Ourisman Fairfax Toyota

Service Dept. I was waited on almost immediately as soon as I arrived. Practically no waiting time. I had an oil change and tire rotation. Great customer service! I was waited on almost immediately as soon as I arrived. Practically no waiting time. I had an oil change and tire rotation. Great customer service! More

Everything was execellent with scheduled service Dealership provides quality service, Staff is very friendly and professional. Estimate and cost of the scheduled 35,000 mile service was on point. Dealership provides quality service, Staff is very friendly and professional. Estimate and cost of the scheduled 35,000 mile service was on point. Facility is comfortable and inviting. Waiting room is comfortable. More

Good job Everything needed for my routine maintenance was done within the estimated time and cost. The Service Manager was friendly and courteous and the addit Everything needed for my routine maintenance was done within the estimated time and cost. The Service Manager was friendly and courteous and the additional items that I indicated needed attention were resolved. The waiting area was comfortable. More

Inspection service Technician was thorough a and explained in detail the results if his inspection. Everyone I dealt with was courteous and helpful. It makes me glad to Technician was thorough a and explained in detail the results if his inspection. Everyone I dealt with was courteous and helpful. It makes me glad to own a Toyota and gave it serviced in such a competent and reputable facility More

Maurice Allen is great! Maurice Allen has been my Service Manager since I bought my 2002 Land Cruiser from Ourisman. He is the reason I have purchased 4 other Toyota's! I sti Maurice Allen has been my Service Manager since I bought my 2002 Land Cruiser from Ourisman. He is the reason I have purchased 4 other Toyota's! I still have my 2002 Land Cruiser & it has 217,000 miles and going strong! Great job Maurice! More

Oil change and alignment Dane took care of me when I walked in, even though I was about 20 minutes ahead of schedule. I waited for my vehicle to be taken care of and he updat Dane took care of me when I walked in, even though I was about 20 minutes ahead of schedule. I waited for my vehicle to be taken care of and he updated me a couple of times on the status. He reviewed everything done to and checked on my car before turning me over to the cashier. More

Faulty safety warning buzzer I assume this review is with regard to an attempt to increase the volume on the warning buzzer on my new RAV4 that I purchased on 28 April 2017. The I assume this review is with regard to an attempt to increase the volume on the warning buzzer on my new RAV4 that I purchased on 28 April 2017. The service representatives, Michael and an assistant, attempted to increase the volume of the alarm buzzer that could hardly be heard. They found that there is no way to do this. They were unsuccessful and I was given two choices; 1. accept the car as is with the low volume warning buzzer or 2. Go back to the dealer and get a new car with a buzzer that could be heard. We checked out three other 2017 RAV4's, one at the service center and two at the new car sales building, The volume on all could hardly be heard so I kept the RAV4 that I recently purchased 4 days before. I consider this a safety hazard and the vehicles should be recalled and the buzzers replaced with one that can be heard. More

Gracias From start to finish, it was a painless as could possibly be. I thank-you and the car thanks you. I know It'll be good until the next check up and my From start to finish, it was a painless as could possibly be. I thank-you and the car thanks you. I know It'll be good until the next check up and my drive to Maine. More

Simon get's service My 2010 Corolla was purchased in SC and did not have a front license plate bracket. Simon got this fixed and fast - he understood what I needed and My 2010 Corolla was purchased in SC and did not have a front license plate bracket. Simon got this fixed and fast - he understood what I needed and worked around an initial estimate that was completely unreasonable (based on the computer and not on a person). Simon went in the back and talked to someone and got the problem solved. Don't lose this guy - I want to come back and buy a car from him. More

Land Cruiser Service Maurice Allen is fantastic, responsive, caring and easy to work with. He has been my service advisor since vehicle was purchased in 1999. Maurice is j Maurice Allen is fantastic, responsive, caring and easy to work with. He has been my service advisor since vehicle was purchased in 1999. Maurice is just excellent. More