when the TPI warning illuminated on my instrument panel. Due to the cold, I couldn't maintain a grip on the valve stem caps and dropped them inside the wheel hub openings, so the rear wheel didn't have stem covers on them. After servicing the rear wheels still don't. This is important because part of what I was charged for was to rotate the tires. Obviously the wheels were never touched even though I was charged for them. The windshield wipers need to be replaced. They chatter and smear the windshield on the upswing. They were checked off as being good. Really? Looks like I will have to pick up replacement blades and change them (I can't image how much I would have paid for a labor charge for that). Part of the service I was charged for was a test drive. It had started to snow and rain after I arrived. When I went to leave the vehicle was bone dry and the window open. Obviously it never left the bay (they might have seen the wipers needed replacing if it had). Makes me wonder what else hadn't been done yet I was charged for. At least the oil looked clean when I checked it. The waiting area is located outside what appears to be a lounge/work area for the sales staff. They may want to rethink that. The door is frequently left open and waiting customers can hear every comment from the sales staff some of which were not too complimentary of their customers. Trying to leave was what did it for me. A vehicle had been parked outside the exit bay door. The was also a vehicle parked in front of the entrance bay door to the left of the exit door. Between the two doors is a sandwich board. Being unable to go anywhere all I could do was wait a minute or two to see if someone would move the car. As I was about to get out to get someone to move it, a staff member walks up and asks if there is a problem. Yes!! So this genius, instead of moving the car has me weave between the door jam, the two cars and a sandwich board to exit this sad excuse for dealership. I am glad they have so much concern for their customers vehicles. More
by robf70837
Employees Worked With
Robert
February 17, 2011
Middletown Nissan treated me excellent! I went to them after dealing with another Nissan dealership that treated me poorly when I came back to have them warranty a repair that they had down the previous m after dealing with another Nissan dealership that treated me poorly when I came back to have them warranty a repair that they had down the previous month. They got my service issue fix promptly and kept the cost down. I was very impressed. -Thank you Jody Sincerely Mary More
by maryelges
Employees Worked With
Jody Mitchell, Jody Mitchell
May 26, 2009
Problem addressed. Nissan needs to improve design of Sentra. Would not buy a Sentra again. Phil was accomodating in helping deal with the issues. I was not happy with the service dept except for the Sentra. Would not buy a Sentra again. Phil was accomodating in helping deal with the issues. I was not happy with the service dept except for the technician who was very nice to work with! Overall, the issue was resolved but could have been resolved a lot sooner had the service dept. listened to the customer. More
by ljones
Employees Worked With
Gino, Bob, Phil
