Niello Acura

We bought a 2012 Acura MDX from Aaron Peterson at Niello Acura and I couldn't be happier :) Aaron was wonderful. He was very helpful and professional and was very knowledgable about the car. He helped setup Acura and I couldn't be happier :) Aaron was wonderful. He was very helpful and professional and was very knowledgable about the car. He helped setup the blue tooth and other gadgets in the car for us. The entire car buying experience was great and I would HIGHLY recommend Niello Acura and Aaron Peterson and of course Acura MDX to anyone who is looking for a car!!! More

Niello Acura has all the qualities I look for in a new car dealer: modern up-to-date, well-lighted showroom, comfortable and clean customer lounge, multiple service advisors to reduce wait times, friendly car dealer: modern up-to-date, well-lighted showroom, comfortable and clean customer lounge, multiple service advisors to reduce wait times, friendly, informative parts department, and a good, versatile inventory of new Acuras. The deal is fair. (No one is going to give away a hot, new product.) But what sets Niello Acura apart from other dealers is Denise Velez. Because my local Stockton Acura dealer was unable or unwilling to locate the car that I wanted, I did an Internet search for a 2013 Acura RDX AWD with Tech Pkg in a particular color combination. I called 5 dealers before contacting Niello Acura. And when I did, it was my good fortune to be connected with Denise Velez. Immediately we connected over the telephone. She knew her current inventory and what was coming in during the month of June. She told me that she had a car that I wanted arriving the first week in June, and invited me to come up and put my name on that car. I told her that I would consider it. To my amazement, she called me back within the hour and told me that the car I wanted was being unloaded off the truck as we spoke. It had arrived a week earlier than expected. We arranged to meet the next day. Denise called me the next morning. Her friendliness, enthusiasm and follow-up made up mind for me. I drove from Stockton to Sacramento that afternoon. She met my wife and me as we walked into the dealership, and immediately took us to the car, and out for a test drive. She was wonderful in explaining the many features of the RDX to us. She shepherded us through the purchase and has given us total support and follow through ever since. Denise is unique and simply wonderful! Elizabeth Garcia, Finance Manager, also deserves mention. She was friendly, low-key, efficient and knowledgable. More

I purchased my 2009 Acura TL on May 27th from Kevin Powell. Kevin was great. He treated me with respect and was very knowledgeable and a great change of pace from the sales guys I am used to from other Powell. Kevin was great. He treated me with respect and was very knowledgeable and a great change of pace from the sales guys I am used to from other dealerships. I was on a time crunch due to a birthday I was attending that day and Kevin worked extremely hard and fast (literally running from office to office) to make sure I was not late for the party. I appreciated him and Brian for speeding it up or me and when we couldn't finish he deal in time they let me take it as a loaner to show my family. They took care of me and Niello has been great following up with me. Now, everyone who compliments me on my new car I tell them to go see Kevin at Niello and get one just like it. Thanks Kevin More

This was the second vehicle we purchased from Niello Acura. They are a class act and provide excellent service from sales and through many years of car maintenance. Kevin Powell is a pleasure to work wi Acura. They are a class act and provide excellent service from sales and through many years of car maintenance. Kevin Powell is a pleasure to work with! Very caring and knowledgeable and zero pressure! I highly recommend Niello Acura and Kevin Powell! More

Most horrible car buying experience. They should learn to stop throwing their attitude around. I was asked to leave the dealership. I wont buy from them. most horrible experience of my life. they dont stick stop throwing their attitude around. I was asked to leave the dealership. I wont buy from them. most horrible experience of my life. they dont stick to their words. waste of time. More

I worked with a very professional saleswoman (Denise), and my overall impression of Niello Acura is one of professionalism and class. I went there to look, not to purchase, and ended up purchasing anyway and my overall impression of Niello Acura is one of professionalism and class. I went there to look, not to purchase, and ended up purchasing anyway because I was so pleased with the team's approach to taking care of their customers. Very polished and professional experience all the way through from research, test drives, negotiation, and finance. Very pleased with both the Niello team and with the car I purchased. Class act. More

I got the car I wanted. I got the price I wanted. I got the fiancing I wanted. I am very happy and recommend this dealer and product. the fiancing I wanted. I am very happy and recommend this dealer and product. More

My husband and I were looking for a crossover SUV.  We started out at Ford and Toyota in the Roseville auto mall.  After wasting 4.5 hours of our life dealing with gimics and typical sales tactics we  We started out at Ford and Toyota in the Roseville auto mall.  After wasting 4.5 hours of our life dealing with gimics and typical sales tactics we left. All we wanted to do was test drive a couple cars and find out their specials.   Our last stop was Niello Acura, and we are sure glad it was.  Not only did we get treated like adults, we received a level of service you would never come to expect during a car buying experience. Before we went down we spoke with Denise letting her know we were interested in a used MDX.  When we walked in the door she immediately greeted us and had a list of available vehicles matching our needs and wants.  We walked right out to the used car section, no walking in circles looking for cars, they were all right there.  We found the perfect car that had everything we wanted within our budget.   Of course, like everywhere else we wanted to drive it.  While waiting for Denise to pull the car around the manager made a point to walk out of his office to talk to us about our daughter and we had a genuine conversation about our growing famlies.  Since we had our 20 month old daughter with us, Denise took time for both my husband and I to not only drive the car seperately, but to show us several features along the way...no rush, she genuinely wanted us to learn everything about the car.  She did this twice while me and my husband took turns entertaining our daughter. Once we finished the test drive she simply asked us what we would like to do.  She gave me and my husband the space to discuss our day and evaluate what we wanted to do without hovering over our shoulder. Once we decided we loved the car and wanted to purchase it she said ok, let's get started.  This was 8:00pm at night and the dealership was closed.  We said we know your done for the night, we can come back.  Denise said no way, we are here.  In most cases you would think of course, they want to sell a car, but no, they were all there to walk us through the process including the store manager and finance manager. As for the negotiating back and forth, there was no need. Their used Acuras were priced so well that we didn't need to haggle over the price.  I ran the blue book pricing on our choosen car and their price was lower than the blue book price, and that is not to mention it was a certified pre-owned. So, after getting everything squared away, financing approved (at 9:30pm at night) we were off to learn more about our car (there was someone ahead of us in finance).  Denise again took her time showing us even more features.  By the time we got into finance and got everything signed it was almost 11:30pm. I think we would have been done sooner, however we were trailing another couple.   After all that and keeping everyone there so late we go to get into the new car to leave and my husband notices one of the head lights was out.  They felt terrible!!!  Of course they couldn't let us leave with the car (we were bummed), but they offered us a loaner first thing in the AM and would get the car fixed ASAP Monday. After all that we were sitting home on Sunday morning and received a call from Brian, the finance manager.  He had good news for us, he said he did some more looking around with credit unions and found an even better rate for us.  Not only that the credit union was offering a special interest rate for adding the inside and out protection package which even with that, lowered our payment.  Keep in mind, we were done, papers signed and out the door.  They went above and beyond to make sure we received the best deal.  Incredible!!! Not only did we get a great car, for a great value, but we received service above and beyond our expectations.  If you are looking for an Acura, I couldn't recommend a better dealer. More

I would recommend Niello Acura without reservation. I recently leased my third Acura from Niello and, just like the previous times, my experience could not have been better. Every person with whom I inte recently leased my third Acura from Niello and, just like the previous times, my experience could not have been better. Every person with whom I interacted - from the receptionist to the sales representative to the service technician to the manager - was pleasant and helpful. It is clear that customer service is the top priority. Staff followed up with me to make sure all my needs were met satisfactorily and they were diligent in addressing every issue. I have referred friends to Niello and at least two have subsequently purchased Acuras. I fully expect my next car to be from Niello Acura as well. More

All of the personnel acted professionally and were very cordial. I enjoyed the experience in both sales and service and would recommend this dealership to anyone. cordial. I enjoyed the experience in both sales and service and would recommend this dealership to anyone. More