O'Donnell Honda

Overcharged and disrespected by Service Dept. Manager We brought our Honda in for repairs. The industry standard is 1.5 hours to do the work. They charged us for 2.5 hours. When we asked for a price reduc We brought our Honda in for repairs. The industry standard is 1.5 hours to do the work. They charged us for 2.5 hours. When we asked for a price reduction to the 1.5 hours - we are quite willing to pay the dealer's hourly rate for the honest hours actually worked by the mechanic - the Service Manager told us he had lots of other customers and didn't need our business, and didn't care if we were unhappy customers. This is disrespectful to the customer. We gave him the opportunity to earn our respect as a fair Honda dealer, and would have continued sending our business his way for repairs and a new car purchase in the next few years (we think highly of Honda cars), but he declined the chance to do the right thing, choosing instead to take the money and run. We feel overcharged and disrespected. We will not bring any future business to O'Donnell Honda, and we strongly recommend against buying cars or bringing repair jobs to them. There are plenty of other Honda dealers, and lots of other mechanics who can do the repair job just as well or better, and less expensively. More

Painless car buying experience We were moving from overseas, so I started my search on the internet. Another Honda dealer worked with me for a while via e-mail, then passed me off We were moving from overseas, so I started my search on the internet. Another Honda dealer worked with me for a while via e-mail, then passed me off to someone else at that dealership who said I needed to come in (not likely while still living in Europe), and the deal died. So I started searching again and found Alex Vindogradsky here who made the process quick and painless. My car was waiting for me the day after we stepped off the plane and I drove off happy. Can't thank him enough for making this part of our transition smooth and easy. More

O'Donnell Honda is still the best!! From the minute I entered O'Donnell's Showroom, and was greeted by Missy Wald, I knew I made the right decision to return to O'Donnell. Started my buy From the minute I entered O'Donnell's Showroom, and was greeted by Missy Wald, I knew I made the right decision to return to O'Donnell. Started my buying process by contacting Chris Councill. Chris was prompt in answering my questions.Next step meet with salesman That's when I was greeted by Missy, and met Shayne Wilson, my salesman. Shayne answered all my questions, and so helpful. I purchased my first Accord in '03, and I can truthfully say that O'Donnell Honda is still the best Honda dealership. Thank you everyone... More

Special Edition I recently bought a 2017 Accord Sport Special Edition. Everyone I dealt with at O'Donnell was extremely professional and helpful. My salesperson, St I recently bought a 2017 Accord Sport Special Edition. Everyone I dealt with at O'Donnell was extremely professional and helpful. My salesperson, Stan Bailey, was a pleasure to do business with. He was very informative without being pushy or overbearing. I'll be sending other members of my family his way. More

Great experience We recently purchased a 2016 Honda Odyssey. Our dealer was very friendly and easy to work with, and we expect to return to this dealership in the futu We recently purchased a 2016 Honda Odyssey. Our dealer was very friendly and easy to work with, and we expect to return to this dealership in the future. More

Great car buying experience This was my best car buying experience. Our salesperson, Brian Blevins was extremely helpful and informative. He made everything that was part of the This was my best car buying experience. Our salesperson, Brian Blevins was extremely helpful and informative. He made everything that was part of the car buying/leasing process easier. Very professional. Would recommend this dealership to all my family. More

Very Pleasant New Car Buying Experience We purchased a 2016 CRV from ODonnell Honda after looking at several other local dealerships. We found there a relaxed, no pressure atmosphere staffe We purchased a 2016 CRV from ODonnell Honda after looking at several other local dealerships. We found there a relaxed, no pressure atmosphere staffed by very friendly and knowledgeable folks. They have a large selection of models and colors in the vehicle we wanted in stock, which made really helped our decision making process. We purchased through the AAA discount program, and were offered a very good price according to True-Car information. Our salesman, Terry Askin, took good care of us and answered all of our many questions. Working with their finance manager, Rajeev, to conclude the transaction was also comfortable, without the "add on" sales pitch we faced with previous purchases at other dealerships . At the end, we were impressed with this very pleasant buying experience. More

They want your sale and then dump you Initially, I worked with Mark Sweeny who was very nice. All negotiating, all financing done over the telephone. Once the deal was set to be signed, Ma Initially, I worked with Mark Sweeny who was very nice. All negotiating, all financing done over the telephone. Once the deal was set to be signed, Mark turned into a "vapor trail". I stopped by the dealership and met Ken to sign my paperwork. Ken told me that I wasn't his customer, so he couldn't do much for me. JT and the GM Brian were absolutely great to deal with and probably would not have bought the car if not for them, I suggest you do shop here but avoid Ken and especially Mark Sweeny unless you want a ton of headaches. Neither can provide even basic custome service, follow directions or requests, nor can Mark manage to return phone calls. More

Horrible customer service After having search many dealers for a 2016 Civic, this was by far the WORST dealer to deal with. The salesman was very impatient and not willing to w After having search many dealers for a 2016 Civic, this was by far the WORST dealer to deal with. The salesman was very impatient and not willing to work with me in the car buying process. He complained the whole time telling me that he wouldn't receive commission because his boss had approved a price below that of which the salesman would receive commission. After that, he didn't want to deal with me. He even got up and told me that I WAS WASTING HIS TIME. Needless to say, I left and did NOT purchase a car from them. Rather, I went to Jim Coleman Honda and had a great experience and bought my car there. More

Outstanding! From start to finish, O'Donnell Honda was a winner. Great and well informed sales staff, good service without a pressured sales pitch, a reasonable p From start to finish, O'Donnell Honda was a winner. Great and well informed sales staff, good service without a pressured sales pitch, a reasonable price and an excellent payment experience. What more could anyone ask for? Did I forget to mention, I got another Honda Fit too, a terrific little car. More