I have been into this dealership several times....once to look at a new F150, a new Ram Ecodiesel, once to buy my wife's car and another time looking at a used Tundra. The reason I kept going back is because of their massive selection and their service department rep I was working with was fantastic, but their sales team is lacking in the professional aspect. The first time I went in with my wife, we had request another salesman help us because the current salesman we had was way to pushy for my wife. We thoroughly explained we were only looking at the time and needed time to make up our minds on what vehicles to buy. He kept pushing sales pitches at us like "So, you ready to sign now?" and "What can I do to get you into this car tonight?". It just wouldn't end.
11 months after buying my vehicle, I had it in the shop a total of 7 times with no resolution from new Holland or Chrysler/Fiat group. I went in begging that they give me a good deal on my trade in so I don't lose my butt and I would have the opportunity to get into a vehicle I could trust. When I went in to get this trade, the original pushy salesman we worked with gave me a cocky face and muttered a few cocky words which interpreted to "I TOLD YOU SO", as in I should have bought the vehicle he was pushing and not this one, as if any of us could have predicted these problems on a new vehicle. Of course, New Holland auto did not stand behind the product they sold and low balled me on the trade in causing me to possibly lose thousands of dollars. Their argument was that they did not build it, they just sell it. Funny, I don't remember Walmart, Target, Amazon or any other large companies giving me this line with a faulty product.
At that time I did not trade in the vehicle because I was in high hopes for Lemon Law. Finally here in January, I had enough and Lemon Law was not looking so good so I went back to get another quote on my vehicle, only 4 months after the original quote for trade in. They dropped the price on me by $1500, but at that point, I didn't care. I just wanted to get rid of it. This is where my other complaint comes in. I was working with a completely different salesman and was not looking to buy at all at the time, only went in for a trade in price. He knew I wasn't ready to buy, but very nicely started showing me a few vehicles on the lot....oh by the way, not on the computer, we literally walked around for 30-45 minutes looking for vehicles that weren't there instead of him looking at his inventory on the computer. Waste of time. The he showed me a Tundra that I was interested in, but still made him very aware I was hesitant to buy especially since the Tundra was high in mileage.
At that point, I put $1000 down on the vehicle because it was in great condition and an ok price. Later when I got home, my wife strongly suggested looking a little more for a better deal so I did. I found what appeared to be a better deal and called New Holland to inform them I just wanted to quickly go look at that vehicle before making a decision......it's the right thing to do and I have that right correct? Amazingly enough, the attitude changed and ultimatums started being thrown at me. I had an appointment Friday night to finalize the buy at New Holland Auto and the salesman Joe calls me to tell me they need to know by 2 pm or I would have to wait a week to buy the vehicle.......even though I already had an appointment at 7pm Friday night. The attitude changed immediately to pressure me into their vehicle. Funny thing is, even though I hadn't seen the other vehicle yet, I already made up my mind I wouldn't do business again with New Holland Auto.
To summarize, if you know exactly what you want to buy, options and all and you want to buy same day, they're probably good to deal with. If you are hesitant on what you want to buy, go somewhere else.