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Northampton Volkswagen
Northampton, MA
870 Reviews
Visit us and test drive a new or used Volkswagen in Northampton at Northampton Volkswagen. Our Volkswagen dealership always has a wide selection and low prices. We've served hundreds of customers from Hadley MA, Amherst MA, Holyoke and Chicopee.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 870 reviews
August 18, 2012
Everyone was friendly and helpful. The driver service into and out of Northampton was also very convenient. The service was fast and they did a good job explaining everything that was done and what woul into and out of Northampton was also very convenient. The service was fast and they did a good job explaining everything that was done and what would need to be done in the future. More
by laurenmc
Helpful August 13, 2012
I was very please with how professional, kind and speedy the service department has been to me with my jetta. I know I have Alot wrong with it and Chandra ahas been very helpful and patient with me. Will de the service department has been to me with my jetta. I know I have Alot wrong with it and Chandra ahas been very helpful and patient with me. Will definitely be bringing my car back for future work :-) More
by asokowitz
Employees Worked With
Chandra
July 30, 2012
My entire experience at Northampton Volkswagen, from start to finish, was nothing short of professional. Dan, our salesman was thorough, informative and very understanding of my financial situation. He start to finish, was nothing short of professional. Dan, our salesman was thorough, informative and very understanding of my financial situation. He was able to work with me to find a great car, with affordable payments, that worked for my driving needs. I will definitely come back to see him again!! More
by taylorleigh111
July 10, 2012
GREAT SALES and a friendly laid back no hassle enviornment. Loved every minute of it ! Quick spur of the minute purchase! GREAT LOVE the car enviornment. Loved every minute of it ! Quick spur of the minute purchase! GREAT LOVE the car More
by abc613
Employees Worked With
Jason L
July 08, 2012
I bought my car 2 weeks ago from Phil. I wanted to work with a sales consultant who heard what I wanted and not push me into what he wanted me to buy. I literally almost bumped into him in the sales room a with a sales consultant who heard what I wanted and not push me into what he wanted me to buy. I literally almost bumped into him in the sales room and am glad I did. Phil was interested in getting me a car that I loved and met my needs. He was patient while we looped and looped the lot. Over the course of buying the car, I returned to the dealership severals times and Phil met me promptly to help execute business. I love my car and will recommend Phil to any friends or acquaintances who want to buy a car. More
by ecwpt1
July 05, 2012
This dealership went above and beyond to help me register my car. I had to register it in Maine and every small dilema that came up the dealership dealt with and informed me. I was so pleased to not have to my car. I had to register it in Maine and every small dilema that came up the dealership dealt with and informed me. I was so pleased to not have to handle any of the fee's and registration until I picked it up that day. The service was great while buying my car. I did not feel pressured at all to purchase or add any special things I did not want. We test drove a few cars and drove to multiple lots to look. Mark Flynn was my salesman and I would reccommend him to anyone who walks in the door. This was my first purchase of a brand new car and I am extremely impressed with how everything was handled. More
by Kerriann
Employees Worked With
Mark Flynn
May 28, 2012
Recently I visited a Volkswagen dealership in Northampton MA and was very dissatisfied with the level of customer service that I received from both the sales associate but more importantly the very young and MA and was very dissatisfied with the level of customer service that I received from both the sales associate but more importantly the very young and very immature owner of the dealership, Carla Cosenzi. When I showed up to the dealership I was very upfront and honest about the fact that I was not looking to purchase a car that day. I was shopping around and had let them know that I had already test drove a Passat TDI and was interested in running through some numbers in order to get an idea of what I could get for my trade-in, financing, etc. So I sat down with the salesman and he collected my information about the trade. We talked about what he had on the lot and then said he would talk to the owner to see what they could do. When he was talking to her, I could hear the conversation across the showroom, she was telling him (with quite the little princess attitude) that the price was only going to be good right now, not later that day, not tomorrow but right now. Now being the somewhat intelligent person that I am I was giving the salesman an opportunity to present that information to me in the best way he could. The first things out of his mouth were “she is not happy that you are not going to be buying something today.” I am in sales; there were only about a thousand different ways that he could have given me that information that would have kept me in that chair. I immediately gathered my child’s things, my wife and I left the dealer. I did tell him that she could take her cars and shove them up her you know what. The salesman followed me out of the showroom and while we were packing up informed me that he didn’t mean to upset me. I informed him that it wasn’t what he did more than the conversation she had with him. I told him to have a good day and that I would deal with another dealership. I don’t know if you train your dealers on how to treat customers but if not I suggest that this may be something you want to look into. I really am to the point that I may not purchase a Volkswagen at all. I hope someone from your customer service dept. contacts me and can find a way to win me back to purchase the car that I initially was very impressed with. I am not sure about you but when I am looking at buying a thirty thousand dollar car I am not looking to be pressured into making a decision that minute. This dealer didn’t spend any time with me; I did go on a test drive, I did monopolize his time. I wanted to be in and out with their best price. It’s called car shopping, this what people do to get the best price possible and if they don’t understand that this is the way things work and that is the business that they are in then there is something wrong with them. They need to understand you have to develop a relationship and that this is not the way to do it. I am planning on copying this email to the dealership, Volkswagen corporate, and I am going to post it as a review online in as many places as I can. More
by gibbo
Employees Worked With
May 26, 2012
We were actually preliminary shopping for a few months down the road, and we liked the Jetta SE, the price, the financing, and while not pressured, we were asked if we wanted to sign a purchase agreement. down the road, and we liked the Jetta SE, the price, the financing, and while not pressured, we were asked if we wanted to sign a purchase agreement. If I feel too much pressure, I run. Jerzy was so friendly and sincere, when he asked, we figured : "Why not?", and moved our purchase date up a few months. We now have a beautiful new car that should last us a while. The extended warrantee is something I NEVER buy, yet for $50 we got 6 years instead of the 3 that comes with the car. The .9 percent financing is perfect. Everyone was friendly and helpful, and when I found a screw in my front tire (thanks to the tire pressure monitoring device) at 2 days old and 76 miles on the car, they promptly replaced it with a new one. The sales manager was informative, and Carla actually wished me 'Congratulations' on the day I picked up our car. (She was there 3 of the 4 days that we visited). I'll recommend this dealership highly, and think it'll be even better as they relocate around the corner to their bigger location. More
by jscnjparker5
Employees Worked With
Jerzy Bielski
May 22, 2012
I had a terrible experience with this dealership. When this dealership was newly opened and still had no 2012 Passats on the lot, I stopped by to potentially buy a Passat from them. They had me sign a P&S this dealership was newly opened and still had no 2012 Passats on the lot, I stopped by to potentially buy a Passat from them. They had me sign a P&S and give them a deposit to "lock in the price they were offering me", but they still had to locate the car (2012 Passat, black leather/silver exterior with sunroof and nav- pretty standard), because they had no 2012 stock yet. I was assured that my deposit was refundable and that I was not obligated to buy if I didn't like the test drive. When the car arrived, I test drove it and really didn't like it at all. It was nothing like the 2 other Passats I had owned. I declined the purchase, and was told that my money would be refunded in the form of a check. After about a week, I started calling the dealership to find out where my money was, but no one would take my call. This went on for about a month. I then contacted the Attorney General's office, who directed me to the Consumer Protection division of the local District Attorney's office. An advocat there worked on my case for about a month with no luck. I then tried communicaing with the dealership manager on my own again, and was strung along for about another month with him telling me he was trying to get the owner to refund my money. Fnally, after nearly three months of this all, the manager told me he was "sick of dealing with my refund issue", and for me to "do what I had to do. I certainly would not suggest this dealership to anyone based on my experience here. I have since bought a car elsewhere. More
by BethF2012
Employees Worked With
