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Ourisman Mazda of Rockville

Rockville, MD

Overview
Employees
Reviews
Vehicles
4.6
492 Reviews
The Ourisman Mazda dealership has a long history of offering superior customer service. With Mazda automobiles such as the CX-5, CX-7, and Mazda3, we are convinced that we can supply you with the suitable automobile. Visit our dealership in Rockville for a high-quality car-buying experience! Our team is prepared to provide you sales and services with a smile.
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801 Rockville Pike A

Rockville, MD

20852

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Showing 492 reviews

March 27, 2024

Service as promised, on time, transparent about pricing and offered a coupon discount I hadn’t known about. Like the video review after service. More

by Eat and Run
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
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Mar 28, 2024 -

Ourisman Mazda of Rockville responded

We're pleased to hear that you found our service to be as promised, punctual, and transparent regarding pricing. It's great to know that you appreciated the additional benefit of a coupon discount and enjoyed the convenience of the video review after service. Thank you for your positive feedback, and we look forward to serving you again in the future!

Helpful
March 22, 2024

Excellent first time experience with the Mazda Service Dept staff. Very satisfied and a job well done. More

by jw
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Ourisman Mazda of Rockville responded

We're thrilled to hear that you had an excellent first-time experience with our Mazda Service Department staff and that you're very satisfied with the job done. Thank you for your feedback, and we look forward to serving you again in the future!

Helpful
March 19, 2024

"My experience at the dealership with Geoff was exceptional. From start to finish, Geoff and team provided outstanding service, making the car buying process smooth and enjoyable. Highly recommende More

by vamsi dulla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geoff Lemme
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Ourisman Mazda of Rockville responded

We're delighted to hear that your experience with Geoff and our team at the dealership was exceptional! It's fantastic to know that Geoff provided outstanding service, making your car buying process smooth and enjoyable from start to finish. Thank you for recommending us, and we appreciate your positive feedback!

Helpful
March 17, 2024

Hector, in service, did a thorough job helping me. I am very satisfied with my experience and I have gotten all the service for my car completed at Ourisman. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
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Mar 18, 2024 -

Ourisman Mazda of Rockville responded

We're glad to hear that Hector provided thorough assistance during your visit to Ourisman, and we're pleased to know you're highly satisfied with your experience. Thank you for entrusting us with all your car service needs!

Helpful
March 15, 2024

I was very satisfied with the service at The Mazda Ourizman. It was easy and quick to drop the car. The technicians sent me the video communication explaining what is the problem and all was handled w More

by Msukh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loc Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

Ourisman Mazda of Rockville responded

Thank you for the 5 star review and feedback. We're delighted to hear you were satisfied with the service provided. We look forward to serving you again for your Mazda service needs!

Helpful
March 13, 2024

Joseph was really comfortable and fun to work with. No pushy tactics, just polite, helpful and a good person. Everyone else we saw was great also. More

by Robin Morgan
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joseph
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Mar 14, 2024 -

Ourisman Mazda of Rockville responded

Thank you for the 5 star review Robin. We're delighted to hear that Joseph and our team provided a comfortable and enjoyable experience, with a focus on genuine assistance and friendly service.

Helpful
March 09, 2024

Excellent service! Right from providing the quote, buying process, paperwork and delivering the car. Thanks! More

by AS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Palizkar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

Ourisman Mazda of Rockville responded

Thank you for the 5 star review! We're thrilled to have provided excellent service throughout your entire car-buying experience, from providing the quote to delivering the car, and we sincerely appreciate your feedback!

Helpful
March 05, 2024

They are reliable and the service was great, they even send you a video of the entire multi point inspection with all the details More

by Christy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey and Kevin
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Mar 07, 2024 -

Ourisman Mazda of Rockville responded

Thank you for the 5 star review Christy. We truly appreciate the feedback.

Helpful
February 29, 2024

Fixed right the first time! Tech was informative and explained issues in a comprehensive manner. More

by Mars
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Tim Salmon, 5 star
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Mar 01, 2024 -

Ourisman Mazda of Rockville responded

Thank you for your feedback! We're glad to hear that the tech was informative and explained the issues comprehensively.

Helpful
February 29, 2024

Josue was very lovely to work with. He was a smooth salesman and showed me several services that I need and I accepted to do it and he promised me a discount. I also cannot pick up the More

by sharondoner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josua Parada
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Mar 01, 2024 -

Ourisman Mazda of Rockville responded

Thank youfor the 5 star review. It sounds like you had a positive experience with the salesman! It's great that he was able to showcase services you needed and offer a discount, making the transaction even more beneficial for you. Additionally, the flexibility in holding onto your car until you're able to pick it up demonstrates excellent customer service. We are glad to hear that you're pleased with the overall experience.

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