Otto Cadillac - Service Center

The usual fine service I have been to Otto at least five times over the last two and a half years and the service department has always been courteous and efficient. Waiting I have been to Otto at least five times over the last two and a half years and the service department has always been courteous and efficient. Waiting area is comfortable and neat and the vehicles are fun to ogle. I haven’t returned again because of an incomplete or botched repair. Says a lot about the Otto dealership! More

Sensor problem. Bill McLean and John White quickly addressed my problem, and when it could not be fixed immediately, they provided me with another vehicle. These tw Bill McLean and John White quickly addressed my problem, and when it could not be fixed immediately, they provided me with another vehicle. These two gentlemen are the best! More

excellent service The staff are all professional informative and very friendly. Unfortunately I do not remember which employees I worked with. But everyone on staff i The staff are all professional informative and very friendly. Unfortunately I do not remember which employees I worked with. But everyone on staff in service on Monday Nov 5 , 20-18 was great More

Great Felt right at home and all my concerns were taken care of in a timely manner. I would recommend this service center to anyone who owns a Cadillac Felt right at home and all my concerns were taken care of in a timely manner. I would recommend this service center to anyone who owns a Cadillac More

Prompt service to check possible recall issue Quick attention to a possible recall issue. Thanks Bill for getting me in and out in no time. As no problem was found, even the diagnostic fee was wav Quick attention to a possible recall issue. Thanks Bill for getting me in and out in no time. As no problem was found, even the diagnostic fee was waved as a courtesy. Thanks! More

Excellent sales and impeccable service Chris Otto and the staff ar Otto Cadillac are very professional and truly makes you feel like you are part of the Cadillac family.The finance manager Chris Otto and the staff ar Otto Cadillac are very professional and truly makes you feel like you are part of the Cadillac family.The finance manager Ian Maher is very informative and honest and very thorough and does his job very well.The service staff is absolutely the best I ever dealt with.They are why I will continue to be a loyal Cadillac customer. More

Nothing less than expected The service was great, efficient and caused me no problem. Repair was made and my car was washed before being returned to me. Employees were helpful The service was great, efficient and caused me no problem. Repair was made and my car was washed before being returned to me. Employees were helpful and answered all my questions. More

Excellent team I was seamlessly handed from one person to the next, all the time knowing that Bill was my service manager. The showroom was comfortable, which made I was seamlessly handed from one person to the next, all the time knowing that Bill was my service manager. The showroom was comfortable, which made the wait pass by quickly. More

I always get the best service at Otto I always enjoy going to Otto And they always do a great job I love my Cadillac which I purchased from otto Thank you Great job I always enjoy going to Otto And they always do a great job I love my Cadillac which I purchased from otto Thank you Great job More

Customer oriented Bill and team, thank you for your support and customer service. The car was taken in on time and completed within the stated time frame. Staff were w Bill and team, thank you for your support and customer service. The car was taken in on time and completed within the stated time frame. Staff were welcoming and professional. More