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Motor Mile Subaru - Service Center
Christiansburg, VA
360 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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360 Reviews of Motor Mile Subaru - Service Center
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February 19, 2020
I am not happy with my recent service visit. I drove all the way to Christiansburg to get my oil change because I had a coupon for an oil change for $34.95. I ended up paying $69.36. I think I will go elsew the way to Christiansburg to get my oil change because I had a coupon for an oil change for $34.95. I ended up paying $69.36. I think I will go elsewhere for my next oil change. I was told that I was charged more because I needed synthetic oil. I didn’t find this out until I was checking out and paying my bill. Since I received a personal email that had the coupon then I should not have gotten a coupon for a regular oil change. I should have received a coupon for a synthetic oil change. I bought my 2016 Forester there so I think they were already aware that I needed synthetic oil so sending me (by email and also in the regular mail) a coupon for a “regular “ oil change instead of a “synthetic” oil change was a waste of my time. And to top it all off I didn’t find out that I had been charged a price higher than the coupon until it had already been done and I was paying the higher bill. When I was questioning my higher bill I mentioned that I had another email coupon for $10 off parts and service when it totaled more than $50. And my bill was $69.36. I was told I couldn’t use that either but she would take off $5 instead. I see a line on the bill that says $4.50 on the line saying “less insurance “. Maybe that was the discount? I am neither happy or satisfied with my experience at Shelor Motor Mile. Perhaps I will go elsewhere for my next service appointment. More
by pcg1098
Employees Worked With
Jessica McDaniel?
Helpful February 19, 2020
Friendly service with a comfortable waiting area and I really felt like the staff cared about me and was taking care of my vehicle. Options were explained up front. really felt like the staff cared about me and was taking care of my vehicle. Options were explained up front. More
by mdhogberg
Employees Worked With
Sam
February 16, 2020
I brought my Subaru Forester Sport to Motor Mile Subaru for some warranty service. I was pleased with their work since they had to search for the problem. They kept me informed along the way and provided a for some warranty service. I was pleased with their work since they had to search for the problem. They kept me informed along the way and provided a rental since I live about an hour away and they had to order a part. Very satisfied. More
by hughesnetmail
Employees Worked With
Brian Lawless
February 14, 2020
Recall Fast & friendly service! Came in for an airbag recall & was in & out very fast ,car was clean work was neat,advisor & workers were all pleasant! AAA++ Fast & friendly service! Came in for an airbag recall & was in & out very fast ,car was clean work was neat,advisor & workers were all pleasant! AAA+++!!! More
by huffy78
Employees Worked With
Brian Lawless
February 12, 2020
Always the best Other than it took a little bit longer than estimated, our usual service advisor is always top notch and remembers our names! We are treated like fami Other than it took a little bit longer than estimated, our usual service advisor is always top notch and remembers our names! We are treated like family and friendly & the entire place is always squeaky clean, including the restrooms!!! The free coffee, condiments, water, TV, & internet access puts it over the top!!! Note: This trip was for a factory recall on my '18 Forester. More
by DJ
Employees Worked With
Brian Lawless , Bayleigh, David Hale
February 12, 2020
Maintenance and Recalls. I arrived 30 minutes before my appointment, but was processed in immediately. Sam discussed time issues with the recalls and that completion might be I arrived 30 minutes before my appointment, but was processed in immediately. Sam discussed time issues with the recalls and that completion might be between 1 PM and 2 PM. I inquired about the shuttle service. Sam called the service and 15 minutes later I was at a relative's house relaxing with my shoes off! Sam called about an issue that was discovered during the Multipoint Inspection. I approved the repair. Two hours after arriving at my relatives house, another phone call from Sam! My Ascent was ready! Two hours early! The shuttle picked me up within 10 minutes of calling! The Invoice was explained, the bill paid and I was off to lunch. The entire experience was excellent. More
by Little Jim
Employees Worked With
Sam Bird, a second advisor closed my Invoice.
February 12, 2020
Travis did a great job !! The service department is very impressive!!! Everyone was helpful n professional.I am so happy with Shelor you have a stellar operation at Shelor motor mile!!Thank you for being th impressive!!! Everyone was helpful n professional.I am so happy with Shelor you have a stellar operation at Shelor motor mile!!Thank you for being the very best !!!😃 More
by Daphnewohlford4011
Employees Worked With
Brian car sales, Travis service n Mike Parks absolutely the best of the best !!!
February 11, 2020
The service and the staff are excellent. In addition to the normal service cycle for my Subaru, they addressed a road noise concern I had and corrected it. Thanks Bill Norris the normal service cycle for my Subaru, they addressed a road noise concern I had and corrected it. Thanks Bill Norris More
by Bill Norris
Employees Worked With
Brian Lawless
February 11, 2020
Recall service repair Sam was so helpful with my recall (airbag) service repair, he answered my questions, gave me a realistic wait time, was kind, considerate and provided Sam was so helpful with my recall (airbag) service repair, he answered my questions, gave me a realistic wait time, was kind, considerate and provided great service. I have always had great service at this location. This service was free as it was a recall issue. Price does not apply in the rating below. More
by teresaobx
Employees Worked With
Sam
February 10, 2020
Excellent service . Couteous and dependable service with on time delivery is always provided by Shelor's Service Representative Brian Lawless . I rely solely on Shelor's Couteous and dependable service with on time delivery is always provided by Shelor's Service Representative Brian Lawless . I rely solely on Shelor's Service center to maintain my vehicles purchased at this dealership . More
by carol Asbury
Employees Worked With
Brian Lawless
