Ourisman Fairfax Toyota

2015 Avalon 25K Checkup Sean my service rep is always courteous and thorough when I bring our vehicles in for service. He is a credit to your service department. Sean my service rep is always courteous and thorough when I bring our vehicles in for service. He is a credit to your service department. More

Even VDOT-caused oversights remedied promptly Service dept., and Simon expedited emissions test on our Highlander, after VDOT issued delayed notice required for registration renewal, and that fast Service dept., and Simon expedited emissions test on our Highlander, after VDOT issued delayed notice required for registration renewal, and that fast service helped minimized our inconvenience. More

Reliable repairs from this dealer for over ten years! I'm a firm believer in having my Avalon maintained by Toyota mechanics, and take it in every 5,000 miles for its regular maintenance visit. So far I I'm a firm believer in having my Avalon maintained by Toyota mechanics, and take it in every 5,000 miles for its regular maintenance visit. So far I have 160,000+ miles on the car, and it still drives like it is brand new. More

Excellent service. Totally satisfactory. No problems. S\I took my Corolla in for oil change and regular servicing. Maurice Allen handled my servicing. My car was serviced while I waited and I was totally S\I took my Corolla in for oil change and regular servicing. Maurice Allen handled my servicing. My car was serviced while I waited and I was totally satisfied with my treatment. Maurice has handled my servicing for over 15 years (two different Toyotas) and has always given me honest, efficient, and effective service. More

Great Expereince Adam was especially helpful during the decision making process.He showed me the models I was interested in and answered all of my questions. I appreci Adam was especially helpful during the decision making process.He showed me the models I was interested in and answered all of my questions. I appreciated the non-aggressive sales approach and that was one of the reasons I bought my car there. The price was fair and everyone was easy to work with. More

I was well taken care of. Maybe it's not such a good thing to be known by site, but it's encouraging anyway. Dane said I while I was still pulling up, and knew what I was there Maybe it's not such a good thing to be known by site, but it's encouraging anyway. Dane said I while I was still pulling up, and knew what I was there for without my setting an appointment. And when it was discovered that additional work was needed, he worked with me to find ways to keep the expense to a minimum. I really experienced that he was looking out for my best interests. More

Good experience. Jaime Alvarado was very personable and helped us find the right car for us. All the managers and business associates were also very helpful and friend Jaime Alvarado was very personable and helped us find the right car for us. All the managers and business associates were also very helpful and friendly and tried to take care of us as quickly as possible. More

Outstanding Service Maurice is courteous and professional each time I visit. Maintenance on all vehicles are is timely and recommendations for upcoming service are alwa Maurice is courteous and professional each time I visit. Maintenance on all vehicles are is timely and recommendations for upcoming service are always noted on receipts.. More

Purchased a new highlandr The salesman Adam Zaboli did an amazing job. Loved the fact he was straight forward, honest, and not at all pushy. More of a reason why we waited for The salesman Adam Zaboli did an amazing job. Loved the fact he was straight forward, honest, and not at all pushy. More of a reason why we waited for him to return to work To buy the car. Also we found a problem with the car within the first 3 days we had purchased it. Adam did an Incredible job making sure it was fixed properly. More

AMAZING My experience was exceptional. I had left the sunroof open on my wife’s RAV 4 during a recent all night downpour and needless to say, she was not a h My experience was exceptional. I had left the sunroof open on my wife’s RAV 4 during a recent all night downpour and needless to say, she was not a happy camper. Michael took in the car himself and assured me that his team would take care of everything and I had nothing to worry about. When I returned the following day Michael walked out to the car with me and showed me how it came out. It looked as if it never got rained in. Michael handled my problem in a timely manner with care, concern and empathy. He made my problem disappear and that is the definition of customer service. More