Worst car buying experience I have had in 30 years. Went through fleet program to avoid the high pressure sales process, but got it anyway. Insisted I buy a car that day to give me a "better" price, played the good cop bad cop game with his manager. I would rather ride a bicycle or walk than buy a car from these guys. I ended up going to Carlsbad Toyota and buying a new Prius the next day. Had a very good experience with Carlsbad Toyota. Take a short drive north, you will be glad you did. Better prices and no BS.

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This dealership and all it's people took the time to help me purchase a new Tacoma. I had already visted 3 other dealerships and only 2 gave me good service.

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First and foremost, have your vehicle inspected by another mechanic after having it serviced at this location. I brought my vehicle, to this location, for a diagnostic regarding an ongoing problem. At that time, the service department installed a defective part in my vehicle. Several months later, I discovered the defect. Since the part is still under warranty, I returned my car to be inspected. I explained the situation to the mechanics and Dale Snow. Dale Snow, director of the service department, negated to honor the warranty of the part, refused to replace it, and, to add insult to injury, blamed me for the broken part. Now, I have to get an attorney or go to small claims court to resolve this dispute. Who do you think will win if they say a new part was installed? Beware! You might get ripped off too.

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We couldn't have had a better experience buying our new Prius. We got a great car at a great price and the staff at Mossy, including the finance department, were the friendliest we have ever encountered. Mark went above and beyond our expectations to make sure we knew every detail about the vehicle before we drove off. If you're looking for a car, go to Mossy! You won't be disappointed.

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Certified 2009 Pre-Runner Sport. Overall satisfied with the purchase experience. If you are having difficulty getting a call-back from the sales staff regarding any issues you may have encountered during your purchase, just post a review about it on this site. The sales manager will call you within about an hour.

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Arrogant service department. I bought a Prius there and have been bringing it to them for a few years. I recently brought my Lexus for service and had to spend 15 minutes REGIVING them my personal information...name, address, phone number....and of course, they screwed it up...so, thier system has no foggy idea that I am already a customer...When confronting the service manager, he was not concerned about th e15 minutes I wasted regiving the same information..or that it was taken in error....he was more concerned that I was upset...and may be a bit loud.

Stay away from Mossy...they are arrogant and their are WAY far behind in database technology...they are a JOKE. Will be taking my car to Toyota Carlsbad henceforth.

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When my wife and I decided to buy a new suv we decided to go to Mossy Toyota. I had bought my Toyota Tacoma there a few years earlier, and I was very satisfied with the experience then. My experience in purchasing the a 2010 Rav4 was even better. Alex, in Sales, was very friendly. He answered all our questions, and didn't push anything we didn't want. When it came down to negotiating the price he worked with us and was able to get us an awesome deal. I would absolutely recommend anyone in the market for a Toyota to go seek out Alex. You wont be disappointed.

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My husband and I emailed the dealership asking about the currently advertised special with the 2010 Prius. We explained we had a leased 2008 Camry that we got from them. The lease was up on the Camry in 6 months. They seemed to have treated us right, though they did “inform” us that the last dealer had ripped us off….not sure I believe that, but that seems to be their underhanded way. It’s like going to a new hairdresser that trashes your old hairdresser…you have the business, don’t be an ass.

Dealers seem to have misunderstood the objective, despite our communication otherwise. I’ll premise this with the fact that every Toyota dealer in town had advertised a level 2 Prius at $249 per month, no down, no first payment and 24 months of service at no charge. So we went back to Mossy Toyota, We emailed our situation and bottom line days before. We prequalified online with flying colors. We spoke to the salesperson several times (John, who was very nice, but clearly not listening to what we wanted). Our objective was clear. We arrived at the dealership, they took another hour to again prequalify us. We drove the Prius. After 90 minutes they offered us a completely lame deal, claiming we owed too many payments on the Camry (lease was up in 2/11). We countered and ultimately walked after the “bad cop” came over to let us know we “beat up” our salesperson and that they simply could not do the deal. He did offer us a deal close to what we wanted, but let us know Toyota (not his dealership) would come after us for anything they felt was wrong with the Camry after the fact. Seriously? You had the facts days ago….do the deal, don’t do it. Don’t waste my time.

These people wasted our time and were ultimately rude in the process. I would have been fine if we walked in and they said, sorry we can't do the deal. Bob Baker Toyota took the Camry back, paid the last 6 payments (actually Toyota does that as part of the deal so you are also liars at Mossy), $600 down, no first payment, no Toyota coming after us after the fact, brand new Prius, 2 years service, detailed and a lower payment than we thought was possible. Mossy, you wasted our time and tried to rip us off. I tell everyone how bad you treated us.

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Everyone I interacted with at Mossy Toyota was friendly and professional. Bill Cooper, the salesperson I worked with, provided excellent customer service. He was helpful, informative and trustworthy. I left the dealership with a car that I love and a lease that I am happy with. I recommend Mossy Toyota and Bill Cooper to anyone looking for a new toyota.

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When my Ford Escape broke down, I had it towed to Mossy Ford. When I found out it would need extensive repair work, I decided to buy a new car. Juan spent a lot of time working with me to try to find something on the used car lot. He was wonderful to work with and I hope he gets credit for his wonderful customer service! When we couldn't find anything that met my needs on the used car lot, he took me over to look at the new RAV4s. He was the one who took me on the test drive and helped me make the decision to purchase the RAV4 at Mossy. Once the decision was made to purchase a new Toyota, Scott Montgomery and Bill Cooper took over and negotiated with me for an extremely fair price. They were awesome to work with and took great care of me, answering my questions and helping get me on my way with a new car quickly. I appreciated everyone that I worked with at the dealership and will recommend it to friends and family. Thank you for a wonderful experience!

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