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Northwest Hills Chrysler Jeep Dodge Ram - Service Center
Torrington, CT
27 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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27 Reviews of Northwest Hills Chrysler Jeep Dodge Ram - Service Center
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Helpful October 09, 2023
We spent 9k here for major repairs on our truck. Have had some notable issues since, which has been super frustrating going back and forth trying to get what we paid for done right. Today was the la Have had some notable issues since, which has been super frustrating going back and forth trying to get what we paid for done right. Today was the latest issue with brakes we just had done smoking like crazy. However, the awful review isn't for the repair issues. It's for the crazy disrespect and experience we had with the "manager" on duty. Disrespectful, cocky, power tripping downright mean to customers. Shockingly bad honestly. More
by sammylove84
July 02, 2023
The service was very good and timely. Will recommend to all friends. Thank you very much. Will recommend to all friends. Thank you very much. More
by skip9457b
Employees Worked With
June 30, 2023
Awesome service. Got my vehicle in right away. Explained everything they would do. Very satisfied with Northwest Hills Jeep Got my vehicle in right away. Explained everything they would do. Very satisfied with Northwest Hills Jeep More
by prg3691
Employees Worked With
May 27, 2023
My grand Cherokee summit had air suspension problem. Problem was detected reasonably quickly. After problem was determined, parts were ordered. The down side? It took manufacturers weeks to ship parts n Problem was detected reasonably quickly. After problem was determined, parts were ordered. The down side? It took manufacturers weeks to ship parts needed, and they changed delivery date 3 times adding up to over 1 month just waiting for parts. Not at all dealerships fault. Once parts arrived, it was fixed and returned to me within 2 days. Dealership was efficient detecting problem. The parts supplier was the one who kept dropping the ball. Nick did what he could to hurry the process, but was also at the mercy of the parts supplier. Dealership service department was excellent as usual, but because parts supplier fell asleep at the wheel, my grand Cherokee summit had an extended visit of 7 weeks at the dealership because it couldn’t be driven with the air bags completely deflated. Thumbs up 👍 to the dealership and Nick Pyle for their continual care of my Grand Cherokee Summit while waiting for the parts. BOO!! to the parts supplier who needs a fire lit 🔥 under their butts. Ultimately, parts finally arrived, Nick and the techs got right on it, and it was a job well done. Am very pleased with work done. This dealership and service department has always been right on the money for all the years I’ve been with them, and at times gone beyond when they didn’t have to. Rating: Dealership, Nick, and techs > 100% … Parts supplier: Needs a daily wake-up call to say the least!! More
by Diamond Dave
Employees Worked With
April 28, 2023
Always great service, friendly & courteous staff. Bought my last 3 vehicles here and my current Pacifica here in 2018 and always bring it back here for service. Bought my last 3 vehicles here and my current Pacifica here in 2018 and always bring it back here for service. More
by mnewman7853
Employees Worked With
