Newport Lexus
Newport Beach, CA
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Exceptional Guest Service . Jorge assisted me from the start and really exceeded my expectations! He was very helpful and aggressive on the price. I will continue to purchase fro Jorge assisted me from the start and really exceeded my expectations! He was very helpful and aggressive on the price. I will continue to purchase from Jorge for the next lease term after my IS200t. He was very professional and straight forward and definitely accommodated my needs in purchasing this car. He earned my business this time and for my next lease. Repeat Customer on the way. More
Quality of Dealer Your service Department is excellent. I have been going to Lexus since 1999 and have always been satisfied. Lexus Newport by far from top to bottom i Your service Department is excellent. I have been going to Lexus since 1999 and have always been satisfied. Lexus Newport by far from top to bottom in personal has no equal. You make it painless when going to service my car knowing that everything will be done perfect. You set the standard for excellence. I am still driving a car that I bought from Lexus, a 2000 IS 300 238000 miles and it still runs like new. Thank you for your great service. Sincerely Robert Anguiano More
Excellent New Car Experience! I just wanted to share about my awesome sales experience last Saturday, January 16, with Chris Ramos. He is patient, attentive and very knowledgeable I just wanted to share about my awesome sales experience last Saturday, January 16, with Chris Ramos. He is patient, attentive and very knowledgeable about the cars he sells. The entire process went smoothly and was stress-free. Plus - I LOVE my new NX200T! More
Easy car buying experience Ask for Gary. You won't regret it. I came in late one night and Gary took the time to show me around. Turns out I bought a car from him the next day. Ask for Gary. You won't regret it. I came in late one night and Gary took the time to show me around. Turns out I bought a car from him the next day. More
Dave Clayton has been my service rep. Very trust worthy. Dave Clayton is very trust worthy. When he says I need additional serves I ask do I need it now or can I put off until next visit. He will let me kn Dave Clayton is very trust worthy. When he says I need additional serves I ask do I need it now or can I put off until next visit. He will let me know. He has been my service rep for a number of years. More
The Best First Time Buyer Experience! As a first time buyer, I was very nervous about the whole process. However, from the moment I got to Newport Lexus, everyone on staff was so incredibl As a first time buyer, I was very nervous about the whole process. However, from the moment I got to Newport Lexus, everyone on staff was so incredibly welcoming and kind. Sangjae, thank you thank you thank you for making the whole process so simple and I can't be happier with my new IS 200t! You were extremely professional, patient, accommodating and went the extra mile to make sure that I was beyond satisfied with my purchase! After all the paperwork was completed (Sarah, thank you for being so incredibly kind, patient, and funny by the way), the presentation of the car to me was especially memorable! Sangjae, thank you again for taking the time to explain to me all the fun things I can do with my car now. I'm so incredibly happy! :) More
Purchase of Lexus 470 We recently purchased a Lexus LS 470 at Newport Lexus. The service from the people that we dealt with including Jeff, Elizabeth, and Eddy was truly e We recently purchased a Lexus LS 470 at Newport Lexus. The service from the people that we dealt with including Jeff, Elizabeth, and Eddy was truly excellent and exceptional. For example, with regards to setting the garage door opening buttons, Eddie even offered to come out to our residents if we needed additional assistance. Strongly recommend Newport Lexus and these people in particular. Joseph Janczyk More
Car Wash Shortcomings The so called free car wash service after purchasing a new car is a misleading offer. It takes 1 1/4 hours to 1 1/2 hours to get a car wash. Even if The so called free car wash service after purchasing a new car is a misleading offer. It takes 1 1/4 hours to 1 1/2 hours to get a car wash. Even if you arrive when the car wash opens, you have to wait in line while they wash their loaner cars. The success of the dealership in selling cars has over loaded their car wash capabilities and buyers are now discouraged from using this amenity because of the inordinate delays. The fact is that you get so frustrated because of these long waiting times that you don't bother to use their facility. More
Thanks Jorge for the great Lexus! Jorge was extremely friendly and helpful throughout the entire leasing process with my Lexus GS 350. I came into the dealership not expecting to get a Jorge was extremely friendly and helpful throughout the entire leasing process with my Lexus GS 350. I came into the dealership not expecting to get a car and just get an appraisal on my current one, but through Jorge's great insight, excellent service, thorough communication, and patience; I ended up signing for a new car and don't regret it. If it weren't for him, I probably wouldn't be driving a Lexus right now and would be sitting in a german car. Thanks Jorge, and don't forget to hit me up about upgrading to the newer model soon! More
Best Experience Ever!! Our experience at your dealership was amazing. Sale representative Sangjae You was friendly, helpful, and awesome!! We drove away in our brand new car Our experience at your dealership was amazing. Sale representative Sangjae You was friendly, helpful, and awesome!! We drove away in our brand new car knowing we got the best deal. We will definitely come back. More