Back

Napleton Kia of Carmel

Indianapolis, IN

3.4
186 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations. The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
Contact Dealership

4500 E 96th Street

Indianapolis, IN

46240

Directions

By Type

Showing 186 reviews

July 23, 2024

Thank you to Rachid for the great experience we had purchasing our vehicle. He was so helpful and informative. We highly recommend him. If you are looking for a new vehicle at Napleton KIA of of Carmel More

by lavena1956
Recommend Dealer
Yes
Employees Worked With
Rachid Attahirou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

Napleton Kia of Carmel responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any further questions, please give us a call. We're always happy to help!

July 12, 2024

WORST CUSTOMER SERVICE IN THE WORLD! While we love our new Toyota Sienna, everyone we have worked with has been dishonest and incompetent to say the least. They charged us for wheel lock More

by jajlewis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Gavin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Alvarado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rachid Attahirou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lin
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024

Allen was our sales guy who did a pretty good job, but the rest of the experience was not good. No one in there knows what's going on when you have to come back in for anything. My fiancé and I bought a More

by Unhappy5981
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andrew Assaf
1.0
This rating includes all reviews, with more weight given to recent reviews.
DEWAYNE PERRY
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2024

Worst customer experience you could imagine. Had to battle over new car advertised price and trade-in value for nearly 3 hours. Not once did they show me around the dealership, lounge, service d More

by mmm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andrew Assaf
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

mmm responded

Great talking with you today, Mike. I appreciate the opportunity to share my Kia experience. Your commitment to improve the customer experience at Napleton will surely win and keep Kia customers.

February 14, 2024

I enjoyed my time with the professional expertise and thoughtful people at Napleton Kia. Mike helped with financing the best deal and giving me the best advice. Finance department was great. The process More

by LAURALUVSJC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Terzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Assaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
DEWAYNE PERRY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2024 -

Napleton Kia of Carmel responded

Hello, we're glad to hear you found Mike to be so informative and helpful. We want all our customers to feel this way when leaving our dealership!

February 14, 2024

I had a wonderful experience here. All the employees were wonderful and so friendly! Michael Terzo is the best! I would purchase another vehicle from here and highly recommend to anyo More

by JOYKALLENBACH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Terzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2024 -

Napleton Kia of Carmel responded

Hello, we're glad to hear you found Michael to be so informative and helpful. Thanks for the recommendation, and have an amazing day!

January 30, 2024

Not pleased …sent an email asking about a car did get an email back that just said hi pretty much promoting the sales agent …I asked if the car was on the lot and if it was available with no answers back! N More

by Wlathan38
Recommend Dealer
No
Employees Worked With
Amy Bernard
Feb 02, 2024 -

Napleton Kia of Carmel responded

Hi, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please contact our Manager at (317) 251-1441 so that we may ensure your experiences with our dealership are more pleasant moving forward.

November 07, 2023

I am a senior citizen, and I like to test drive the Vehicle’s comfort before having my wife visit the dealership and test drive it. Recently, I was looking to purchase an Electrical Vehicle (EV). Afte More

by m_hourmozdi
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arein Lavizani
Dec 14, 2023 -

Napleton Kia of Carmel responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 30, 2023

I felt like a hostage while I was there. They took my keys and locked them in a room. The salespeople couldn’t take no for an answer. More

by Craig Strasser
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
N/A
Oct 30, 2023 -

Napleton Kia of Carmel responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your user name. Please send me a message with your contact information so that we can investigate and reach out. Mterzo@Napleton.com We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around. Michael General Manager

August 24, 2023

I want to thank Lewis for helping me get some compensation for the missing pieces for the soft top on the jeep I purchased.he went out of his way to help me. Thank you for your help Lewis. The Gr More

by drgress
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lewis
Aug 29, 2023 -

Napleton Kia of Carmel responded

Hello Drgress, we appreciate you taking the time to leave us this feedback. Our team is available should you require any extra help.

1
...