Nissan Kia of Middletown

Brought my 2013 Kia Optima in to address steering issues that are occurring with this vehicle. More specifically , there is a constant pulling to the left, causing me to veer across the lane many times (ve that are occurring with this vehicle. More specifically , there is a constant pulling to the left, causing me to veer across the lane many times (very dangerous), and the car will not drive on center. The vehicle received a 4 wheel electronic alignment. The issue was not corrected. Did some research and discovered that there are dozens and dozens of complaints on this issue and that Kia is aware of this steering malfunction occurring. Called back and spoke with Scott Paley, Service Manager, who claims to be completely unaware of any steering issue with these vehicles. He explained that he would do some research and get back to me in a few days. I waited 3 weeks and no follow up from Scott. Called back and left him a voice message and three days went by, no follow-up. Called again demanding to speak with him and was told by a service rep "he stepped out and I'm not sure if he is returning to day." Ok...let the run-around begin. When I finally did get a hold of Scott, there was no apology, no explanation as to why he never called me back except to say that he was out for two weeks with broken ribs. Might I add he said it very indignantly and with no regard to my situation and the danger this steering issue poses. I asked who is manager is and he wouldn't tell me. Kept saying that he is the manager. Finally he put Andy the Sales Manger on who was just as rude as Scott and he ended up hanging up on me because "I wouldn't let him get a word in edge-wise." Stay away from this dealership at all costs as there is absolutely no professionalism or accountability from anyone I've spoken to yet. I've contacted Kia Corporate and my attorney, so I will update as to where this goes. More

I have bought several cars from this dealership. In the past couple of years I have had nothing but bad experiences with this dealership. They installed a remote starter in my sentra and they do not have t past couple of years I have had nothing but bad experiences with this dealership. They installed a remote starter in my sentra and they do not have the paper work for putting the starter in. They put the starter in wrong and left a piece hanging and then proceeded to blame me for the hanging piece. The starter was installed before I even picked up my new car. Everyone in the dealership was EXTREMELY RUDE and talked behind my back and bad mouthed me in front of other customers since I was upset they didnt have the paper work and were trying to void my warranty. I know this as my daughter was sitting in another part of the dealership and heard. I will never buy a car from this dealership and I only go back when ABSOLUTELY necessary. More

Aremando was very friendly and genuine. He went out of his way to make sure i recieved all the items out of my car that had already been traded. He made sure i found a car that met my financial and person his way to make sure i recieved all the items out of my car that had already been traded. He made sure i found a car that met my financial and personal needs.He took his time to make me and my mother feel as comfotable as possible. We felt like we were able to trust him. armando didnt make me feel rushed or pushed me into buying a car that i was not ready for. He made sure to give us all information behind every car we looked at. He was the perfect canidate to help me finance my very first car. He was Great!!! More

Armando was patient and accommodating during the entire process. I needed a comfortable new car and had specific needs, all of which Armando took into accoubt. I love my new Rogue and got a great deal on i process. I needed a comfortable new car and had specific needs, all of which Armando took into accoubt. I love my new Rogue and got a great deal on it. Very pleased with my experience. More

A friend of mine bought a used Nissan from Armando a few months back. He recommended this dealership to me while shopping for my next car. Initially, I was looking at a used car, but was not impressed wit months back. He recommended this dealership to me while shopping for my next car. Initially, I was looking at a used car, but was not impressed with it. I decided to take a test drive of a 2013 Nissan Sentra. I really liked the car even though I wasn't there to buy new. Armando was patient with me and not very pushy. I told him the features I wanted and he steered me in the direction of an SL model that had what I wanted and more at a great price of only $500 more than a lower scale SV model. I got the options and the color of the car I wanted. I got a reasonable trade in offer; the previous dealership locally that I bought the car from had been in an accident and was only willing to give me $10,500 in trade. They gave me $10,900, but at least I am rid of a car that would later haunt me in trade in/private sale value because of the blemished CARFAX report. Please understand one thing when shopping on their website: The new car internet sales prices are a bit misleading. There is a disclaimer at the bottom of the page that states the price is AFTER all possible applicable discounts and incentives (Ex: Active military, manufacturer discounts, etc). So, do not get too excited when you see their internet prices unless all those rebates apply to you. EDIT: Armando is long gone, he moved on maybe a few months after I wrote this review. I have had nothing but less than positive experiences with the service department. There are an exceptional few people within the service department that are polite and friendly, but everyone else there leaves a lot to be desired. I'm disappointed with their attitude and how they had handled a factory warranty repair. I shouldn't have to ask them to keep the car clean and then find oil smudges all over interior AND exterior door handles, smears on the fabric, steering wheel and gear shift knob. I believe I am an extremely fair person, but I will no longer patronize Nissan products or recommend Nissan Kia of Middletown to anyone for anything. Even my friend who recommended me here ended up trading in his 2013 Altima to a competitor because of horrendous engineering issues not apparent until after he drove it for a few months. That's not Nissan Kia's fault, but the issues with his vehicle were to Nissan's "standards" and just not acceptable for a nearly new car that may end up vibrating and shaking itself to pieces in due time. More

Drove an hour to this dealership to look at a used jeep that I was very interested in purchasing. As soon as I pulled in to the parking lot I was pushed in to a test drive. Glen attempted to have me only t that I was very interested in purchasing. As soon as I pulled in to the parking lot I was pushed in to a test drive. Glen attempted to have me only test drive it and not allow my wife and our daughter to even get in the vehicle. On the test drive, every question I had was responded with I don't know, I don't deal with Jeeps. We got back to the dealership and before I knew i'm filling out paperwork to buy this vehicle without even talking about it. I was almost pushed in to buying a car without even knowing if I was going to. I explained to glen that I've had some bad experiences at dealerships already and felt like I was being rushed out the door and he could honestly care less. I told him to hold on the app and I would think about it. When I attempted to talk to Andrew the service manager about my concerns, his response was "We don't keep track of every customer sob story that comes through here". I told them to toss the application out and would take my business elsewhere. Horrible Experience!! This is the first time I left a car dealer angry because the way I was treated. More

On 3/30/2013 my husband and I went to this dealership in the morning...we were quite nervous and a bit apprehensive about buying a new car and wondering if we would be helped and getting approved for a new the morning...we were quite nervous and a bit apprehensive about buying a new car and wondering if we would be helped and getting approved for a new car. My husband Jose already had a particular car in mind so we just went in and just went for it especially since we only had very little amount to put down. Armando Castenada noticed us right away and was friendly and talkative and just went on and on which was wonderful and made us feel very comfortable. It was a very good experience dealing with Armando, he was very informative and knew his stuff. He was very helpful and eager to help us in getting what we wanted according to our budget and he made sure we didn't leave without getting approved and to leave with a brand new car. He was honest and made sure the right car will fit for us...overall we finally got approved and left with a 2013 Nissan Ultima. We left satisfied...we would definitely go to him again if we ever decide to purchase a second car in the near future. Thank you Armando for all your help! More

Went to this dealership from the time I walked in salesman Armando was helpful more than courteousand eager to assist me in picking out a vehicle > I met the owner who was also helpful polite and mor salesman Armando was helpful more than courteousand eager to assist me in picking out a vehicle > I met the owner who was also helpful polite and more than willing to assist me. I was undecided going from a large luxury vehicle to a smaller vehicle, there was no pressure, more than fair with regard to trade -in values and prices on their vehicles. To be honest I was apprehensive at first after reading several unfavorable reviews on this agency. THEY WERE WRONG, my experience was excellent, place was clean large selection to choose from and I am so glad I didn't judge this dealership without experiencing this first hand. I live in another county and traveled to go to this dealership, I will definitely recommend this dealship to my colleagues at work. I came down a second time to test drive the vehicle Armando was patient with me understood my apprehension going from large vehicle to smaller one, the weather turned bad and I wanted to leave before meeting with financial my process was expedited so I could get home before the snowstorm. I returned a final time to pick up my Nissan Juke, Armando even placed my grandson's car seat in the vehicle and secured this as well. The owner of this agency stood behind the trade-in that he gave me for my car. I have bought many new cars over the years, have never dealt with this dealership or bought a Nissan I am satisfied will let everyone know about my experience. I also want to thank Mr. Walsh for taking my paperwork and allowing me to get home when the weather became inclement.I visited this showroom three times, picked up my car on the third visit and I cannot thank them enough for my experience. I will use them for service and I will continue to patronize this agency. My Overall Rating would be ELEVEN if Ten was the highest number to rate. THANK YOU NISSAN OF MIDDLETOWN More

Very rude. The salesman acted like he didn't want to be there. Didn't explain about the car. When called didn't answer and when messages were left never returned the call. Took a few days to find out ap be there. Didn't explain about the car. When called didn't answer and when messages were left never returned the call. Took a few days to find out approval. Horrible experiences. More

I had purchased a new 2011 Kia Sorento a couple of years before and had just purchased a new Nissan Versa 2013 sedan last weekend from Chad on both occassions. Chad is consistent as always, the price I got before and had just purchased a new Nissan Versa 2013 sedan last weekend from Chad on both occassions. Chad is consistent as always, the price I got for my Versa SV is way below the lowest truecar.com price. Hats off again to you Chad! This guy has never disappointed me, keep up the great work! I would also like to mention Lynda Hundley, the Business Manager who had been very accommodating as to complete all the documentation in less than 30 minutes after I had requested a change in my purchase. Thank you very much Lynda! More