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Northside Ford
San Antonio, TX
1,060 Reviews
Northside Ford is Ford Triple Crown Award winning dealer serving San Antonio and South Texas! With our world class service department and full service body shop we are here to serve your every need. We can help you whether you are looking for a new Ford or a quality pre-owned vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,060 reviews
March 30, 2009
I planned to stop at two dealerships: Ford and Dodge. Northside was my first stop, so I was intent on reaching key decision points rapidly to make best use of time. Representatives at Northside gave me a Northside was my first stop, so I was intent on reaching key decision points rapidly to make best use of time. Representatives at Northside gave me an immediate welcome that came across as sincere, not contrived. When shopping for a truck, I drive the agenda or leave the dealership if a salesman tries to take charge. The staff did a superb job of supporting my efforts to reach a decision, so I stayed and bought an F-150. Actions by the dealer that were decisive in my decision included: *Advertised a good price and backed it up with action---honesty counts big in my book. *Offered a fair trade in number for the market we are in---no effort to off set a discounted price with a poor trade in offer. *Able to shape the outline on a possible deal on the internet: though details were not fully defined, the dealership was bold enough to lay out potential ways the negotiations could go. This was a "go/no go" point in my exploration of Northside Ford. Sales staffs who use the internet to get people into the show rooms absolutely will never get people like me to come in. We use the internet for commerce, not a "come on". *Presented a facility that is clean, well maintained. Important to car guys like me. Filthy dealership suggests sloppy shop for follow on work to new vehicle. *Staff: this is a well managed business that looks out for its people. Any business that invests in people gets my attention as the good morale will spill over into matters that benefit me when I go down the road of vehicle ownership. Hope this helps, and is the type of input you are looking for, Jack More
by speedysuejack
Employees Worked With
mr mcdermott
Helpful March 30, 2009
Purchasing this car for my 16 yr old son was a major decision for my husband and I ---- obviously safety was a crucial decision point. Our salesman, Bo McDermott was amazing! He was patient, informati decision for my husband and I ---- obviously safety was a crucial decision point. Our salesman, Bo McDermott was amazing! He was patient, informative, and knowledgeable. We also met with Don Cote and Jim Thompson whom assisted us with gaining more knowledge regarding the vehicle. We all love the car. We know we made the right decision. This is the 3rd car/truck we've purchased through Northside and we know it won't be the last. Northside is lucky to have such great associates. More
by Donna Frye
Employees Worked With
Bo McDermott, Don Cote, Jim Thompson
March 29, 2009
Mike was very professional and knew all his facts and figures. He helped with a trade-in, which I got a very good price for and stayed an hour after hours to help close a deal on a new 2009 F-150. I brou figures. He helped with a trade-in, which I got a very good price for and stayed an hour after hours to help close a deal on a new 2009 F-150. I brought the vehicle back the next day for a wash and vac and Mike knocked it out in less than an hour given a twenty minute notice. I look forward to doing business again and have already referred a few friends from work. More
by CMORRISSF
Employees Worked With
Michael Salazar
March 29, 2009
Mr. Alderman was great to work with. I really had a great first car buying experience. The people at Northside Ford were very friendly and treated me like family. If in the future I have any friends great first car buying experience. The people at Northside Ford were very friendly and treated me like family. If in the future I have any friends and family searching for a car I will send them to the the family at Northside Ford. More
by sfhargrove
Employees Worked With
Wayne Alderman
March 14, 2009
Jaime was very helpful in every way. He knew his product Jaime was very helpful in every way. He knew his product and was able to answer all my questions about the truck I was purchasing.He was very friend Jaime was very helpful in every way. He knew his product and was able to answer all my questions about the truck I was purchasing.He was very friendly at all times . My wife and I felt it was a very satisfying experience which is not always the case with the stress involved in buying a new vehicle. We thought the trade of my truck and the price of the new truck was fair. More
by Robert Smallwood
Employees Worked With
Jaime Gomez
March 12, 2009
Wayne knew his product and his pricing. Although he told me the offered price would not be beaten in this area, he was not offended that I shopped. I shopped hard and found he was correct. He was polite, co me the offered price would not be beaten in this area, he was not offended that I shopped. I shopped hard and found he was correct. He was polite, courtious and supportive, all the while of my search. Very businesslike and no high pressure BS. Just what I wanted. Best regards, Lee More
by leedelavan
Employees Worked With
Wayne Alderman
March 11, 2009
Went in to look saturday and preowned vehicles and even though we didnt buy anything Matt and David were both very willing to help show us whatever we wanted to look at and never made us feel pressured. Th though we didnt buy anything Matt and David were both very willing to help show us whatever we wanted to look at and never made us feel pressured. The customer service was oustanding and Matts product knowledge was amazing. We will definitely only purchase vehicles from them at Northside Ford More
by cthomas1077
March 11, 2009
Mstt Starnes was excellent to deal with in helping me purchase my Cobra out of state. Would buy from again in a heartbeat. He arranged shipping and was always available via PHONE OR email. Very professio purchase my Cobra out of state. Would buy from again in a heartbeat. He arranged shipping and was always available via PHONE OR email. Very professional dealership overall. Vehicle arrived to me in the timeframe specified in mint condition. More
by cobragt500
March 11, 2009
Matt was the dealer representative when I bought my new 2008 Mustang. He was no-pressure type, and made the sale paperwork seem so easy. The dealership lot was very clean; display cars were all very clea 2008 Mustang. He was no-pressure type, and made the sale paperwork seem so easy. The dealership lot was very clean; display cars were all very clean. Matt was very friendly; I will buy my next vehicle from him. More
by dortchb
June 30, 2008
I could not find the Expedition EL I wanted Northside Ford went out of their way to find the exact vehicle at the price I wanted. The salesperson took his time and went over all of the features (I was te Ford went out of their way to find the exact vehicle at the price I wanted. The salesperson took his time and went over all of the features (I was terrified of the Navigation System) and made sure I understood how to use it. When the vehicle came in with a vibration when I was on the highway and the service manager personally took care of everything in a quick and professional manner. I have previously driven luxury vehicles and the level of service I received ranks right up there with Lexus and Mercedes. Thank you Northside Ford. More
by lhakimian
Employees Worked With
Skip McAdams
