My Auto Import Center - Service Center
Muskegon, MI
1,878 Reviews of My Auto Import Center - Service Center
Best Service & Dealership Experience In My Life From the moment I drove into the service bay this morning, my experience could not have been better. My 2013 Passat TDI was just turning 20,000 miles From the moment I drove into the service bay this morning, my experience could not have been better. My 2013 Passat TDI was just turning 20,000 miles and in need of an oil change. Traveling from Nashville to Muskegon MI for summer vacation, I had no idea what to expect when I arrived.. This is truly the best run dealership I have ever encountered. The staff is over the top friendly amd efficient. I left wishing Nashville, Tennessee had a VW dealership with half the professionalism as My Import in Muskegon, Michigan. Thanks for a delightful visit! More
Customer Servive A gentleman by the name of 'Byrd' assists each time I bring my car in. If this man doesn't love his job I would be shocked. He is fabulous! A gentleman by the name of 'Byrd' assists each time I bring my car in. If this man doesn't love his job I would be shocked. He is fabulous! More
Competent Service Technicians I can't believe I have waited this long to complement the service technicians at My Auto Imports in Muskegon! They work back there, behind the scenes I can't believe I have waited this long to complement the service technicians at My Auto Imports in Muskegon! They work back there, behind the scenes, doing good work on cars all day long. They work hard and they work well. They always take the best care of my cars. Never, have I had to bring back a car for something to be redone; they always do it right the first time and every time. How do they do it? So, this is a shout out to the technicians. You are appreciated, even if you don't get the attention that the staff at the front line gets. Thank you. More
Oil Change Always a very nice experience when I have to have my Subaru serviced. The guys are friendly and the waiting area is clean and comfy!!! Always a very nice experience when I have to have my Subaru serviced. The guys are friendly and the waiting area is clean and comfy!!! More
KateBrown was so helpful installing my phone contacts. I was very frustrated and she made me feel like it was no bother. She was professional, and very friendly. I appreciated her help very much. Thank you was very frustrated and she made me feel like it was no bother. She was professional, and very friendly. I appreciated her help very much. Thank you Kate!!!!! More
I had an accident in Ludington MI on Valentine's day -- it was a Friday, snowing and late in the afternoon. Having recently moved to the west side of the state from Midland, I decided to have my car to -- it was a Friday, snowing and late in the afternoon. Having recently moved to the west side of the state from Midland, I decided to have my car towed to My Auto Import because they were the nearest Toyota dealership in the area. This was the second Toyota vehicle I had purchased and my prior experiences with Toyota dealerships were at the highest level and assumed that since it was a Toyota dealership, I would receive the same level of service. I was connected to Kelly Peterson and she made arrangements to have a car waiting for me since my car could not be driven. The tow truck made it to the dealership at 6:00 p.m. -- closing time. There was a salesman still there, unfortunately I did not get his name, but he went out of his way to find the paperwork Kelly had left and got me in the car so I could get back home. The next day, Saturday, I spoke with Kevin, in Service, and found out that the dealership did not have a body shop. There was a collision shop next door and he said he would get my car over to them on Monday so I could start the process of getting it fixed. So the point of this review is that even though my car was not being fixed by the dealership, they went out of their way to make sure I had a vehicle to use and got my car to where it needed to be. The staff I came in contact has been very helpful and professional and I look forward to knowing that they will take good care of me in the future when I need to have my car serviced. More
The Subaru I now drive is a 2001 Outback. Previously, I owned a 1988 Subaru wagon. I purchased the Subarus because the size and style of the car fits my lifestyle, because the car is reliable, and because owned a 1988 Subaru wagon. I purchased the Subarus because the size and style of the car fits my lifestyle, because the car is reliable, and because the car lasts forever. Regular maintenance is part of the reason a Subaru lasts forever! When I purchased my cars, the dealership was under a different name and had a different owner. I "moved" to the new location with the new owner. I would never consider doing anything else. The fellows who work on my car KNOW my car. The service manager, Frank, knows me when I call. I feel that Frank has never steered me in the wrong direction. When he and the repairmen recommend something, it is done with consideration for my budget and my safety. Frank "warns" me ahead of a big repair ("Next time you come in for an oil change, it will be a good idea to . . . .). They say that my car can last another 100,000. :-) But if it doesn't last that long, the first place I'll look for a new car is at My Auto Import Center. My brother just bought a new Su there this winter. More
My Nissan had a faulty wiper transmission so I asked about getting it fixed while in for a routine oil change. They ordered the part and I went back 10 days later to have it replaced. While there, the s about getting it fixed while in for a routine oil change. They ordered the part and I went back 10 days later to have it replaced. While there, the service department realized they had ordered the wrong part so I ended up having to go back another 8 days later. Though I had to make an extra trip, the service was excellent from the start and they made sure I was satisfied before I left. Being a mother of two small children, I appreciate the seperate play area for the kids and they provide beverages, snacks, TV, internet, and reading material of all different tastes. I highly reccommend My Auto time and time again. More
I am a last minute person and of course you can never know when your car will need service. Whenever I have a problem I can always walk in, call and make an appointment or talk directly to Eric about my know when your car will need service. Whenever I have a problem I can always walk in, call and make an appointment or talk directly to Eric about my needs. He is always willing to go an extra 1,000 miles to make sure that my son and I are driving in a safe car. Eric is also very willing to help out with cost. Not every day is a payday! Honestly though, I trust Eric and his team and I will always bring my vehicles to My Auto :) Thank you! More
Great dealership, clean, friendly staff who are very knowledgable. Finished my repair quicker than originally expected and gave me a loaner car to drive. Toyota service advisor was great! knowledgable. Finished my repair quicker than originally expected and gave me a loaner car to drive. Toyota service advisor was great! More