North Fort Lauderdale Subaru

worst experience, very slow processing, doesn't respond to calls, never buy online ithas scraches to calls, never buy online ithas scraches More

Purchased a vehicle from North Fort Lauderdale Subaru that was listed for 23k. Expected additional fees (tax, registration, dealer prep, etc.) and there were. Vehicle was used so there was also a rather that was listed for 23k. Expected additional fees (tax, registration, dealer prep, etc.) and there were. Vehicle was used so there was also a rather exorbitant "reconditioning fee" that apparently didn't cover floor mats as the vehicle came without them. The finance person showed me numerous service contracts that I wasn't interested in due to the additional expense but he said that there was a less expensive contract which I agreed to. The sales contract showed the more expensive service contract that I turned down, adding an additional 3k to the purchase. He also told me to finance the vehicle through the dealership's credit union partner instead of my credit union because they would give me a lower interest rate. Turned out my CU's interest rate was a point lower. All in all, the 23k list price became a 31.2k purchase price. Once I discovered the bait and switch service contract I cancelled it and was due a refund (3K) that I was told would take 8-12 wks to process. I asked why it would take so long and was told that that is just the "industry standard." After almost 16 wks still no refund. I called, spoke to the finance person who handled the cancellation and was told he'd look into it. He called back a few hrs later to say that there had been some mishandling of the request and he'd make sure it was rectified. I could expect a check within the next 2 wks. 4 wks go by and no check. I call again and speak to a woman in accounts payable. She doesn't know why I haven't received my refund but will be sure to put a check in the mail with in 48 hrs. Almost 3 wks later, no check. I call again, speak to the same woman who asks me in an incredulous tone - you didn't receive a check? She doesn't know what happened but says that if I don't mind coming to the dealership she'll leave a check for me in the service managers area. Low and behold there actually was a check waiting for me - 5 MONTHS AFTER MY CANCELLATION. Gross incompetence or an intentional delay that benefitted someone? While it could be the former, my gut tells me it's the latter. I don't like being lied to or deceived. My car buying experience at N. Ft Laud Subaru made me feel like I was a victim of both. Buyer beware! More

I went here to look at the Subaru to see if this is the car for me. Or at least the body style. I like hatchbacks / crossovers and SUV's. After waiting for 2 day's, I came back again to see the Subaru Cros car for me. Or at least the body style. I like hatchbacks / crossovers and SUV's. After waiting for 2 day's, I came back again to see the Subaru Crosstrek. I did not want to, but I decided to go on and do a credit app and even told them some stuff up front before they got started. The finance guys came around with a bicycle and said, "You can't get a car. All you can get is this bicycle". I have never felt so violated and verbally / socially abused by people I don't even know. I went to Arrigo Dodge in Margate, Volvo of Coconut Creek and also Lou Bachrodt Mazda and got approved at all 3 places. So, what they were trying to do - did not work. I even contacted Subaru customer service and told them what they did. My roommate even told me to buy a used one and just go elsewhere to have it serviced. In which case, I did consider. Every finance manager and salesperson at these car dealerships said the exact same thing. "That was so disturbing". "That was disrespectful". "What the heck were they thinking." Today, I did buy a hatchback. Not exactly what I want, but I got a better vehicle without going to a Buy Here Pay Here car lot. I did not buy the Subaru, but I did get a Toyota. More

Brought my BMW in for a trade-in. These crooks offered me 11,000 dollars for a car worth 18500. I looked at their new cars. It was the same BS. 6000 over the market, 4000 above other These crooks offered me 11,000 dollars for a car worth 18500. I looked at their new cars. It was the same BS. 6000 over the market, 4000 above other deals offers. Total double talk regarding Financing. Lou Perri is the perfect Used Car Salesman. A cartoon of what you might expect. Anyone with half a brain will see right through him More