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Nissan of Elk Grove

Elk Grove, CA

4.9
4,550 Reviews
Welcome to Nissan of Elk Grove! Whether you are looking for a new or used Nissan car, truck, or SUV you will find it here. We have helped many customers from Elk Grove, Sacramento, Roseville, Lodi, Davis, Carmichael, Fair Oaks, Rancho Cordova, Placerville, Woodland, Folsom, Stockton, Fairfield, Auburn and Vacaville find the new Nissan of their dreams! We know that prospective customers are very well educated when researching their next vehicle which is why we have made it easy to get all the available vehicle information.Now you can spend less time researching and more time enjoying your purchase. Check out our new specials and used specials for additional savings on your next vehicle. As a premier California Nissan dealer, we have a huge selection of new and used vehicles from which to choose. Nissan of Elk Grove online and offline customers enjoy vehicle specials every day. We also offer Nissan service & parts, an online inventory, and outstanding financing options, making Nissan of Elk Grove a preferred dealer serving Elk Grove, Sacramento, Roseville, Lodi, Davis, Carmichael, Fair Oaks, Rancho Cordova, Placerville, Woodland, Folsom, Stockton, Fairfield, Auburn and Vacaville Nissan buyers. Ready to set up a test drive? Visit our Sacramento Nissan dealership in Elk Grove, CA today. We're conveniently located in the Elk Grove Auto Mall right off Highway 99.
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8590 Laguna Grove Drive

Elk Grove, CA

95757

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Showing 4,550 reviews

May 28, 2008

The Customer service advisor is rude and has very poor customers services skills. My wife witnessed her giving customer false information and then heard her telling another employee on what she had done. More

by mdhalix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tina Long
Jun 12, 2008 -

Nissan of Elk Grove responded

Nissan of Elk Grove wrote on 6/3/2008 4:20:07 PM: Thank you for bringing this to our attention. I understand that you and Rob Martinez did have a conversation after this incident took place. There has been a warning report issued and additional product and customer service training initiated due to this situation with Tina. There is no excuse for Tina giving the other customer mis-information about John's lunch hour. She should not have made light about it after he returned early. As for the explanation of repair work, we will continue to provide training for Tina so she will be able to grow into a trustworthy Service Advisor.

May 26, 2008

This was the best experience I have ever had buying a car - Jose was very friendly and personable. The price brought to us in negotiations was less than I expected to pay and I was still able to negotiate a More

by teresapelaez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Pacheco
May 26, 2008

I was charged 110 dollars to be told that to change the part of my car seat would be $1,000.00. I had no explanation, no options of what to do. nothing. Besides, I think that the problem of my car seat ha More

by diaz2008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
tania and nancy
Jun 10, 2008 -

Nissan of Elk Grove responded

Nissan of Elk Grove wrote on 5/28/2008 7:33:47 PM: Thank you for taking the time to contact us about your most recent visit. I can understand your frustration regarding the seat on your Murano. Our technicians and advisors work together to determine what is wrong with your vehicle when you bring it in to service. There is a charge for diagnosing the problem, and in your case it was $110.00 diagnostics. If you had chosen to pay for the repair work, that diagnositic fee is waived. Unfortunately your Murano's mileage is at 47,000 miles, and the part of your seat that is broken was covered for 36,000 miles or 3 years from your in service date. We are willing to work with you on the costs of the repairs. Please contact Rob Martinez at 916-405-5129 to discuss.

May 23, 2008

I was very impress with the overall service I receive at your Service Dept. and I would Recommend Nissan of Elk of Grove to all of my friends and family. More

by burchette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
2
May 22, 2008

It was my first experience with a Nissan Dealership. I was treated very well by Jose. His professionalism exceeded my expectations. The price was just about right even though I would have expected more fr More

by sunset
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Polanco
May 20, 2008

I was satisfied with the service. However, when i asked questions regarding future services that I needed to get for my car I do not feel i recieved the information I requested or the response was not clea More

by smeza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
May 20, 2008

A J Went was a very nice and knowledgeable salesman. I was buying my car by myself and I did not feel he pressured me to do so. The color of the car I wanted was not on the lot and I was not pressured to More

by cagriff57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
A J Went
May 19, 2008

I enjoyed my visit and everything was taken care of that I came for. I have small children and was able to keep them happy with the refreshments provided and televison from your "sister" dealer while we wai More

by peterw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
7500 service/oil change
May 16, 2008

The personnel we had contact with were knowledgeable, frindly, courteous an helpful. They answered all concerns and invited us to call or stop by for any further questions.The car was detailed in record More

by modeltee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
3
May 14, 2008

The Sale Rep. A.J. Went was above and beyond in his customer service. He brought the car to our home for us to look at. We did most of the trasaction from the comfort of our home over the phone. So we More

by jcara916
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
A.J. Went
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