Niello BMW MINI

Fun Time We had a great time at the dealer. Upon our return for the second time around, Kevin Powell was a true professional in working with us. We enjoy We had a great time at the dealer. Upon our return for the second time around, Kevin Powell was a true professional in working with us. We enjoyed the facility and how well structured the building was made. Very good attitudes in their instructions. Looking forward to working with Niello. More

Great Dealership! I purchase a new 2015 Mini 4-door "S" from Niello Mini, in Sacramento, CA with the assistance of Kevin Powell, Motoring Advisor. It was simply the be I purchase a new 2015 Mini 4-door "S" from Niello Mini, in Sacramento, CA with the assistance of Kevin Powell, Motoring Advisor. It was simply the best car buying experience I have ever had. Kevin was smart, courteous, fast, and friendly. I highly recommend the dealership and Kevin Powell. You won't be disappointed. More

Best experience I've ever had with a car dealership. Matt Ryan and Kevin Powell have been the nicest, most accommodating people I've ever dealt with when buying a car. I felt none of the typical pushines Matt Ryan and Kevin Powell have been the nicest, most accommodating people I've ever dealt with when buying a car. I felt none of the typical pushiness or drive to sell me something I didn't want. Kevin was such a treat to work with, he has a great personality and incredible sense of humor, I instantly liked him and could tell by the banter, his collegues enjoyed working with him too. Craig Kersey was a pleasure and made the paperwork quick and easy. He asked all the required questions, gave clear explanations, I said yes or no and that was the end of it. I loved the no hassle, no pressure, whatever you want attitude. The atmosphere at Niello Mini is fun and comfortable and everyone there wants you to be happy with your purchase. I have told everyone I know what a superb experience I had. More

Excellent Experience! I recently purchased a 2015 Mini Cooper Countryman and I must say that I was thrilled with the entire process! Kevin and Eddie made the experience r I recently purchased a 2015 Mini Cooper Countryman and I must say that I was thrilled with the entire process! Kevin and Eddie made the experience relaxed and pressure-free. I was able to take my time on the lot, looking at every option and color with my husband, and never once feeling like I was just another customer to fulfill their monthly sales quota. Eddie and Kevin are very personable and knowledgeable - patiently answering every question and not rushing my decision to purchase my car from them. What a friendly, easy going, yet professional dealership. I recommend Niello Mini in Sacramento to anyone looking for a car with distinctive styling and thrifty fuel economy - sold by salesmen that are trustworthy and eager to find the perfect car for you. I definitely drove away a happy customer....making it the third Mini purchase in our family! More

Above and beyond in every way! I have purchased many cars in the past from many different car dealerships and had come to believe that the norm was to have pushy salesmen who are ju I have purchased many cars in the past from many different car dealerships and had come to believe that the norm was to have pushy salesmen who are just interested in making an extra buck. However, Niello Mini in Sacramento changed every single stereotype I had created over the years. This is the first dealership that I feel truly cares about the people who visit them. They aren't pushy or trying to sell people cars that simply don't work for them financially. For me personally, I was interested in possibly getting a manual transmission car (which I hadn't attempted to drive in almost 15 years). Kevin Powell took the time to actually reteach me to drive a stick shift! He was so patient with me and didn't try to push the sale on me when I was done driving. He made such an impression on both me and my husband that although the original answer was to pass on the car that we came back first thing the next morning and bought it. Even Craig over in the finance department blew me away with his customer service. I've never experienced a finance rep who didn't try to just sell the customers random options that didn't make sense for them. However, Craig really took the time to explain our different options in terms of maintenance packages so we fully understood everything (even when we asked the same questions over and over) and didn't try to push anything on us. Knowing how everyone is at the dealership I wouldn't even consider going somewhere else. Total game changer for mer. More

A great experience! Kevin Powell has totally changed the way I feel about car dealerships. He made this purchase a very enjoyable experience. What a fine young man! He di Kevin Powell has totally changed the way I feel about car dealerships. He made this purchase a very enjoyable experience. What a fine young man! He didn't rush or push us one little bit. We went down there from Eureka, CA to look at a used Mini S Roadster and left in a new S Convertible, with big grins on our faces, not just about the new car itself but meeting Kevin and the entire buying experience he provided. More

Service that went above and beyond Although Kevin Powell was not the original employee that I bought the car from, he went above and beyond to make sure that I knew as much as possible Although Kevin Powell was not the original employee that I bought the car from, he went above and beyond to make sure that I knew as much as possible about my MINI. He was kind and took time away from his other duties to show me all of the features of the car and even gave me an adapter to use for my phone for free! I would recommend him to all first time and long time MINI customers. He was an absolute delight to work with! More

Purchased 2015 BMW X1 I was connected with Niello BMW of Sacramento through the Costco buying program when I settled on the BMW X1 as my SUV of choice (I was specifically l I was connected with Niello BMW of Sacramento through the Costco buying program when I settled on the BMW X1 as my SUV of choice (I was specifically looking for a small SUV). I worked with Jeff Ball and he was excellent. He was very thorough in explaining the features of the X1 and took me on a very helpful test drive. Jeff was very respectful of my time and my research. He answered e-mails promptly and made several excellent suggestions. I ended up buying a certified pre owned 2015 X1 with 6,000 miles on it as it had all the features I was looking for at a significant cost savings. Jeff was very helpful throughout the process and I will definitely search him out if the future if I am in the market for another BMW. More

MINI #2 from Niello, Great as Always! This is my 2nd Mini purchased Niello. My salesperson was Creed Cate for both sales. After my first purchase, I specifically requested Creed again. Cre This is my 2nd Mini purchased Niello. My salesperson was Creed Cate for both sales. After my first purchase, I specifically requested Creed again. Creed is awesome. He is very knowledgeable, helpful and easy to talk with. Niello didn't have "my" car on their lot. He worked with very quickly to find the car from another dealer. I had done a ton of research and consider myself very knowledgeable about the car features and how they operate. Creed stumped me a couple of times as he still knew way more than me. Due to some issues with my first Mini, I worked directly with Matt Ryan to finalize the deal on my new Mini. I also worked with him prior to coming in to get my car on my trade-in. Matt also was great. Very professional, honest and straight forward. Presented options and answered all our questions very thoroughly. I worked with Chris in finance. Within about 25 minutes we breezed thru that process. Chris was also good to work with. We were in sort of a time crunch and Creed and Chris help expedite the process with that. As a side note (not really related to my new car purchase), Hans Dins has been my Service Advisor since 2009. He has also been great to work with. Easy to get a hold of, full of all the information and is able to answer all the questions that I have had over the years. Even went out of his way to come find me when I purchased my new Mini, to congratulate me. Also, worked with Michelle Shelton a few times before my new purchase. She was very helpful and professional too. Niello has always taken care of me and my car. It has been a pleasure to work with them over the years. More

BAD BAD BAD Bad Experience with Niello, purchased a certified 750LI. Most of the conversation was over the phone due to Niello's so called reputation. When I arri Bad Experience with Niello, purchased a certified 750LI. Most of the conversation was over the phone due to Niello's so called reputation. When I arrived from Fresno CA the sale only took approx. 45 min(Mark Cornell). Once the sale was over the vehicle was washed and Mark Cornell a service rep and I notice several nasty smudges on the paint and a chipped windshield. I was asked to return on a later date , thanksgiving weekend. Needless to say the smudges are still on the vehicle and the windshield is to chipped. I sent several emails and made many phone calls no one has responded to this date! Niello's used car program is not better than PAUL BLANCOS down the street. More