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299 Reviews of Nissan of Cookeville - Service Center
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March 28, 2017
Great experience , haven't made a new car purchase in years. Derek St. John made us feel right at home and he was very professional. I would recommend him to anyone. , haven't made a new car purchase in years. Derek St. John made us feel right at home and he was very professional. I would recommend him to anyone. More
by Lena42
Employees Worked With
Helpful December 21, 2016
Terrible service department Drove to Cookeville for an Express oil change, about 45 minutes from home,and told unable to perform it.Last oil change took over 2.5 hrs. Previous se Drove to Cookeville for an Express oil change, about 45 minutes from home,and told unable to perform it.Last oil change took over 2.5 hrs. Previous service for an air conditioner problem took 3 trips for them to repair the problem. They were unable to find the leak in the condenser,which my husband found for them when he located a piece of road debris which was very visible. WILL NEVER WASTE MY TIME RETURNING TO THIS DEALERSHIP! More
by Donna Prouty
Employees Worked With
Unsure of names, Tamara Palmer
November 15, 2016
If your smart you won't step foot on this lot We can honestly say this is the worst car lot ever. We brought one of their demo's, it had 9000. miles on it. Full factory warranty and we purchased We can honestly say this is the worst car lot ever. We brought one of their demo's, it had 9000. miles on it. Full factory warranty and we purchased extended warranty. When we brought it the big seller point never been wrecked or titled. And showed us a car fax saying the same, little did we know it wasn't On the truck we where buying. After the truck was back there 5 times the 1st year, for the same problem. we cut our losses and trade it. This is when we found out, it had been wrecked. We traded under 36000. Miles show you how much it was on the road and it was still under the factory warranty. Now 3 months later we are still trying to get the refund for the extended warranty. We keep getting told it should be there in two weeks, now 3 months out. Please before going check consumer reports . More
by Lillilo
July 04, 2016
Careless and unprofessional service Took my " brand new " 2016 Frontier to get the tires balanced and the oil changed and when they were done with my truck and I gave it a quick look ove Took my " brand new " 2016 Frontier to get the tires balanced and the oil changed and when they were done with my truck and I gave it a quick look over I found two of my wheels scuffed up and deep scratches on them . I tried to talk to a manager but one wasn't there that day and all they could say was there so sorry so now my brand new truck that I'm paying dearly for is scratched up cause of careless piece of xxxx people that are working just for a paycheck. This is what's wrong with the world today careless Idiotic people . More
by AWhitman314
Employees Worked With
guy in the service dept
May 26, 2016
customer Josh Street is the best customer service guy in Cookeville. He tries to listen to customer needs and concerns. I recommend Josh for all your car se Josh Street is the best customer service guy in Cookeville. He tries to listen to customer needs and concerns. I recommend Josh for all your car service needs. More
by Mel7
Employees Worked With
Josh Street
April 02, 2016
Great as Always!! My experience with Nissan was very wonderful. Walter Lee was very helpful and answered all my questions.. Look forward to do more business with him My experience with Nissan was very wonderful. Walter Lee was very helpful and answered all my questions.. Look forward to do more business with him in the future!! More
by Miranda
Employees Worked With
August 03, 2015
poor service on a 2015 truck The sales people, Micah and Pete were awesome. Can`t say the same for the service manager. Having a problem with the air bag light, and on the 4th v The sales people, Micah and Pete were awesome. Can`t say the same for the service manager. Having a problem with the air bag light, and on the 4th visit , this guy wants a debit or credit card and proof of insurance so he can rent us a vehicle while he services ours, this after he told me what day to bring my truck and that THEY would get us a rental so they could take mine home to be sure it was fixed. Now, my air bag light is STILL flashing , they want to put 165 miles on my truck AND they want me to pay for a vehicle to drive while they play with mine, I don`t think so. I`ll be sure and tell one of my family members that, if I have a wreck and the air bag deploying WOULD have saved my life , and since they can`t or won`t fix it, then here is a copy of my obit for you to keep and thank you for NOTHING!!!!!!!!!!!!!!! More
by not happy
Employees Worked With
Josh Street
May 06, 2015
Very satisfied customer I had initially came in for service on my car and Matt approached me and we started discussing my ideal situation as far as a vehicle was concerned . I had initially came in for service on my car and Matt approached me and we started discussing my ideal situation as far as a vehicle was concerned . After I told Matt what I would want he made it happen. Best car buying experience I've ever had by far. Will be sending Matt business in near future! More
by Stephanieparrigin
May 25, 2012
In July 2011 we bought our Altima at Nissan of Cookeville; the salesperson was Mr. Verlyn Richardson. We are pleased, pleased, pleased with our choice of vehicle, and the respect and genuine co Cookeville; the salesperson was Mr. Verlyn Richardson. We are pleased, pleased, pleased with our choice of vehicle, and the respect and genuine concern of Mr. Richardson, who ensured that we were completely satisfied. The entire staff of the service department; Mr. Ryan Edmonds and Mr. Steve Jones and their staff at the Collision Center [removing minor nicks and scratches]; and Mr. Don Clark and his staff in the Parts Department; have all received us in such a manner which made us feel that we were important and not being petty with our minor compliants. Also, just this week we had the treatment of Perma Plate applied to our Altima (exterior, interior and windows) at Nissan of Cookeville. Again, our satisfaction was complete. We want to compliment the Perma Plate staff for their competent service. Our vehicle looks great as a result of the Perma Plate treatment. We could go on and on about our satisfaction with all the employees of Nissan of Cookeville, and the services provided by them. Nissan of Cookeville is a top-shelf, five-star dealership. More
by Robert L. Graham
Employees Worked With
Verlyn Richardson, Ryan Edmonds, Steve Jones, Don Clark
