Nalley Lexus Roswell

I called from Birmingham trying to find a red 2021 ES350 Lexus. Talked to Sam. He found one on order exactly like I wanted. We negotiated a price and he wrote a contract listing exactly what options were on Lexus. Talked to Sam. He found one on order exactly like I wanted. We negotiated a price and he wrote a contract listing exactly what options were on it and the price we agreed to. He then got his manager Joel Murray to sign off on it. I gave him my credit card number and paid a $1000 deposit. I waited several weeks for the car to arrive at the dealership. Sam called on a Friday and said it was in. I was so excited and told him I could drive to Atlanta Monday and pick it up. He said great! I got a text message about 8:30 a.m. Monday morning asking me to call him. I called and he said the car looked great but he was going to have to charge me $1000 more than our agreed upon price. I told him I had a signed agreement and had paid a deposit for a set price. He said he was sorry but Lexus has reduced the amount of incentive they were giving them for Sept 2021. I asked to speak to his manager Joel Murray. He said they just couldn't sell it for the promised amount and it would be $1000 more. No compromise! I was very upset and disappointed that such a well known dealership would do this to me after I had waited for weeks to get the car. I would never recommend this dealership to anyone after the way I was treated. Maybe they thought since I was a 70 year old woman they could just jerk me around. Please warn your daughters, wives, mothers and grandmothers about how they will be treated!! I made the deal in August for the car. Incentives are known by dealerships at the first of every month. Why didn't they call me the first of September and tell me the amount would change. They waited over 2 weeks later until the day I was going to pick the car up to tell me they were charging me more! I could have gone somewhere else to find a car 4 or 5 weeks earlier. It would have been far better for Nalley Lexus to make $1000 less on a deal than to have treated a customer this way. My daughter and her husband live in Atlanta and work for large companies. They will not be recommending this dealership in the future. More

Today we went to Nalley Lexus to purchase a car. After Today we went to Nalley Lexus to purchase a car. After looking over the inventory with our sales associate, we were told which cars we currently hav Today we went to Nalley Lexus to purchase a car. After looking over the inventory with our sales associate, we were told which cars we currently having deals worked on, and therefore looked at others we assumed were available. We found one we loved and took it for a test drive. We returned to the showroom, where we told our associate we wanted to purchase the car. As we say waiting for our trade in to appraise, the GSM came over and told us that the car had been sold to someone over the phone who put a deposit down. We were not given the opportunity to put a deposit down despite the fact that we were there, committed to the car at sticker price and simply waiting on them to come back with paperwork. And I would add that we were not asked to make a deposit or sign anything, even though we told them we were ready to buy the car. We were used as a pawn to make another customer commit to a purchase (that customer had come the previous day and went home to "think about it", so I am assuming their sales associate called them to warn them that the car was about to be sold). The GSM's customer service was terrible, essentially telling us "too bad, so sad, get over it and buy this more expensive car." I understand we are not working in a buyer's market, which is why we immediately agreed to sticker price without attempting negotiations. I didn't realize this would also extend to customer service. Needless to say, we will not be buying from Nalley Lexus in Roswell. More

Took 5 hrs to do the sales process although we agreed on the vehicle the day before. Bought a 3 month Cert. Lexus which going thru the 161 pt inspection the previous owners name and address was not removed the vehicle the day before. Bought a 3 month Cert. Lexus which going thru the 161 pt inspection the previous owners name and address was not removed from the nav system saved as home and her iphone bluetooth and contacts not erased. . Tried to charge me a illegal $599 dealer fee (Look up GA law). Tried to sell me tinted windows and resistall which was already installed and paid for by the original owner. (3 months earlier)All told they tried to charge me frivolous amounts which totaled $1800. If my wife had went by herself she would have gotten stiffed! More

I bought a car from them 3 weeks ago.(I'm in Birmingham and not close to them) I've called almost everyday to get my paperwork, so that I can get a tag... no one calls me back... in one week my temporary and not close to them) I've called almost everyday to get my paperwork, so that I can get a tag... no one calls me back... in one week my temporary tag expires and I have no way to get a tag. I'm not sure what to even do at this point... so until i get a answer I will write bad reviews everyday until this is handled. This is the worst service after the ale I've seen in my entire life... DO NOT USE THIS DEALERSHIP!!!! More

I revised my review from negative to positive since I've received all required paperwork and am able to get my registration and plate in SC. received all required paperwork and am able to get my registration and plate in SC. More

I want to thank Horace McMillan, our sales professional, I want to thank Horace McMillan, our sales professional, for his personal attention to our buying process and your excellent explanation of the car’ I want to thank Horace McMillan, our sales professional, for his personal attention to our buying process and your excellent explanation of the car’s features and product expertise. I have explained features to friends of mine that own a slightly older model that they didn’t know were there. I will recommend Nalley to our friends and family and if you could please send me a Nalley license plate cover and I will wear it proudly and advertise for your dealership here in Chattanooga. It was also very nice to meet your general manager Bill that lived in our area and share stories of Chattanooga. We are thrilled with our purchase and very happy to have worked with your team at Nalley Lexus. More

Yesterday, after driving for 2 hours; Internet Manager John Cho did not face me to tell me stock number H2067204 was sold. Prior to going to the dealership yesterday, John and I spent hours on the phone t John Cho did not face me to tell me stock number H2067204 was sold. Prior to going to the dealership yesterday, John and I spent hours on the phone taken care of credit application, price out the door price, etc. Therefore, people don’t get hurt with deception. More

I have had 3 Lexas and the service department just keeps getting worse. They don’t speak to you and treat you like they are to busy to fool with you! getting worse. They don’t speak to you and treat you like they are to busy to fool with you! More