Northside Ford - Service Center

Service: I've always found the Quick Lane at Northside to operate well. I have no problem with them. They've done excellent work for me. You don't need an appointment. Unfortunately, I cannot say that abo operate well. I have no problem with them. They've done excellent work for me. You don't need an appointment. Unfortunately, I cannot say that about the regular service. Because the CMax has had few problems, I haven't dealt with them often. 1. Years ago, I made an appointment online. When I arrived, I was told making an appointment online didn't mean anything, and it was whoever arrived first. I left. 2. I made no appointment when my backup camera started behaving erratically last year. I expected to leave the car overnight (I live within walking distance of the dealership). The technician snapped at me that I would have to leave the car with them for TWO MONTHS before anyone could look at it. I declined. 3. Latest visit. I had a wheel well shield replaced by a nearby independent mechanic. The mechanic had charged nothing for looking to see whether the wheel well shield was damaged, and he had also identified a leaking gasket at the timing chain. He declined to replace the gasket because of the complexity of a hybrid and suggested I go to the dealer, which was Northside across the highway from him. I appreciated this independent mechanic's honesty and reasonable price. He has a very high rating on Yelp, and I will return to him for those things he does work on. Because of the fiasco with the backup camera, I checked the dealership's website for appointments for replacing the gasket. From the look of the website, it appeared that they were now taking appointments seriously. I made an appointment for the soonest date I could get on their calendar for the problem I indicated. It was the next week. I already knew how many standard hours to fix the leaking gasket (about 6 hours), and I knew the cost of the gasket $30. Nonetheless, I knew the labor would be expensive. Moreover, I figured even if I had to leave it overnight, my wife and I could get buy without a car for two days. I showed up early for my 7:00 AM appointment. I saw a technician quickly. They took my mileage and wrote up the order. The first surprise arose. I had to agree to a $250 charge for them to look at the timing gear box and diagnose the problem. This was not an estimate to repair the problem. They would not give me that information even though I had indicated that perhaps the timing chain should be replaced while they had the timing gear box open. The diagnosis wasn't refundable, but would be rolled into the price if they did the work. Reluctantly, I agreed. Northside called and sent messages to confirm my appointment. Only after I agreed to $250 diagnostic charge, did they tell me I would have to leave the car for 4 days before they even looked at it. Who knows how long after the diagnosis I would have to leave the car for the actual repair. I declined. On my way out, I heard another customer complain to his service writer that he had made an appointment six weeks before, and now they wanted him to leave the truck for nine days before they would even look at it. "WHAT"S THE POINT OF AN APPOINTMENT?" he asked. I told him "Same for me. I'm out." I won't be returning to Northside Ford. I'm a long time Ford buyer, and this experience in trying to get repairs has soured me on Fords. More

Don't go to this dealer for service! We waited a month for our scheduled appointment for recalls. We only have 1 vehicle and they don't have loaners so we had to rent from their "in hous We waited a month for our scheduled appointment for recalls. We only have 1 vehicle and they don't have loaners so we had to rent from their "in house" rental company. Unfortunately they still hadn't gotten to our vehicle 5 days later. At that point we had to pick up the truck because we couldn't afford to pay daily rental fees waiting for them to get to our vehicle. The service department wasn't very concerned about our issue with their scheduling and we were told that it was just the way it was. We called another dealer who will be coming to our house in a few days with their mobile unit. More

2019 Expedition was shifting rough, again; the dealership had made a repair 25k miles earlier. During this recent experience, the vehicle was in the shop for 52 days (7 week and 3 days). It spent approximat had made a repair 25k miles earlier. During this recent experience, the vehicle was in the shop for 52 days (7 week and 3 days). It spent approximately 35 days in queue to be seen (their policy dictates it must be physically present to be in queue). Everything about the experience took longer than expected. I was told it was #1 in the queue for a week. The repair timeline kept slipping. The service advisor and I recall conversations we had much differently. I do not feel the service advisor was honest, making up narrative that defended their poor service. Getting updates on the vehicle was challenging: text messages were seldom responded to, phone calls were disconnected several times while on hold, and updates were always customer initiated. I have learned through tough experiences what I could have done differently and provide the following advice for anyone currently considering this maintenance department: 1) reconsider this maintenance department, 2) call the Ford help line to get an advocate for your vehicle if you are not getting the service you expect, 3) ask for frequent updates on queue position and repair progress, 4) document all discussions, and 5) take pictures of vehicle before dropping off your vehicle to document condition. Advise for the maintenance department: 1) be straight with your customers, 2) consider a virtual queue so customer vehicles do not sit for so long untouched, 3) improve repair efficiency, and 4) improve customer service with better communication. More

On July 17 ,2023 I took my 2020 F250 for service after making an appointmentThe service person told me it would be 1 week. It has been almost 2 weeks and my truck has not been touched. They keep lying to making an appointmentThe service person told me it would be 1 week. It has been almost 2 weeks and my truck has not been touched. They keep lying to me that they don’t have a tech to work on my truck, they are dishonest and unprofessional. They also said they had 24 vehicles ahead of me 7 days after having the truck in their possession. I honestly lost trust and respect for their brand. Today is July 29 ,2023 and I still don’t have Mr truck. The issue is an door actuator. More

Worst service department. My car has been sitting at this dealership for six days for a warranty repair which to them is not a priority. They do not provide with a loaner or My car has been sitting at this dealership for six days for a warranty repair which to them is not a priority. They do not provide with a loaner or rental until they supposedly diagnose the problem which could take several days or weeks, apparently. Do yourself a favor and take your car somewhere else. I heard blue bonnet ford is way better. You have been warned More

Absolute worst service department ever! Made appointment for service, back-up camera not working. Brought in the car and they said it would be 7-10 days the electric department of service Made appointment for service, back-up camera not working. Brought in the car and they said it would be 7-10 days the electric department of service. They wanted me to leave my perfectly drivable car just sitting on their lot for 5-7 days waiting to be diagnosed! This is my third time going to Northside, and each time has been a total disaster. Never again. More

Just called Northside ford service department. After 24 rings someone picked up and said she would transfer me to the service department. After about five minutes of listening to recordings about After 24 rings someone picked up and said she would transfer me to the service department. After about five minutes of listening to recordings about how great they are to work with and still no pick up …………….. I gave up. More

Warranty sucks. Treat costumer that pay with preferences. Since you’re not paying anymore . Convenient. Treat costumer that pay with preferences. Since you’re not paying anymore . Convenient. More

A big thank you to Sam Gonzalez/Northside Ford Accessories Department. I had his department install a suspension lift on my new 2022 F 150 Ford Truck along with new tires and wheels.. He walked Accessories Department. I had his department install a suspension lift on my new 2022 F 150 Ford Truck along with new tires and wheels.. He walked me thru the tire/wheel/lift selection. Sam had the truck ready in one day. Great service and he is very knowledgeable about the ins and outs of lift selection and installation. Sam was very polite, informative and professional during the entire process. The truck came out great. I receive a lot of complements on it, and the ride quality is fantastic. More

My first bad experience with Northside Ford happened when my insurance company suggested I use their repair facility to fix my car. Some items were stolen out of my car and the body repairs started to come u my insurance company suggested I use their repair facility to fix my car. Some items were stolen out of my car and the body repairs started to come undone while I was driving. Northside sent someone out to my office to finish the repair work while I waited. I decided then to never go to Northside Ford again. However, fate, and COVID shortages got in the way of my plans to stay far away from Northside Ford. Recently my wife's Ford Edge was totaled in a wreck and because of a vehicle shortage the only place we could find a car was at Northside Ford. When buying the car I expressed my concerns with their service from back in the day, and the sales person convinced us if we ever had trouble with service they would take care of it. With the assurance of improved service in the future we bought the car from Northside Ford and paid for the extra warranty coverage. Then my wife's new car was recalled for some reason. Additionally, it had a burning smell coming from the engine through the air vents. This was also something we experienced with the Ford Edge, but the Edge got wrecked before we could take it in to get it fixed. When we turned my wife's new car in for service she asked them to check into the strange burning smell . When the recall service was complete they said they could not find the source of the burning smell and asked for us to test drive it with them. This was strange to me because there were more than a few complaints about a burning smell associated with these cars and I thought, how could the Northside Ford service department not know about this issue and what possible issues could cause the smell? When my wife test drove it with George, (the service manager/representative?) he said he could smell it and knew what the cause was. He then told her it was just a design problem, said it could not be fixed, and sent her home. I went to Northside to follow up. While there George told me a different story. He said it could me the issue he told my wife about, but that it could also be other problems causing the smell. However, he said, his service department could not locate the source of the problem. I asked him if it could be either a leak of some sort, an electrical problem, a bad blower, etc. He agreed it could be one of those problems but they could not find out if any of those were an issue. I asked George for the details on the work they did when they looked to find the source of the smell. George, said he could not find it and would not give me the details I asked for. I asked him to put what he was telling me in writing. He said he would check with his manager and see what he could give me. George kept trying to tell me that is just how the car is. As expected, George never got back with me to give me anything in writing about the work they did to locate the trouble, or his "diagnosis" of "that is just how the car is". I took the car in to a different facility and they said there is definitely an electrical burning smell, but we have to set up an appointment to get the warranty work done. We are waiting for the appointment to find out. The service at Northside Ford is terrible. I would recommend no one buy their cars from Northside Ford and avoid taking their cars to the Northside Ford service center for any kind of repairs. More