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Motor Mile Ford

Christiansburg, VA

Overview
Reviews
Vehicles
4.7
814 Reviews
Welcome to Shelor Motor Mile! Located in Christiansburg, VA, Shelor Motor Mile is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Shelor Motor Mile a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 888-583-3967 for your No-Obligation Internet Price Quote from our Internet Department.
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2257 Roanoke St

Christiansburg, VA

24073

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Showing 814 reviews

May 03, 2024

Service was not performed as it should have been. Went in for a service oil change and tire rotation and all of my fluids were not topped off properly. More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No names mentioned
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May 03, 2024 -

Motor Mile Ford responded

We're sorry to read about your recent service experience. We aim for excellence in all we do and we would appreciate the opportunity to discuss this further with you to see how we can make things right. Please reach out at your earliest convenience. Thank you, Customer Relations – cr@shelor.com

Helpful
April 30, 2024

Great always! !! Special Thank You to service advisor Tiffany for doing outstanding job!!! Would definitely recommend!!!! More

by vitali.sokolov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
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Apr 30, 2024 -

Motor Mile Ford responded

Vitali, we're so glad to know that Tiffany provided outstanding service at Motor Mile Ford! Thanks for the recommendation and your kind words!

Helpful
April 30, 2024

Process went very smoothly. Two hours from driving in to driving out with new truck. Phillip was most informative and efficient. More

by Dcdugginsfred
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Phillip Hylton
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May 01, 2024 -

Motor Mile Ford responded

We're glad to know your truck-buying process was smooth and efficient at Motor Mile Ford. Thanks for the shout-out about Phillip, we'll pass along your kind words! Safe travels in your new ride!

Helpful
April 29, 2024

Service was excellent. Friendly and professional. Processed a new vehicle that wasn’t even available for sale yet just to get me into the truck I wanted. Jacob was awesome. More

by cthacker1018
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob
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Apr 30, 2024 -

Motor Mile Ford responded

We're so glad to know you had an excellent experience with us at Motor Mile Ford! It's fantastic that Jacob could help get you into the truck of your dreams. Thanks for sharing this review, and enjoy your new ride!

Helpful
April 23, 2024

Timely service and extremely responsive staff. We have been happy with Shelor’s service for over two years now. More

by ddhoward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Apr 23, 2024 -

Motor Mile Ford responded

We're so glad to know that you've been happy with our service at Motor Mile Ford for over two years now. Your satisfaction is important to us, and we appreciate your kind words about our timely service and responsive staff!

Helpful
April 10, 2024

We had a great experience our 2nd time buying from them and our salesman was great More

by grindergirl40
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TIM JOHNSON
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Apr 10, 2024 -

Motor Mile Ford responded

We are grateful to have earned your business a second time. Thanks for choosing Motor Mile Ford!

Helpful
April 09, 2024

Took my Ford for inspection and they did my Crv. Love the pickup and delivery option. More

by sparkysue01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
austin
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Apr 09, 2024 -

Motor Mile Ford responded

Thank you for this 5-star review of Motor Mile Ford! Have a lovely day!

Helpful
March 30, 2024

Tony was a breath of fresh air. I e had trouble out of shelor recently but Tony was great. Great attitude and good communication skills. They need more people like him. They need to More

by kaylor_alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Apr 01, 2024 -

Motor Mile Ford responded

Kaylor, we're delighted to know Tony provided you with a great experience at Motor Mile Ford. We appreciate your feedback and will definitely pass along your kind words!

Helpful
March 25, 2024

Everyone was very friendly and seemed eager to help. Service was completed in a timely manner. Very satisfied. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Looney
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Mar 26, 2024 -

Motor Mile Ford responded

Ken, we're glad to know you had a satisfying experience at Motor Mile Ford! Our team is always eager to provide timely and friendly service. Thanks for your review!

Helpful
March 21, 2024

Service dept. was great.The edge was doing what it was designed to do. My mistake. Did not understand sensor system. More

by Bear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did no get techs name.
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Mar 22, 2024 -

Motor Mile Ford responded

We're glad to know our service department at Motor Mile Ford was able to assist you with your Edge's sensor system. It's always a pleasure helping our customers understand their vehicles better!

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