Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Autowerks of Rockford
Rockford, IL
536 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 536 reviews
May 31, 2017
Easy process nice people I bought my car from Mike Price and the entire process was easy and I was treated right. I will recommend others go to this dealership. I bought my car from Mike Price and the entire process was easy and I was treated right. I will recommend others go to this dealership. More
by Nan's Sube
Employees Worked With
Mike
Helpful May 30, 2017
Great Service I had my Cadillac serviced on MEMORIAL DAY. Irv and Tina were very pleasant and professional, even though it was a holiday and they were at work inst I had my Cadillac serviced on MEMORIAL DAY. Irv and Tina were very pleasant and professional, even though it was a holiday and they were at work instead of a picnic. I have bought many cars there, both new and used. I have serviced all of them there over the years and have always been treated great. Although this time I saw Irv and Tina, I have never been unhappy with anyone there. It is a first class operation! More
by fatelvis001
Employees Worked With
Chad Hauser
May 15, 2017
People were very nice and not high pressure. Mathew was very friendly and extremely knowledgeable about the Subaru's we test drove. All 5 of them. Would highly recommend Mathew Vincent. Every one Mathew was very friendly and extremely knowledgeable about the Subaru's we test drove. All 5 of them. Would highly recommend Mathew Vincent. Every one else we delt with were very friendly. More
by Robert126
Employees Worked With
Mathew Vincent.
May 03, 2017
Napleton - Reinforcing Rockford's Negative Image I traded a beautiful 2015 Toyota truck for a Cadillac. I lost money on trade, but got a Cadillac. Turns out, Napleton sold me a "Lemon"...and played g I traded a beautiful 2015 Toyota truck for a Cadillac. I lost money on trade, but got a Cadillac. Turns out, Napleton sold me a "Lemon"...and played games honoring warranty repairs. I'm looking at further losses to trade this "Lemon" away. Losses will total $8000 or more. Its only been 1 MONTH and I'm trying get rid of this car. It's a bad situation. An expensive lesson. ***BUYER BEWARE*** Walking into Napleton Cadillac/Subaru was the mistake of a lifetime for me. Sales played the warranty promise card, but after purchase, haven't followed through. Service appears incompetent or malicious because after multiple visits, my car is worse now than when I bought it. They cannot or will not fix car problems, and each visit more things seem to break when I instantly leave the dealership. Coincidence? After many hours in their waiting room...I've experienced no progress. They say they care, but run me in circles, actions speak louder than words. I feel like a victim of fraud, theft & vandalism. Service pushed my car through the shop with no regard for my concerns. They had zero interest in listening to me & Service Mgrs. were focused on funneling me through their "process" (like corralling sheep), rather than listening to noises my car makes. I've squandered valuable hours "waiting", only to be ignored, "processed", fed slabs of nonsensical gibberish, then placated....while my car problem's persist....and are now worse. Being proactive, offering to explain the issue to mechanics, even show them, earned me dirty looks & rude behavior. They did not care or show interest in my car. However, after completely ignoring me, I SAW THEM "test" drive my expensive luxury car, racing it wildly, squealing tires, pedal down acceleration, hard breaking, heavy G cornering & beating it up - only to tell me they found "NOTHING" wrong. They served the ultimate disrespect on a silver platter. It's like a bad dream...except I'm being victimized & abused for real. Sales gave the impression Napleton Service is "top flight" when I was dropping BIG money, but once I used Service...I quickly realized, they're substandard compared to what I've experienced before. They simply showed no effort. After being ignored, dismissed, "processed", & beating my car, they ran it through their old decrepit car wash where they hand dried it with dirty gritty towels...scratching my paint. So....my visit consisted of wasting time, effort, money, to get my car back; unfixed, worn out, beat up, with scratched paint, mushy brakes, pulling alignment & a smile on their face that said....Thanks sucker, YOU are a FOOL for coming here. Napleton wants me to return. Their effort now is a little late...& I think its more for damage control than actual customer service. My stance is they've sabotaged my car & abused it to the point I have zero faith in them. They've destroyed my trust. I'm now waiting for independent inspection to verify damages. Everyone can hear the noises my car makes, including my attorney. Napleton claims my car is perfectly fine. GM corporate has been notified. I'm working with Cadillac. Honestly, why would I return to suffer more damage, more scratched paint, more customer abuse, & more hotrod beating? I wont...but of course, they can claim "they tried". I got this treatment for the price of a house. I traded in a BEAUTIFUL truck with no problems for this rotten experience. I'm a loyal, devoted customer to local business....but Napleton is one of the WORST decisions of my life. I've hemorrhaged large sums of cash here. I sorrowfully regret the day I walked into their showroom of deceit. I suggest you RUN...as fast as you can. Belvidere, Freeport, Beloit, Janesville all have Cadillac Dealerships, Save yourself! I sincerely declare...It is my firm belief the 5 star reviews here don't seem legit. maybe an employee, friend, fake post, or one very gullible, very naïve, sheltered customer. You cant tell me I'm the 1st victim of fraud by this dealership...not possible. Loss will surpass $8000 in 2 months, documented. For the record, this post keeps getting flagged & censored by Dealer rater & Napleton. I wonder why? . More
by ShawnC
Employees Worked With
Mike Palumbo, Irv Bolthouse
May 01, 2017
Great service I was in last friday and had a great experience. Irv the service writer was great and my car was serviced fast and correctly and it came back clean I was in last friday and had a great experience. Irv the service writer was great and my car was serviced fast and correctly and it came back clean More
by Subura10987
Employees Worked With
Irv Bolthouse
April 30, 2017
My New XT5 My wife and I purchased a brand new XT5. We thought we would never leave Lexus but we found a great new car with a pleasant buying experience thanks My wife and I purchased a brand new XT5. We thought we would never leave Lexus but we found a great new car with a pleasant buying experience thanks to Scott, Brian and Nick. More
by luvmygecko
Employees Worked With
Scott Brian Nick
April 29, 2017
Best Treatment from a Car dealership EVER I bought such a nice used vehicle from this dealership. Certified and not a scratch on it. That was just icing on the cake because this dealership was I bought such a nice used vehicle from this dealership. Certified and not a scratch on it. That was just icing on the cake because this dealership was one like no other. They made sure I was getting the best deal and Scott the GM was super fair on my trade. He took time out of his busy day to congratulate us and made me feel so welcomed. Jeff was our salesman and he made sure we left feeling confident in all the options of our vehicle and how to use them, He even set up our bluetooth for our phones and set our home into the Navigation settings! They rock and I will be telling my friends and family to buy their next vehicles from this store because of their honest way of doing business! Thanks again for making our buying experience above and beyond! More
by Lauren
Employees Worked With
Scott GM, Jeff Sales
April 29, 2017
Great online experience. Looking to buy. Jaci at Rockford's Napleton's has an easy to navigate website. Jaci is easy to talk to and is knowledgeable about her vehicle line. Ma Looking to buy. Jaci at Rockford's Napleton's has an easy to navigate website. Jaci is easy to talk to and is knowledgeable about her vehicle line. Made the buying experience just that much more pleasant! Her timely follow up's and patience with my 100 questions made it an easy experience. She's a great ambassador for this dealership! More
by John
Employees Worked With
Mike
April 28, 2017
Great service! The past handful of visits for oil changes and a recall I was helped by Irv Bolthouse and he made me feel very informed and was extremely helpful. He The past handful of visits for oil changes and a recall I was helped by Irv Bolthouse and he made me feel very informed and was extremely helpful. He is the only service guy that has kept me informed on how my car is doing through each visit. I can't say the same about the other service men. Irv goes above and beyond, go see him when you need service on your car! More
by Tonya
Employees Worked With
Irv Bolthouse
April 28, 2017
A pleasant and informative visit Jeff Propp was excellent sales person who knew his product the Subaru. He brought out the features that I wanted to know about, He was professionall Jeff Propp was excellent sales person who knew his product the Subaru. He brought out the features that I wanted to know about, He was professionally dressed and had a very good personality. Jaci Sweeney has a very good web site and shows concern that I get a very good opinion of the dealership. More
by Jimmy
Employees Worked With
Jeff Propp & Jaci Sweeney
