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Palmer Dodge Chrysler Jeep Ram
Roswell, GA
6,924 Reviews
Palmer Dodge Chrysler Jeep Ram has been in business for over 19 years. We recently acquired the Chrysler Jeep franchise and can now fully service all your Chrysler brand needs. We are a family owned business that operates out of one store in Roswell, Ga. We pride ourselves on outstanding customer service. We are one of the top sellers of Vipers and other SRT vehicles in the country and are well versed in all makes and models. Thank you for taking your time to read about us and hope that we can better serve you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,924 reviews
May 08, 2024
I have had great experiences in the past. But my last visit was a disaster. I got a oil change and the mechanic left grease all over my door handle and on my inside wall.. They told me they But my last visit was a disaster. I got a oil change and the mechanic left grease all over my door handle and on my inside wall.. They told me they could not rotate my tires because my lug nuts were stripped. The mechanic actually put indents in the middle of my lug nuts trying to get them off!!! Your service manager told me they were like that before I came in. I wash my car 3 to 4 times a week, I would have noticed them dented from previous service at Mr Tire where I bought my new tires. I have free tire rotation and balancing with them. I figured I would let Palmer do the rotation since it was free with the 3 oil change special. Then the service manager wanted to charge me $450 dollars to replace the lug nuts!! What!!! They cost $40 dollars at Advance Auto for set of 20. This is the worst experience I have had with Palmer Dodge in 10 years I have been Going to them. I hope you can fix this situation going forward. More
by spugli5
Verified Customer
Helpful May 08, 2024
This was my first experience with the dealership. I was impressed with the courtesy and professionalism displayed by the team. The man in the parts department helped me find the repair center. Anothe I was impressed with the courtesy and professionalism displayed by the team. The man in the parts department helped me find the repair center. Another gentleman helped my wife find a place to park and find me for a ride home. The service writer kept me up to date with the recommended repairs and was attentive. The repairs themselves seem to have been done in a professional manner. I will definitely return when I need service in the future. More
by wilier84
Employees Worked With
Kim
May 07, 2024
Anthony Ghering was an outstanding sales person. He was honest and helpful. Working with us at every step to find the vehicle we would be happiest with. Anthony went above and beyond, researching He was honest and helpful. Working with us at every step to find the vehicle we would be happiest with. Anthony went above and beyond, researching several questions we had about product and accessories both. More
by MARYHAMRICKPEC
May 07, 2024
The guys at the dealer all work together to make customers like me happy. From the Sales all the way down to the finance guys they all did an amazing job. Will do business again. customers like me happy. From the Sales all the way down to the finance guys they all did an amazing job. Will do business again. More
by TODAXMAS
Employees Worked With
May 05, 2024
Requested key fob check,signed me up for diagnostic electrical, for 200.00 dollars. They called to say it is the key fob. I was then charged 20.00 for epa compliance. Why? The car sat on lot for 3 days electrical, for 200.00 dollars. They called to say it is the key fob. I was then charged 20.00 for epa compliance. Why? The car sat on lot for 3 days, would not even rinse dust off car. When I went to start car my screen black they reset. I was really disappointed in the service and interaction with employees. More
by ltrottr
Employees Worked With
May 05, 2024
I recently had to have both of my exhaust manifolds replaced on my 2021 Ram Limited 1500. I have less than 70k miles on my truck and it's been immaculantly taken care of. Though I'm not impressed that replaced on my 2021 Ram Limited 1500. I have less than 70k miles on my truck and it's been immaculantly taken care of. Though I'm not impressed that I had to have the repairs done, that's not Palmer Dodge's fault. Kim in Palmer Dodge's service department took great care of me. Not only did she take good care of me and my truck, but she was also able to get me a considerable discount as a courtesy on the services rendered. I really appreciated Kim. She kept me informed, was empathetic to my situation, and took care of the repair in a professional and timely manner. Thank you Palmer Dodge, and a special thanks to Kim in their service department. Sincerley, Tom McConahay - Canton, GA More
by tom.mcconahay
Employees Worked With
Kim in the service department
May 03, 2024
I could see the inventory online and then had a very seamless experience of going in and buying the car seamless experience of going in and buying the car More
by SCHAWLA
Employees Worked With
