I just purchased a used Toyota Sienna from NPT - Robert Robles was my salesman .... can you say "AWESOME"?!
I have done business for years with another local Toyota dealer, (who shall remain nameless - but they've lost my "Confidence,") and I was quite skeptical about the whole car buying process, to say the least. My first experience at NP, (with a different salesman,) was somewhat disappointing, as it seemed as though he wasn't too interested in selling me a vehicle, but I ended up going back and working with Robert - and I am SO glad I did!
Robert went above and beyond to get me the van I wanted, he made sure my trade-in was actually appraised, (I even got a FAIR price for it!) AND he did an outstanding job of going over all of the features of my "new" van before I left the lot - he even set up the bluetooth for me! I have NEVER had a salesman take the time to show me how to work things on a vehicle - even when I bought one brand new! (And I didn't even have to ask him! Robert just offered and did it on his own.) Thank you, Robert!!!!!
As for the financing part of the transaction: I was escorted to the office by Luis Servin - What a nice, friendly man!
I then met with Justin Blake... I must say, I had my guard up, as I know how this part of a sale goes.... "pressure time," right?? NOPE! Not at ALL! Justin was great! No pressure to buy an extended warranty, (although my van is a Certified Pre Owned,) no typical sleezy sales pitch.... Just down-to earth, pleasant, efficient, and fast service. I was AMAZED! the only reason I spent a long time waiting after I got into Justin's office was because of MY bank having technical difficulties sending the loan documents.
The night I brought my van home, I discovered that the previous owner had left a CD in the player.... it was stuck! I contacted Robert and he told me to bring it in the next morning to the service department. I did, and spoke with David Pagel, and I believe Achilles (?) Once David realized that I had just purchased the van, he not only got me signed in, but instead of having me wait around all day, he even went to (I believe her name was Yvette,) and I was in and out of there within 20 minutes!
THANK YOU, North Park Toyota!!!!!! I haven't stopped marveling over my whole experience, and I would DEFINITELY recommend Robert, and your team to anyone shopping for their next vehicle or looking to service their current one!
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