Ourisman Fairfax Toyota

Good action, but some actions seemed strange Good service overall. I continue to have problems where maintenance actions are recommended that are not in the maintenance manual. An "air flow flush Good service overall. I continue to have problems where maintenance actions are recommended that are not in the maintenance manual. An "air flow flushing" is a new one for me. If something is wrong with a part of the car, then I generally approve that. But I have owned Toyotas for a long time, and I don't like out of the blue maintenance recommendations. I have had the brake fluid flushed and the PCV valve replaced. I have never had those actions performed on my Jeep with over 180K miles on it. I have had the PCV valve cleaned replaced on Toyotas, but on no other vehicles. More

New Frame Maurice Allen is the best. He follows-up & communicates so I know what’s happening. A Frane Replacement is obviously major surgery. So far every Maurice Allen is the best. He follows-up & communicates so I know what’s happening. A Frane Replacement is obviously major surgery. So far everything works except for the back-up camera. More

Friendly Service I am a long-time Ourisman Toyota customer. I keep returning because of the excellent service, the friendly and capable personnel, and the coffee and I am a long-time Ourisman Toyota customer. I keep returning because of the excellent service, the friendly and capable personnel, and the coffee and donuts! More

Engine warning light . . Called service center, advised to bring car in, took car immediately , diagnosed problem, fixed. Reviewed car service record .Advised to bring ca ba Called service center, advised to bring car in, took car immediately , diagnosed problem, fixed. Reviewed car service record .Advised to bring ca back soon as maintenence service needed More

Car Maintenance and body shop work Because of my customer service advisor Mr. Maurice Allen, whose been with me from my First 5000 mile maintenance, and we are still going strong at 319 Because of my customer service advisor Mr. Maurice Allen, whose been with me from my First 5000 mile maintenance, and we are still going strong at 319,000 miles later. Again Thank You Mr. Allen. More

40000 service, plus rear brake light replacement Service appointments are convenient for me as it is close to work. Waiting area is comfortable and the service personnel are courteous and helpful. D Service appointments are convenient for me as it is close to work. Waiting area is comfortable and the service personnel are courteous and helpful. Dane, my service rep, explains thoroughly anything being done to my vehicle. If something needing extra time to deal with comes up, I am usually given a loaner. More

QUick, respectful service Luis G. was a great service rep.! He was polite, accurate, and efficient. He made working with Toyota easy and I am was grateful for his help and serv Luis G. was a great service rep.! He was polite, accurate, and efficient. He made working with Toyota easy and I am was grateful for his help and service. More

thanks ourisman all the work on our prius was well and competently done. in addition to the servicen of our car, the mechanics answered all our questions and provide all the work on our prius was well and competently done. in addition to the servicen of our car, the mechanics answered all our questions and provided us outstanding advice. More

Quick, excellent service! Excellent service while I waited! Service manager was terrific making me feel like a valued customer. Free car wash at the end—fantastic! Thank you Excellent service while I waited! Service manager was terrific making me feel like a valued customer. Free car wash at the end—fantastic! Thank you Ourisman Toyota! More

Car oil problem Everyone was very kind and helped me understand the problem and they fix it in a fair amount of time. I just loved the customer service I was provided Everyone was very kind and helped me understand the problem and they fix it in a fair amount of time. I just loved the customer service I was provided when I was there. More