Mountain States Toyota

Didn't feel screwed over I didn't feel screwed over at all during the entire car buying process. Even after my purchase when there were things that needed to be done that didn I didn't feel screwed over at all during the entire car buying process. Even after my purchase when there were things that needed to be done that didn't create any additional revenue for them. They were quick to help and seemed motivated to meet my needs in the most helpful way possible. I didn't feel like I was buying from a dealership. I felt like I was buying from a friend's friend. More

Excellent customer service I experienced great customer service from the beginning of my Toyota search until the time I drove my new Tacoma off the lot. Travis Mitts was knowled I experienced great customer service from the beginning of my Toyota search until the time I drove my new Tacoma off the lot. Travis Mitts was knowledgeable and took the time to really help me make the best purchase possible, he is the reason I chose Mountain States Toyota, he truly enjoys what he does and it shows! I also had the pleasure of working with Sam Solis who was a pleasure to work with, he went out of his way to pick me up at the airport and make sure that the entire process was smooth and fast. It's amazing customer service like this that makes customers want to return and I would definitely recommend Mountain States to my friends and family! You guys rock! Thank you again!! More

Derek is Great! Derek was very helpful! I had a short amount of time, and he covered everything, while being complete in detail! Everything was smooth and he was a pl Derek was very helpful! I had a short amount of time, and he covered everything, while being complete in detail! Everything was smooth and he was a pleasure to deal with! More

Great experience, easy sale, no pressure 5 stars. I went in to get a used car on the lot. Inexpensive. Found a older Honda CRV in good condition. No pressure to buy something else. Every 5 stars. I went in to get a used car on the lot. Inexpensive. Found a older Honda CRV in good condition. No pressure to buy something else. Everyone was very helpful from the front desk to the finance manager on a cash transaction. We would go there again. Thanks to our salesman, Doug Morlan, excellent customer service. More

Completely Enoyable Process Randy definitely is different from some of the other car salesmen you'll meet. He's not out to just take your money and move on to the next sale, he g Randy definitely is different from some of the other car salesmen you'll meet. He's not out to just take your money and move on to the next sale, he genuinely takes an interest in who are are and how a car can fit your needs. He even gave me a ride to the dealership the day of my purchase because he knew I would have had to take the bus otherwise! Those type of over the top customer service initiatives have convinced me that Mountain Sales Toyota and Randy legitimately care about their customers. I would love to return whenever I next purchase a vehicle. Finance paperwork with Paula was also a breeze. More

Wonderful Great experience, no pressure! JEN Decker treated us like royalty. She even gave us her breakfast burrito. We recommend her for knowledge and wor Great experience, no pressure! JEN Decker treated us like royalty. She even gave us her breakfast burrito. We recommend her for knowledge and work ethics. Thanks JNJ . More

Ive purchased several from Mountain States Mountain States Toyota has given me excellent service, even if I've run into a problem they help solve all problems. Even their service department gi Mountain States Toyota has given me excellent service, even if I've run into a problem they help solve all problems. Even their service department gives me quick excellent service. This time My dealer was Gary Smith, He took all the time I needed and explain to me about every vehicle I looked at, he helped me the way that I wanted to be helped. Thank you Gary and Mountain States Toyota. I have to say thank you to Andy and Kay in financing, they helped me beyond believe I am truly impressed and happy with the service that I received from everyone. Thank you thank you thank you! I will absolutely send people your way and I Will purchase another one from you when the time comes. More

Amazing customer service The service I have received from the time of purchase to my scheduled maintenance service is above and beyond what I ever expected from a larger deale The service I have received from the time of purchase to my scheduled maintenance service is above and beyond what I ever expected from a larger dealership. Anthony Markham is always very pleasant and willing to go above and beyond. He very genuine and helpful and always checks to be sure Mountain States has provided great quality service. More

Great service and straight forward Jennifer and Ben were great. Jen showed us the vehicle as soon as it came in and everything was handled with ease. Would recommend getting a brand new Jennifer and Ben were great. Jen showed us the vehicle as soon as it came in and everything was handled with ease. Would recommend getting a brand new Toyota from this dealership. Paperwork was very fast as well. More

Start of a Fantastic Ski Trip We could not find the right color and options on a 2017 Toyota Highlander in our hometown of Baton Rouge, Louisiana. We wanted an all wheel drive mode We could not find the right color and options on a 2017 Toyota Highlander in our hometown of Baton Rouge, Louisiana. We wanted an all wheel drive model in Shoreline blue. Front wheel drive is probably 95% of vehicles sold in Baton Rouge and the Shoreline Blue color was nonexistent locally. Ordering was not an option since the local dealer could not guarantee that the vehicle would be in in time for our trip. Looked all around in the Gulf States region with no success and decided to look in Denver since we were going skiing in mid February. When I opened the Mountain States Toyota website and sorted for Highlanders, the first vehicle we saw was exactly what we wanted. I made an internet inquiry and as soon as I put my cell phone down, I was called by Emily Caldwell from Mountain States Toyota, the internet sales manager. My wife and I expressed our interest and she told me she would be off the next day but Danielle Woodward would be calling us the next morning. After waiting for most of the next day, I called Mountain States Toyota and learned that Danielle was sick and had not come in, she would call the following morning. That morning I discovered the car of our dreams had been sold, needless to say we were heartbroken, however Danielle did call and said all was not lost. She inquired of the factory about cars in the queue that were allocated to Mountain States Toyota and found s Blizzard Pearl Limited Platinum that she got the factory to change the color to Shoreline Blue and add a towing package. We picked up this beautiful car on February 15th thorough the gracious help of Ryan Darensburg who got some options added to the car, met us at the airport and guided through the sales process. Needless to say we have had an awesome experiences, got an upgraded model for a good bit less money than if we had purchased it locally. I would definitely recommend this dealer and sales staff to anyone. More