Newins Bay Shore Ford - Service Center

Had my car here for a simple repair. Technicians couldn’t diagnose the issue so I had to come back and show them myself, two months after the appointment there was still nothing done, an Technicians couldn’t diagnose the issue so I had to come back and show them myself, two months after the appointment there was still nothing done, and not a peep from the dealer all throughout. After wanting to speak to a manager I was denied so I wrote a negative review about my experience. Shortly after posting the manager personally called me and proceeded to call me a liar and banned/threatened me from coming back here again. Very dysfunctional environment it’s no surprise they’re backed up on work for months on end. More

Kenny Uss in the service department is a total scam artist. I needed to use one of their loaner vehicles while my work truck was in service, and unfortunately there was a fender bender caused by one o artist. I needed to use one of their loaner vehicles while my work truck was in service, and unfortunately there was a fender bender caused by one of my employees with another vehicle. I took full responsibility for the accident, and according to the loaner agreement given, and highlighted by Kenny, a business entity's employees are in fact allowed to drive the loaner vehicle. With that dispute aside, a typed up agreement was then generated by Kenny for me to sign which seemed fishy. Upon review by my attorney, I was told signing this document opened myself up for liabilities which were covered by my insurance policy. Upon refusal of signing the fraudulent document Kenny told me he was withholding my vehicle until I signed the document. Another call back to my attorney and then to Matt the owner's son who handled the situation quite well, and my truck was released, as there was no due cause for them to hold my vehicle by law. All along I told Kenny I would pay for any damages to the loaner vehicle. Next I get a call from my insurance company that a claim was made. I call my agent, and I'm told Kenny called over to tell what happened, and gave no further information on damages, or correspondence from the other insured party. Upon further investigation I was called back by my insurance's claim headquarters and my agent saying Kenny claimed damage to the hood, headlights, grille, front bumper, and front end mechanicals of the vehicle. The vehicle damage was limited to the front license plate bracket, and scuffed paint on the bumper. The state farm representative received pictures of the vehicle from the scene of the accident from me, and affirmed Kenny's accusations were fraudulent, and that their adjuster would be looking into it. I then got Kenny to admit on a recorded line with Ford customer service that the damages were as I described, no other claims were made by any other parties, and that I offered to pay out of pocket for the repairs. I asked Kenny why he wouldn't allow me to pay for the damages to the loaner car out of pocket, and after vehemently avoiding the question on Ford's recorded line, his answer was "You made a mistake and you're going to pay for it" ..... When in this entire altercation did I refuse to take responsibility for what happened Kenny? Or is it just that you're trying to make it hurt as much as possible for an honest customer? The Damage was so minimal I could have returned the car, said nothing, and it would have gone unnoticed with the poor condition the vehicle was already in. Here you are again with egg on your face Kenny, just like with my insurance company for making false insurance claims, my attorney who received your fraudulent paper you tried to get me to sign, and Ford motor company on a recorded line giving false and conflicting information. Attached are the rental agreement, which highlighted is the part Kenny doesn't want to admit, and the damage to their loaner vehicle on the scene. Please tell me if you see any damage to headlights, grille, hood, or how any of the damage photographed could have caused "mechanical front end damage" More

Absolutely the worst service department of any Ford dealership. Yet again, another disappointing experience. I bring my brand new car to have my air conditioning serviced because it never worked from w dealership. Yet again, another disappointing experience. I bring my brand new car to have my air conditioning serviced because it never worked from when I bought the car a few short months ago. I drop my car at 7:30 this morning and was told I would have it back today. No one calls me at the end of the day I call to see what the story is and they tell me they can’t get it done until tomorrow because they are short staffed. They were the ones that made the appointment for me on this day. Stay away from them if you can. More

He was angered when I dropped off my vehicle, but calmed during further communications. I don't feel like he was really listening or hearing my needs as I described a particular issue my vehicle was having. during further communications. I don't feel like he was really listening or hearing my needs as I described a particular issue my vehicle was having. And on top of everything the problem was NOT resolved! I think it's xx that this wasn't resolved as the problem is easily replicated. More

Multiple mistakes due to the difficulty of the problem. Service manager could have been a little bit more involved in the beginning of the process which might have made a difference early on. He did com Service manager could have been a little bit more involved in the beginning of the process which might have made a difference early on. He did commit himself in the end to oversee the final repair. More