Northampton Volkswagen - Service Center
Northampton, MA
154 Reviews of Northampton Volkswagen - Service Center
Great service Had to do a 40,000 mile service and replace a couple of parts. The team was very friendly and professional. All details of the service were properly e Had to do a 40,000 mile service and replace a couple of parts. The team was very friendly and professional. All details of the service were properly explained. The shuttle was on time and the driver (Tatiana?) was very professional and friendly. I also loved the complimentary car wash! This is a great idea to keep your customers happy :) the new building and outside space look awesome! More
NORTHAMPTON VW CUSTOMER SERVICE SUCKS!!!!!!!!!!!!! Took our car in for a full service. We did an oil change the week before, and asked not to do an oil change. Left the receipt for the oil change on t Took our car in for a full service. We did an oil change the week before, and asked not to do an oil change. Left the receipt for the oil change on the dash with explicit instructions not to change the oil. Northampton VW changed the oil and charged $70. Spoke to a manager the next day and he offered a refund. A month later, after leaving two messages, I finally reached a manager who said that they would get back to me. Of course not. Awful customer service. Never again!! More
Good and friendly service The Service Rep was able to provide some good technical advice. He was able to explain why such expensive synthetic oil had to be utilized. Good and The Service Rep was able to provide some good technical advice. He was able to explain why such expensive synthetic oil had to be utilized. Good and friendly service. Nice waiting area with wifi. They do need however to fix the bugs in this Questionaire/Review. If you make one mistake it wipes out several other fields and you end up correcting many different fields. More
Post-warranty repair On the final day of my warranty timewise, and out of warranty mileswise, I took my 2011 Golf TDI in because of leaking driver's side window gasket. Af On the final day of my warranty timewise, and out of warranty mileswise, I took my 2011 Golf TDI in because of leaking driver's side window gasket. After review of the problem, service staff at Northampton VW recommended I contact VW of America and request assistance with repair. VW of A in the end agreed to pay for the entire repair. Throughout the process, the staff at VW of Northampton were friendly, courteous, and provided good advice, making the entire process fast and easy, and leading to an excellent outcome. Thank you! More
great Ebony Lopez seems to be the perfect one for the job!! Thank you for all your help. Thank you, to the one who serviced my car too!! Ebony Lopez seems to be the perfect one for the job!! Thank you for all your help. Thank you, to the one who serviced my car too!! More
Warranty Repair.. Wonderful experience at Northampton VW!! From the time I booked my appointment ,drove into the service bay and throughout my visit until completion. Wonderful experience at Northampton VW!! From the time I booked my appointment ,drove into the service bay and throughout my visit until completion. I was treated with professionalism and courteous staff, every step of the way!! Northampton VW is top notch! More
Everyone at Northampton Volkswagen has always been friendly and honest with me. Today I forgot to bring my wallet for my oil change appointment, but the staff were very happy to let me retrieve it and friendly and honest with me. Today I forgot to bring my wallet for my oil change appointment, but the staff were very happy to let me retrieve it and come in later in the day to pay. It's typically friendly of them. I would definitely use Northampton Volkswagen. again, and would recommend them to anyone else. More
Ebony was extremely courteous and attentive during my visit yesterday. I am very happy with the outcome of my service. Probably the best experience I've had there yet. visit yesterday. I am very happy with the outcome of my service. Probably the best experience I've had there yet. More
Another VW dealership was unable to find an answer to my minor, but annoying problem in four visits spaced over the past year. Rich found it in less than five minutes. A replacement part was ordered. We ret minor, but annoying problem in four visits spaced over the past year. Rich found it in less than five minutes. A replacement part was ordered. We returned, had it repaired and the problem is gone. We dealt with Connie, Kim and Rich. They were all very helpful, friendly and considerate. From now on, we will deal with Northampton Volkswagen. More
After my windshield wiper stopped working during a major downpour, I took my car to Northampton Volkswagen for emegency service. Explaining the problem to Carlos, the car was examined, while I waited in the downpour, I took my car to Northampton Volkswagen for emegency service. Explaining the problem to Carlos, the car was examined, while I waited in the waiting room. When called down to discuss the problem, I was informed the wiper motor needed replaceed and before I could ask, I was also informed that a loaner car would be provided, because, the part needed to be ordered. This was a relief and turned a stressful moment into a great day. I was able to keep maintain my schedule for the next two days. By Friday afternoon, I had my car back. Not only did Northampton Volkswagen find the problem (burned wiper motor) but they relieved any additional stress by providing the loaner car. They anticpated my need without my asking. This make them a great dealership and one that I would recommend. Sharon W. More