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Motor Mile Subaru - Service Center
Christiansburg, VA
354 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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354 Reviews of Motor Mile Subaru - Service Center
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January 18, 2020
Extraordinary service. Got a rental to use while car was having recall work done. My projected finish time was correct. Always love going to the motor mile. Given a free car wash coupon. The new car wash fa having recall work done. My projected finish time was correct. Always love going to the motor mile. Given a free car wash coupon. The new car wash facility is great. More
by Wyatt9711
Employees Worked With
Sam
Helpful January 17, 2020
We were very pleased with the service and cordial relationship demonstrated by Brian Lawless in solving the engine problem with our 2015 Subaru Outback. ‘This type of service is one of the reason we relationship demonstrated by Brian Lawless in solving the engine problem with our 2015 Subaru Outback. ‘This type of service is one of the reason we may do business with you in the future More
by Dan Phlegar
Employees Worked With
Brian Lawless
January 07, 2020
Brian took care of me and the car with very efficient and welcoming way. He partly fixed the car right at his station and made quick arrangement of a shuttle for me. We stayed in touch via text messages. The welcoming way. He partly fixed the car right at his station and made quick arrangement of a shuttle for me. We stayed in touch via text messages. The service was great and done on time. From my years of experience with auto services yours is the best. More
by Jerzy NOWAK
Employees Worked With
William Crosscup
December 30, 2019
Crosstrek Safety Recalls Making an appointment was easy, and once there, Sam Bird made the entire experience smooth and worry-free! Because of time and distance constraints h Making an appointment was easy, and once there, Sam Bird made the entire experience smooth and worry-free! Because of time and distance constraints he arranged to loan me a car!!! Can it get any better? It was even another Crosstrek, albeit an automatic, but how many standard transmissions are left on the roads? This is my third Subaru purchase from Shelor, all were great cars but I really love my Crosstrek! Thank you, Shelor Subaru, and Sam, for another great Subie experience More
by justafarm
Employees Worked With
Sam Bird
December 28, 2019
Sales and Service At the time we purchased our 2018 Subaru Crosstrek the sales man was super knowledgeable about all the different types of cars and their features and At the time we purchased our 2018 Subaru Crosstrek the sales man was super knowledgeable about all the different types of cars and their features and listened very well to what our needs and wants were. He was able to get us a vehicle we have been proud to own and within our budget. Can't ask for more than that! Recently we visited Shells Motor Mike for a couple recall issue. Honeztly, I dreaded the process. But I was more than pleasantly surprised at how painless and efficient the process was, not to mention the modern, comfortable waiting area with drinks, let's welcome area, free Wi-Fi , and courteous, helpful service staff. I will definitely buy from Shells again when we are ready for a new car. More
by Mikeymo
Employees Worked With
I do not remember names.
December 26, 2019
Extremely pleased with my experience.Brian Lawless took Extremely pleased with my experience. Brian Lawless took my case after the first few days and took care of me in every way. Thank you. Extremely pleased with my experience. Brian Lawless took my case after the first few days and took care of me in every way. Thank you. More
by Kevinrogue9
Employees Worked With
Brian Lawless
December 18, 2019
Outstanding Took the wife's Crosstrek in for a recall notice, was able to call ahead & easily schedule an appointment. Once there I was greeted in a pleasant & pr Took the wife's Crosstrek in for a recall notice, was able to call ahead & easily schedule an appointment. Once there I was greeted in a pleasant & professional manner, & the vehicle was serviced promptly, great experience as always... More
by Richard M Peery
Employees Worked With
Not sure of the girl's name, but very personable
December 16, 2019
Excellent customer care I purchased my Subaru here three years ago and was in need of a new set of tires. I called the dealership and was connected to Brian Lawless, so I kn I purchased my Subaru here three years ago and was in need of a new set of tires. I called the dealership and was connected to Brian Lawless, so I knew I was in good hands having worked with him on routine maintenance over the years. This experience was the best yet. Brian researched the best values in various price ranges for me and promptly got back with me. Once I made a selection, he scheduled my appointment that also included and oil change and inspection, letting me know he would not be in on that particular day, but that he would have it all ready to go when I came in. And indeed it was when I arrived. I was also pleased that the representative I worked with was Sam Bird, whom had helped me out greatly when I had previously had a battery warranty issue. Between these two fellas, all went seamlessly. Outstanding customer service! More
by kbrennan
Employees Worked With
Brian Lawless, Sam Bird
December 12, 2019
The best service I’ve ever received at a dealership. Courteous, attentive, helpful. Highly efficient system of managing incoming clients. The parts department was professional and informative Courteous, attentive, helpful. Highly efficient system of managing incoming clients. The parts department was professional and informative More
by jcap
Employees Worked With
Sam, Kenzie, Paul
December 11, 2019
Very good. I had a very pleasant experience. I didn't have to wait too long. I find everyone at this service center very helpful and friendly. I had a very pleasant experience. I didn't have to wait too long. I find everyone at this service center very helpful and friendly. More
by ascanlon
Employees Worked With
Isabella
