Ourisman Chantilly Kia

I was faced with the need to buy a vehicle in a very short period of time. Henry Hoffer greeted us at Ourisman Kia in a very friendly, non-pushy manner and gave us space to look at the cars on the lot short period of time. Henry Hoffer greeted us at Ourisman Kia in a very friendly, non-pushy manner and gave us space to look at the cars on the lot without hovering. When we were ready to ask questions and test drive a couple of models, he clearly explained the differences between the models and pointed out the features of each car in an informative, non-pushy manner - which was MUCH appreciated. I dislike the car buying process and with all the information out there, I just wanted their best bottom-line offer on which to base my decision. He followed up with me as he said he would with detailed pricing information. I was unable to get back to the dealership to take advantage of their sale before it ended, and Henry was able to hold the sales price until the weekend. That was a first for me. While the offer made was very good, it was not the out-the-door price so I did end up spending more than I had intended. Overall though, it was a great experience and I highly recommend Henry Hoffer to anyone interested in a Kia. He knows the product very well, and he is a friendly, no-pressure salesman. He was sensitive to the car-buying process from the buyer's side and gave my husband and me space to talk through what we wanted to do in privacy, but stayed close enough to be able to answer additional questions as they arose immediately. The dealership was busy, but Henry made us feel as if our business was important and remained attentitve to us for the entire time we were there. I felt he went the extra mile for me. It was truly a pleasure working with him. More

I first inquired about KIA via the internet and received a response from the Internet Salesman, Jeff Hoyt, within 12 hours. During my email correspondence with him he responded quickly and with professiona a response from the Internet Salesman, Jeff Hoyt, within 12 hours. During my email correspondence with him he responded quickly and with professionalism. When it was time for me to come into the dealership to actually test drive the car I was interested in, he informed me that he would not be in but I should speak with Henry Hoffer. Jeff assured me that he was his good friend and would take very good care of me. When i arrived at the dealership Henry greeted me with a firm handshake and a smile. He pulled the car I picked out around and started to go over the various features of the Optima SXL. His knowledge of all the features was truely astounding. I have bought many cars and never have I had a salesman know his product so well. In addition he doesn't just know the product, he loves it. It is very reassuring for the salesman to speak so highly of his product and with such enthusiasm. My husband and I only bought our car on Thursday, but on Friday I was already recommending him to someone at work. Henry has definately earned a customer for life. Thank you, Henry and good luck! More

This was the easiest vehicle purchase we have ever made. Marcus Dos Santos our Sales Consultant knew his product. Highly recommend Marcus. Marcus even got into the car after we had purchased it and helped Marcus Dos Santos our Sales Consultant knew his product. Highly recommend Marcus. Marcus even got into the car after we had purchased it and helped me get my bluetooth working with my phone. We purchased a Forte. First we thoght we wanted a Rio but Marcus felt the Forte was a better fit for our lifestyle. He was on target. Also we got an awesome rebate who could ask for more. This car has got amazing bang for the buck. Warranty rocks and this dealership has its act together. Altman Tsang you are the Finance Guru. Altman whipped those figures and paperwork together like the pro he is. In no time we were out the door with our new car. If you are looking for a Kia go see these guys no pressure no pushing just sell an amazing product. We still cannot believe how much this vehicle has which is standard. Ourisman Chantilly you exceeded your Customer Service rating with us. Oh we will spread the word and tell everyone our fantastic experience. Thanks guys! More

This was the first time ever that I was able to purchase a car and not feel like the salesman was hanging over me. They were there to answer questions but did not follow my every move talking. I was able t a car and not feel like the salesman was hanging over me. They were there to answer questions but did not follow my every move talking. I was able to think and look. I did speak to alot of people that day and all were helpful. Very happy with my purchase and the customer servise. More

Your KIA dealer provides very professional service and your sales staff are very helpful and forthcoming to assist in any way they can to help. I've taken my 2008 KIA Spectra 5 in for service several tim your sales staff are very helpful and forthcoming to assist in any way they can to help. I've taken my 2008 KIA Spectra 5 in for service several times and the job is usually completed on time or ahead of time. The coffee and donuts with a carwash to boot is a plus. More

I had the fortunate opportunity to work with Ben Braunstein as my salesman and the experience was fantastic. Ben was friendly, knowledgeable, and professional. I think he is a true asset to the de Braunstein as my salesman and the experience was fantastic. Ben was friendly, knowledgeable, and professional. I think he is a true asset to the dealership and I will highly reccommend him to family and friends. More

Ben is the reason I bought my 2005 Jeep Grand Cherokee. He was very friendly and upfront with me about the vehicle. However.... the finance officer lost my money for my trade in- and 2 visits later someon He was very friendly and upfront with me about the vehicle. However.... the finance officer lost my money for my trade in- and 2 visits later someone else found it at the Toyota dealership- he never offered an apology. AND someone in service actually hit something with the Jeep so, I drove it home damaged and had to come back AGAIN for repairs- which they graciously did (mostly). But I have filed complaints against them for price gouging for routine maintenance. Buyer Beware! More

By far, the best car-buying experience I have ever had. Marcus Dos Santos, who sold me my Kia Forte, was an exceptional customer service representative -- friendly, knowledgeable and efficient. I would wou Marcus Dos Santos, who sold me my Kia Forte, was an exceptional customer service representative -- friendly, knowledgeable and efficient. I would would recommend this dealership to friends and family. More

My experience at Ourisman Kia was excellent from start to finish. There were no unexpected surprises, and they went out of their way to be as helpful as possible throughout the entire process. I was able t finish. There were no unexpected surprises, and they went out of their way to be as helpful as possible throughout the entire process. I was able to get a great price for my trade-in Acura TSX. In addition, all options were clearly explained to me, and we were provided with excellent financing and the entire process couldn't have gone more smoothly. David Kim is a pleasure to work with - I would highly recommend him for anyone looking to buy a new car. Purcell Johnson, the sales manager, was great as well...as was Altman Tsang, the business manager, who handled the final paperwork. Thanks Ourisman Kia for a great car buying experience!! More

My wife and I were interested in a New Kia Sorento. We had spoken to the dealership on the phone before our visit and when we got there they had the car out front with a red bow. It was a great surprise. had spoken to the dealership on the phone before our visit and when we got there they had the car out front with a red bow. It was a great surprise. Chris Bell was really friendly and informative but we were really pleased with Ben Braunstein and how friendly he was. He made an effort to get to know us and help us get a good deal. Altman Tsang explained all financing and payment options to the fullest so we had no questions. Over all I full recommend this dealer to anyone and by far the best car buying experience ever. More