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Ourisman Mazda of Rockville

Rockville, MD

Overview
Employees
Reviews
Vehicles
4.6
491 Reviews
The Ourisman Mazda dealership has a long history of offering superior customer service. With Mazda automobiles such as the CX-5, CX-7, and Mazda3, we are convinced that we can supply you with the suitable automobile. Visit our dealership in Rockville for a high-quality car-buying experience! Our team is prepared to provide you sales and services with a smile.
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801 Rockville Pike A

Rockville, MD

20852

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Showing 491 reviews

January 12, 2024

This rating is for the dealership as a whole, not of the individual I dealt with directly for the most part. More

by salangrant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J. Parada
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Jan 19, 2024 -

Ourisman Mazda of Rockville responded

Thank you very much for your 4-star review, salangrant! Excellent customer service is our top priority, and we're grateful you experienced that during your recent service visit. If you have any feedback for how we can make your next visit a 5-star one, please reach out to our General Manager, Loc Truong, directly at Loc@OurismanCars.com. He will be grateful to address any concerns you had regarding communication and workmanship. Thank you for your business and take care!

Helpful
January 08, 2024

Excellent service, anticipates my needs, treats me like my time is valuable. If they don’t know the answer, they find out. They don’t make promises they can’t keep. Parking is at a premium but the staff is More

by acmorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
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Jan 19, 2024 -

Ourisman Mazda of Rockville responded

Thank you for the 5-star review, acmorris! We're delighted to hear about your positive experience working with Josue and the rest of our team. Glad they anticipated your needs, answered your questions, and respected your time. We'll be sure to tell them to keep up the great work. Thanks, too, for your feedback on the video review while your Mazda was being serviced. If you or your vehicle needs anything, we're here anytime. Have safe travels and take care!

Helpful
January 04, 2024

Service rep Joseu Parada was exceptional, professional, explained everything.thoroughly. Waiting area was welcome.. Technicians’ work appears to be excellent. Mechanical survey very helpful. More

by burton33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseu Parada
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Jan 09, 2024 -

Ourisman Mazda of Rockville responded

Thank you so much for your positive feedback, burton33! We value the staff highlight for Josue and will be sure to pass your kind words on. Glad they were professional and took the time to answer any questions you had during your visit. Thanks, too, for your feedback on our waiting area and the mechanical survey. If you need anything, we're here and happy to help! Have safe travels and take care! We look forward to welcoming you and your Mazda back at Ourisman Mazda of Rockville.

Helpful
December 31, 2023

Many praises to the entire Mazda service team! But I would be remiss if I didn’t give a shout out to Keith and Mark are always courteous and accommodating. Maxine always has a very nice loaner c More

by racherry28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marty Schwartz sold me my car and I would definitely rate him five stars
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Jan 09, 2024 -

Ourisman Mazda of Rockville responded

Thank you so much for your 5-star review, racherry28! We appreciate the staff highlights for Keith, Mark, Maxine, Alex, and Marty and are thrilled to hear they made your experience great. We'll be sure to pass your kind words on and tell them to keep up the great work. We're grateful to have them on our team! If you or your Mazda needs anything, please give us a call or visit our website. We're here and happy to help. Enjoy the rest of your day and take care! We look forward to welcoming you back. :)

Helpful
December 24, 2023

This is the second time buying a Mazda from Ray. We were really happy with the process and price. More

by manic.dragan019
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Palizkar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Ourisman Mazda of Rockville responded

Thank you very much for the five stars! We're thrilled to hear about your positive experience working with Ray at Ourisman Mazda of Rockville. Glad they worked hard to get you a great deal on your new Mazda and made the car buying process pleasant. We'll be sure to pass your kind words on and tell them to keep up the fantastic work. If your vehicle needs anything, please give us a call or visit our website--we're here anytime. Thanks for being a member of the Ourisman Family and take care!

Helpful
December 24, 2023

I went to test drive used vehicles one evening, and after waiting around in the front of the dealership for fifteen minutes, Ali basically shooed me out, after giving me keys for a solo test drive of a car t More

by zthabet98
Recommend Dealer
No
Employees Worked With
Ali Hatam
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2024 -

Ourisman Mazda of Rockville responded

zthabet, thank you for taking the time to share your feedback with us. I have forwarded your concerns to our General Manager, Loc Truong. He will meet with his team to discuss your comments and ensure all concerns are promptly addressed. If you have any additional information regarding your visit, please contact Loc directly at Loc@OurismanCars.com. We look forward to hearing from you and restoring your trust in Ourisman.

Helpful
December 22, 2023

Well organized. Loved the video diagnosis provided by the mechanics. Will us them again soon More

by Murph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
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Jan 03, 2024 -

Ourisman Mazda of Rockville responded

Murph, thank you so much for your 5-star review! Our top priority is excellent customer service, and we're grateful you experienced that during your organized and professional service visit. Thanks, too, for your feedback on the video diagnosis provided by our team. If you or your vehicle needs anything, we're here anytime! Have safe travels and take care!

Helpful
December 21, 2023

The dealership is very inviting. There is a nice lounge to get coffee, water and snacks while waiting. More

by jpstra83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Loc Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Schwartz
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Jan 03, 2024 -

Ourisman Mazda of Rockville responded

Thank you for taking the time to share your feedback with us! We take genuine pride in the excellent customer service we provide, and we're grateful you experienced that working with Loc and Marty. We'll be sure to pass your kind words on to them. Thanks, too, for the kind words for our lounge with complimentary coffee and snacks. We appreciate your business and look forward to your next visit with Ourisman. Congratulations on your new Mazda and have safe travels! :)

Helpful
December 18, 2023

Simple way of scheduling, even if you reschedule or cancel. The service goes beyond what you expect and it will let you know what is wrong, but do not push ypu to buy it. Costumer service takes care o More

by rene_f_davila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Jan 03, 2024 -

Ourisman Mazda of Rockville responded

Rene, thank you for taking the time to leave a review! We're glad to hear you had an excellent service visit, from scheduling the appointment to driving off the lot with confidence. We appreciate your feedback and look forward to welcoming you back at Ourisman Mazda of Rockville for any future vehicle purchase or service needs. Thanks for supporting us and have safe travels!

Helpful
December 13, 2023

Making an appointment online couldn’t be easier and my service technician, Joey, was efficient and knowledgeable at checkin. He ensured that my vehicle received the appropriate service and he communicated More

by AndreaC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey, Service Dept
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Dec 21, 2023 -

Ourisman Mazda of Rockville responded

Thank you so much for your 5-star review, Andrea! We're glad to hear your recent service visit with Ourisman Mazda of Rockville was excellent, from scheduling the appointment online to driving off the lot with confidence. We appreciate your business and will be sure to pass your kind words on to Joey and the rest of our team. If you need anything, we're here anytime. Thanks for supporting us and have safe travels! We look forward to welcoming you back in the future.

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