My Auto Import Center - Service Center

Always great, fast service for my highly modified Subaru. Best in the state, hands down. Parts department is the best I have ever dealt with (over any brand). I will continue to do business with My Impor Best in the state, hands down. Parts department is the best I have ever dealt with (over any brand). I will continue to do business with My Import because of their competitive prices, friendly service, and the continued effort beyond my expectations given by The parts department. More

I have worked with My Auto for over 10 years with multiple Toyotas, too numerous to count. As a recent Audi convert, they have serviced all of them. When I speak of service, they know my name. The multiple Toyotas, too numerous to count. As a recent Audi convert, they have serviced all of them. When I speak of service, they know my name. They know my expectations. They bend over backwards to fix problems when they occur. I have them do all of my oil changes and purchase all of my tires from them. They are a one stop shop who offer white glove service. Need a windshield repair or replaced?-they can do it. Need upholstery taken care of?- they can do it. Need wheels repaired?-they can do that too. Need a shuttle ride around town or a rental car?-they can do that as well. Need a winning lottery ticket?- your on your own... I have only purchased one car from their used department. There was no bait and switch. Good honest business and I drove away extremely satisfied with an excellent trade in and fantastic value of my new to me purchase. I would disregard any bad review of any ranter that doesn't use their real name. My Auto is the place to have good things happen to your car, when it needs it. More

Over the last decade I have purchased 2 Subaru's, 3 VW's and have personally recommended people/family who have purchased a Toyota and 2 new VW's. All totaled - between my own purchases and the sales VW's and have personally recommended people/family who have purchased a Toyota and 2 new VW's. All totaled - between my own purchases and the sales to other - I have brought $330,000 in sales to this place! When my 2010 VW TDI sportwagon had the power locks and radio fail just after going off warranty I thought no problem these guys will value my business and help me out with getting these things fixed - WRONG! I was told "well these things happen with VW's" and "We will contact our VW rep for help".... Three weeks later after a dozen unreturned phone calls I finally hear back that I should go to a bigger dealership like Betton Imports in Grand Rapids. I was told the VW rep wont even return My Auto Imports calls. Ive asked to speak to the owner -" he's too busy to talk to customers" was the response. The fact is - These guys are liars and cheats and should not be dealt with!! You can build a pretty dealership and hang all kinds a catchy phrases on the wall, but at the end of day you had better be trustworthy! MY AUTO IMPORT is AWEFUL and should NOT be dealt with. Save yourself a headache and go somewhere else or you will regret it. More

I have constantly had issues with this dealership. Consistency in poor service is the only thing they seem to be able to get correct. In the past 2 days I have tried to contact someone in the parts de Consistency in poor service is the only thing they seem to be able to get correct. In the past 2 days I have tried to contact someone in the parts department in regards to some parts. I have not been able to talk with anyone but a machine. I left a message with my name and number and never heard back. I guess they do not wish to have my business, which is fine they are 10% higher in prices then other dealerships. I have finally had enough and will do my business either online or with delta audi in Grand rapids. More

I purchased a new Nissan minivan in November (from another Nissan dealer in the area) and wanted to have service done at a Nissan dealership....My Auto Import is closer than the Nissan dealer where I another Nissan dealer in the area) and wanted to have service done at a Nissan dealership....My Auto Import is closer than the Nissan dealer where I bought the minivan. So, on a Monday I scheduled with My Auto Import for a Tuesday oil change package that included oil change, tire rotation and car wash. Took the car in at the scheduled time and they completed the oil change and tire rotation but informed me at checkout that the "car wash person" was out so they hadn’t been able to wash my car……but I could come back anytime for a free car wash. My Auto Import is 10 to 15 miles away from my home and not on any routes I travel frequently so I emailed the service manager that night, explained the situation and just asked that they credit the car wash portion of the package back to my credit card because making a separate trip for a car wash wasn't convenient. In short, they did respond after a few days and they did offer me a small credit...but the reply they sent me and the credit they offered clearly communicated to me that they weren't really bothered by the fact that they sold me a service that they didn't deliver on ……and, when I brought it to their attention their approach was to do the bare minimum to make it go away. No major crimes here, just an apathetic Nissan dealership that did not deliver on the service they offered and, in follow up, was not interested in doing much of anything to ensure the satisfaction of a new Nissan owner. More

I have a 1999 toyota tacoma that I received a recall notice on regarding frame rust treatment in early 2011. When I called My Auto Import to arrange for service I was told that they quit providing sai notice on regarding frame rust treatment in early 2011. When I called My Auto Import to arrange for service I was told that they quit providing said recall service on March 31, 2011. I then called Toyota Headquarters and they told me that the recall was still in effect. Headquarters also advised me to speak with the service manager and not a technician as they are usually not as aware of such matters as the manager should be. So I called My Import a second time and got the same person in service that I had the first time and when I asked for the manager he told me that he was the manager. I told him about my call to Toyota Headquarters and that the recall was still in effect and that there appeared to be a disconnect between Headquarter directives and him. He was adamant and told me again that they were not honoring the recall. I then called Toyota of Grand Rapids and they courteously honored the recall and arranged an inspection date. I would have preferred to take it to My Import in Muskegon because they are about 30 mi. from my residence as opposed to Toyota of G.R. being 65mi one way but My Impolite Import's stance on said issue settled that matter. I wouldn't buy a valve stem cap from them at this point! Anyhow, after the inspection at Toyota of G.R. i was given a date to bring it back in the following week and that it would take approximately 3 days to prep the frame with a chemical rust inhibitor and then they would follow that up with a spray-on rust inhibitor. They also gave me a loaner car. It appears that they did quite a good job on my truck. Maybe Toyota is so inundated with the recent spate of recalls that My Auto Import can't handle it! I called Headquarters again and relayed my experience to them and they asked if I wanted to make a formal complaint. I said what would that have proved other than to have forced My Import to accept the recall order which would be akin to complaining about a restaurant dish that isn't what you ordered or not done the way you requested and they grudgingly take it back to remedy it and you then wonder if it's suitable for consumption when they return it to you in a rude manner. I told Headquarters that I didn't feel a formal complaint would accomplish anything as I would not in all likelihood ever deal with My Import again if how they treated my recall request is indicative of their overall service. More

First time experience was with my 2002 Passat, for warranty work and oil changes(brought my own 0w40). They were competent, but only give loaners to people with newer model year cars, though I didn't warranty work and oil changes(brought my own 0w40). They were competent, but only give loaners to people with newer model year cars, though I didn't need one at the time. Years later with my Audi A6, had it towed there for coolant leak. Was quoted a price and parts needed. Had parts in stock except for 1. It took 4+ days for a little O ring to arrive. I didn't wait that long and went to another dealership to buy the part, bring it back and tell them to use it. Said they couldn't get the car in until a few days later. I told them off and drove it, leaking, to an indy repair shop in Holland. Gave them the parts and they did it for $200 less. The reason? The part I had been waiting so anxiously for wasn't needed at all and they just wanted to add it to the work order "while they were in there". I swore them off until recently I had the serpentine belt snap and towed it to myimport again. They got to it in 1 day and ordered a new belt which took 2 days when again, that other dealership in GR had THREE of them in stock! When they got the belt it was another DAY before they got it on. And again, I feel they overcharged. $3 too much for the belt and indiscript "misc" labor charges for $190=2+/- hours of work. The service advisor is jovial, but the prices are outrageous, and other items I asked them to check while it was there were not done and I had to remind them on callback to CHECK THESE ISSUES. They couldn't find anything wrong with the steering (no squeeking), when 3 ind. shops said tie rods and control arms. A SERIOUS issue if failure happens. After I was told the car was ready, they said they couldn't get a shuttle for me for 2 hours because of driver scheduling problems. I had made an appt. at that "other" dealership to have the rest of my items fixed 2 hours later, but couldn't make it since they were 2 hours late picking me up. Save yourself the aggravation of high prices and wasted time on parts orders and go to Delta Audi/Porsche on 28th street (the "other" dealership I alluded to). You'd think they'd be the high price rollers with the types of cars they sell, but they're consistently the lowest for rates in the area, esp for the timing belt job I had which was HALF what myimport wanted. How they were able to wiggle in an extra $750 for this is beyond fathoming. I will never bring my car there again. And I never tell the service adivsor why he hasn't seen me in a long time. I'm also someone who can fix their own issues most of the time with my Bentley manual and VAG-COM. During an oil change visit, I overheard one of the sales staff mention to a customer that a VW had a better suspension than an Audi. He was trying his hardest to sell her a bridge. I wonder what other lies they perpetuate to make a sale. Live axle can in no way be mentioned in the same breath as independent rear. And on one other service visit to the dealer with my Passat, I wanted to test drive an A6 4.2, one of their $55,000 models. The salesman copied my license then came back to say the manager gets "jittery" with expensive cars and said I would have to be a passenger and could not drive it. The car had the notorious "driveline thump", and was still sitting in the same spot months later after he said some gentleman was going to purchase it in a few days. 1 year after that what do I show up on the lot driving? An A6 2.7 twin turbo /w euro code amber turn signal brake lights. Maybe he thought I was too young. Either way they have lost my business perm, and I treat all their sales/management staff with contempt when I go there to buy filters and wander around to see if their practices have changed. I wouldn't trust my own grandfather in place like that. But then I know the tech features of these cars, as you all should be so informed before visiting a dealer. More

To start off, the salesmen are disrespectful, and are complete sharks. I was lied to NUMEROUS times about carfax reports on used cars. The service department is absolutely dispicable. A simple oil cha complete sharks. I was lied to NUMEROUS times about carfax reports on used cars. The service department is absolutely dispicable. A simple oil change cannot even be completed by them with success. shortly after getting home after an oil change i was presented with a shiny pool of fresh oil on my garage floor. Both the service managers, and mechanics are the most arrogant individuals i have ever met. They are extremely bad about performing any warranty related repair, or anything you dont pay for. Their work is of poor quality, and takes far too long to complete. I will never deal with them again. More