Palm Coast Ford - Service Center

Poor Customer Service I bought a new vehicle there and when I got it, it had no gas. Then I am promised oil changes but when I call to schedule. No one ever picks up or ret I bought a new vehicle there and when I got it, it had no gas. Then I am promised oil changes but when I call to schedule. No one ever picks up or returns my call from the service department. I have addressed this situation with the manager over the phone and he tells me to just show up. So I did and they tell me upon arrival that I need to make an appointment or wait 5 hours for a standard oil change. I know its a free oil change, but you make my money off the brake pads, the air filters, the windshield wipers and everything else you tell me I need to purchase every time I am there. I just wish I had another Ford location to take my car to when I needed an oil change. More

Christen = Fantastic Customer Service!!!! Thanks to Miss Christen with your service team, our last minute needs where taken care of with care and consideration. Palm Coast Ford is taking the t Thanks to Miss Christen with your service team, our last minute needs where taken care of with care and consideration. Palm Coast Ford is taking the time to hire the right team members to take care of its customers which we appreciate here in Palm Coast. Thanks again Christen - because of you we will be back! Family ARO Palm Coast Fl. More

Pcm board replacement xxx just spent $1450. For pcm board replacement. Charged $900 for a board i see on the inter net for $300 brand new and guarenteed. Drove 3 miles and xxx just spent $1450. For pcm board replacement. Charged $900 for a board i see on the inter net for $300 brand new and guarenteed. Drove 3 miles and still have same problem running rough and same trouble light on. I lll be back 1st thing in the morning. I wonder how they will handle this problem. I ll keep you posted. More

Serviced my vehicle Tina the young lady who helped me with my service, was just a very polite and very kind person. I got excellent service 👌😊 I would rec Tina the young lady who helped me with my service, was just a very polite and very kind person. I got excellent service 👌😊 I would recommend Palm Coast Ford to everyone 😊 More

Satisfied customer I have been a customer of Palm Coast Ford for 12 years now. After purchasing vehicles there for my 3 children and 2 for myself, I couldn't be happier I have been a customer of Palm Coast Ford for 12 years now. After purchasing vehicles there for my 3 children and 2 for myself, I couldn't be happier with the way we have been taken care of there. Anytime we have had to service the vehicles it has been a good experience. They take pride in making sure your vehicle is safe and you are informed of any work they may need to be done while you are there and I have never felt pressured to make unnecessary repairs when discussing these with the service advisors. It's good to know they have Ford certified technicians working on our vehicles as well. They even have a shuttle driver so you can get to work or back home while your car is being worked on. The care they have shown for me and my family has been a great experience for us all and we will continue to buy and service our vehicles there. More

Fast and professional service for my cars. For an 80 year old "FORD" man who has visited many Ford and Lincoln/Mercury service departments I prefer this one for service on my cars. I visit the For an 80 year old "FORD" man who has visited many Ford and Lincoln/Mercury service departments I prefer this one for service on my cars. I visit the Palm Coast area many times in the year to visit family and I prefer to bring my Lincoln and Mercury here to have my work done. The friendliness of the complete service staff front and back end is very hard to find today. The mechanics are very well trained and managed which is the professionalism that the "FORD MOTOR COMPANY" produces and demands. The service manager is exceptionally helpful on getting the very unusual problems determined and repaired. Once I had a window that was not working, would not go down, Mr. L'Heureux listened to the motor run determined the problem and without any tools fixed it in a minute. Then he told me to operate the electric windows at least once a month to keep them freed up, GREAT SERVICE all the time. More

Unexceptable Service After the Sale I recently returned from overseas duty, and was in the market for a specific truck, Palm Coast Ford had one, of which I purchased at the tune of almos I recently returned from overseas duty, and was in the market for a specific truck, Palm Coast Ford had one, of which I purchased at the tune of almost $36000. After just over 2 months, and right at 1000 miles later, I had 5 major issues with it. I contacted the dealer and was told to bring it in. When I brought it there, ( an hour and a half away), I was told None of the repairs or parts are covered under warranty, costing/quoted, almost $3000. I was then told there was only a 2 month 2000 mile warranty. I was never told that, I asked for that in writing which they did Not produce. My next letter is going to Ford Motor Company. I would not recommend this Dealer for any purchase, to the community, or to Any Armed Forces personnel, Active or Retired. They don't even rate 1 star. More

Great Customer Service!! I went to get a simple oil change recently and was met by a young man named John Hart-He was very attentive, professional, and made the experience qui I went to get a simple oil change recently and was met by a young man named John Hart-He was very attentive, professional, and made the experience quick and pleasant. Just nice to go somewhere now a days and not feel like you're just a number with money! Cathy L. More