Momentum BMW MINI
Houston, TX
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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This was my first time to buy a car on my own, and Alex F. patiently walked me through the process from beginning to end. When it's time for a new car, I'll be back. Really! Everyone was friendly and profe F. patiently walked me through the process from beginning to end. When it's time for a new car, I'll be back. Really! Everyone was friendly and professional. I highly recommend this dealership - and especially Alex! More
Momentum BMW has to be the worst BMW service facility not only in Houston but probably the whole country. In what has turned out to be a nightmare experience, we find it shocking that they can get away wi only in Houston but probably the whole country. In what has turned out to be a nightmare experience, we find it shocking that they can get away with this despite being an insurance-paid claim service. From day 1, we had a bad experience with Momentum. Never once was a written estimate provided to us on WHAT was wrong, HOW long it will take to fix and WHEN can we expect to get our car back. Under Texas law, repair shops do not have to provide written estimates, and these guys absolutely take disadvantage of this and abuse hapless consumers to the hilt. We only took our car here on recommendation of the insurance company. We asked if they had BMW certified mechanics to which both the insurance, and the facility replied yes. But the very moment the car was in their shop, things turned south. Initially took way too long to repair the original tire and rim damage. Then said it could have affected rear axle/rim/strut and that needs to be checked out. This whole thing took 2 weeks. Then they thought it had chassis and body damage, and maybe the frame had shifted. Parts and jigs were ordered from somewhere the car was hoisted up and taken apart and reassembled. But it wouldn't align so off we go again. This time the engine was what was coming in the way. So took it apart all over again. By this time, we are already past 6 weeks without our car. And they claimed they do body and frame damage routinely and follow the exact procedure, YET THEY DON'T KNOW HOW, WHEN AND IN WHAT SEQUENCE ITS ALL PUT TOGETHER AGAIN. THEY GO BY TRIAL AND ERROR!!! It is unbelievable. And thus the reason for not giving estimates, making faulty claims and not honoring their own word again and again. We thought such experiences only happened to "other people" - WRONG. When it comes to repairing your high-end import, be very careful and check references before taking it in. The lost time, the aggravation, the lies, the bogus estimates and whole rigmarole are just not worth it. Get a second opinion on repairs, make sure you let them know you will take your car elsewhere if they fail to deliver in a reasonable amount of time, and ACT ON IT. Let insurance know that you WILL complain to BBB, Texas DMV, Texas Attorney General and other consumer protection agencies. It takes just one bad dealership to muck the name of a great car company, and these guys simply take it for granted. You will NOT have such a bad experience at your average Honda, Ford, or Toyota dealership, and THAT IS A GUARANTEE. More
I actually never stepped foot in momentum BMW. I called and Alex was the salesperson who answers the phone. I did all my buying over the phone he took his time to send pictures and videos of the Mini Coope and Alex was the salesperson who answers the phone. I did all my buying over the phone he took his time to send pictures and videos of the Mini Cooper Convertible. We settled on a price and Alex delivered My new car to my home in Beaumont. He did everything I expected in a dealership. Actually in the process of purchasing my mini my daugher wrecked and totaled her car, so we bought another mini from Alex. So my buying experience was great so far. Would definitely recommend Alex to my friends. More
in 2010 I purchased a Z4 Roadster. As a happy consumer I trusted the dealership wold not sell me something that was less than BMW standards. Recently, I thought I might sell my roadster and pulled into one trusted the dealership wold not sell me something that was less than BMW standards. Recently, I thought I might sell my roadster and pulled into one large box re-sellers to get a quote. Much to my surprise they told me that the entire side of the car had been repainted and that the information did not show up on the CarFax. I was told that Texas is a buyer beware state and I should have had it inspected independent of the Dealer. REALLY, a BMW dealership. Needless to say I am incredibly disappointed to find out that i bought a less than pristine car without being told it had been repainted. YES, I did ask about damage history and repair history but the repainting was not disclosed. AVOID this place or at least BUYER BEWARE and pay for an indeopendent inspection. More
I recently came to Momentum to trade up cars, long story short ...... there is no other dealership of any brand that can come close to Momentum BMW's customer service. They go above and beyond to make you short ...... there is no other dealership of any brand that can come close to Momentum BMW's customer service. They go above and beyond to make you the best deal, never any pressure. I recently had traded cars at Advantage BMW of Houston. Honestly, I never had such a hard time trying to spend a large amount of money. They did not seem to be interested in selling a car to me. I made one call to Rod. M at Momentum, and made the deal on a car within a few hours. The service I received at Momentum was a 15 out of 10. Khalil Z. was another sales representative that asisted in my deal. He too was awesome,helpful, and one of the nicest people you will ever meet. Monty, to you all I can say is thank you so much. If you are in the market for a BMW this is where you want to go!!! More
Great experience. Would recommend them to my friends. They are professional and responded well to my needs. The people at Momentum knew my time was important and they didn't waste it. The process was ste They are professional and responded well to my needs. The people at Momentum knew my time was important and they didn't waste it. The process was steamline and almost effortless. More
First of all, I will say I got a good deal on a 3 series that was sold as a Certified Pre Owned BMW, ha. Well after about 4 months my car overheats, two days after it was out of the shop for routine mainten that was sold as a Certified Pre Owned BMW, ha. Well after about 4 months my car overheats, two days after it was out of the shop for routine maintenance(oil change, steering column fluid, brake fluid, parking brake). So I find the radiator fluid tank is absolutely empty as I am on my way of town. Great. Replace the fluid, drive around for the weekend, and take the car in on Monday to check for any problems. After calling in that afternoon at 330, after I had dropped it off at 8 am, they say it has not even been looked at. Not even 15 minutes later I get a call back saying they found $1800 worth of damage to the water pump and accompanied harnesses!!!! What a crock. After fighting with the GM Monty, Used Car sales mgr Don Schafer, I found that my car was a Certified Pre Owned BMW EXISTING from 2008. Meaning they walked around the car, checked for scratches and checked it off as ready to go. So then they tell me they are willing to take the car back and give me another car off the lot for the same value I bought it for. Ya right. So they can make money not only off the original sale of the car to me, but the sale of car I would have picked out AND the re sale of my car when they put it back on the lot. What a joke. I asked the Service advisor, Chris, what would happen if I opted out of the service and drove off the lot. He told me my car would BLOW UP. Absolutely asinine. I took my car to a specialty shop that handles foreign cars, specifically BMW Volvo and Mercedes and they fixed the problem in half a day for LESS THAN A THIRD OF THE COST BMW QUOTED ME. Turns out, bad thermostat and frayed wiring harness needed replacement. WILL NEVER RETURN TO THIS DEALERSHIP EVER AGAIN, THEY ARE SWINDLERS AND SHOW NO RESPECT UNTIL YOU THREATEN WITH LEGAL ACTION. More
I recently bought a new 335i convertible and requested specialty tags. I was told BMW could not provide this service. I came into Momentum to pick up my tags and saw another customer with specialty tags specialty tags. I was told BMW could not provide this service. I came into Momentum to pick up my tags and saw another customer with specialty tags. I asked him how he got the tags and he told me the dealer took care of it for him. I went to talk to the sale manager Clifton and he was blowing me off stating the other customer did not know what he was talking about and that he was wrong. The GM Monty was sitting there as well but at the time never identified himself as the GM and was supporting the sales manager. I went back out to the service area and told the customer exactly what was just said to me. The customer stated he had problems when he bought his new car and the dealer Momentum BMW took care of these specialty tags. He urged strongly for me to not let BMW tell me they cannot do it because they did it for him. I returned back to speak to the sales manager and told them again what the customer said emphasing BMW did do it. The sales manager never once asked my name but very arrogantly was trying to dismiss me and told me he would follow-up. I asked for his card and that is the only way I knew his name was Clifton Miller. I never got a follow-up and called my sales rep who sold me the BMW and told him what had occurred. He was told by Clifton to stay out of it and that he would handle it. A week later still no call. I called the dealer to see if the GM was in before I drove to the dealer to speaker with him. Upon my arrival the front deak told me the GM was in and to have a seat. Clifton Miller saw me and immediately came up to the area where I was sitting and asked if he could help. I told him no, i didn't appreciate him no following up and that I was there to speak to the GM. He adamantly stated the GM was not there. The sales manager Clifton engaged in a loud argument with me about the GM not being there and my "attitude". I was outraged by his unprofessionalism and the fact he was arrogant enoug hto think he could talk to me that way and it was acceptable. The finance director walked up and asked if he could help not knowing what the saled manager Clifton Miller had just lied about the GM not being at there. I asked if the GM was there and without hestitation he said yes. The sale manager walked off and went to the back where the GM office is which I found out later. This game went on for about 45 minutes. Another sales person came and told me the GM was not there. I went back to the finance director's office and asked if he planned on telling me or was he going to let me just sit there. It was obvious there was a game being played and Clifton had people lieing for him. I left and within 10 minutes the GM calls me from tthe dealership. I returned immediately to discover the GM was the man sitting there next to sales manager the prior week when I was asking about the specialty tags... At this point I did not expect anything and wanted an apology for they way I was so disrespected by the behavior of his sales team. The GM Monty Meave sat and listened, never offered an apology for the way I was treated and never once stated he value my business. It is clearly a "boys" club and I felt discriminated against because of my gender. This is reflective of how the GM runs his sales team. The whole experience is quiet unbelievable and that they actually treat customer's like that. I justed paid $70K for a new car and this is how I was treated after the sale. More
Servicing a $100k 750LI should be a painless exercise. DO NOT count on that from Momentum BMW South. Mine had a simple problem with remote on the key. I was told the car needed an alignment which cost $450. NOT count on that from Momentum BMW South. Mine had a simple problem with remote on the key. I was told the car needed an alignment which cost $450. I just had an alignment 6 mos ago. When I questioned the service representative, he said that is right and he should have checked the records - Shouldn't that go without saying? When I went to pick up the car (after being told it was ready to go) it came out and was absolutely filthy! So back to be cleaned and got it an hour early. I just don't understand how these guys can't get it right. I am absolutely sure that their customers aren't bumbling idiots - so why do they treat us like that! I bought the car in there 2008 and have had it serviced 3 times. All 3 times had serious issues. They are deceitful, carless and very unprofessional. DO NOT GET YOUR VEHICLE SERVICED THERE! More
We cannot thank Mai enough! After working with her for some time, my husband signed the paperwork on a preowned 2008 Honda Civic Si yesterday. Mai was a spectacular sales person to work with. She was pati some time, my husband signed the paperwork on a preowned 2008 Honda Civic Si yesterday. Mai was a spectacular sales person to work with. She was patient while my husband found the right car for him. She stayed in touch and always called back when she said she would. You can tell she is busy, but she was still able to give us the attention we needed. She was very professional and helpful. We had an excellent experience working with her and Momentum BMW. They gave my husband an excellent trade in price for his truck and extended him in house financing, which was just icing on top of the cake with Mai's professionalism and helpfulness! We would definitely recommend anyone to visit Momentum BMW for a used vehicle! Thank you so much Mai!! More