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Paramount Kia of Asheville - Service Center

Asheville, NC

4.3
69 Reviews
Call Service Center (828) 338-8625

69 Reviews of Paramount Kia of Asheville - Service Center

Sort by
May 02, 2024

Terrible repair service. Took the car in a month ago. Still have the same problem. Service Mgr will not even call back. More

by 828mozzie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Mgr
Report | Print
May 02, 2024 -

Paramount Kia of Asheville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Helpful
April 21, 2024

I highly recommend Alana to help guide you in the process of making your decision. She is trustworthy and God driven. Thank you Alana!! More

by xmnfitness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alana Altland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Paramount Kia of Asheville responded

Thanks for sharing about your experience with Alana here at Paramount Kia of Asheville. We appreciate your business and hope to see you again soon!

Helpful
April 19, 2024

Alana is the most integrity driver person I've met that works at any dealership! She works hard and willingly goes above and beyond to ensure you are fully satisfied with with her service. More

by Jshbrwn2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alana Altland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Paramount Kia of Asheville responded

Thanks for sharing about your experience with Paramount Kia of Asheville. We appreciate your business and hope to see you again soon!

Helpful
April 17, 2024

alana is a great employee and works very hard at her job she really caught my eye and helped me out a lot when i came in to look around!! More

by leighton hudson
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alana Altland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Paramount Kia of Asheville responded

Leighton, Thank you so much for your excellent review! We are so glad that Alana had the opportunity to work with you, and we are thrilled that you found your experience with us here at Paramount Kia of Asheville to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
April 16, 2024

Alana is a such a wonderful people-person who knows her stuff! Great to work with and good at answering my questions to the way I understand. She pays attention to details and is attentive to what I am nee More

by AmandaFishing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alana Altland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2024 -

Paramount Kia of Asheville responded

Amanda, Thank you for your business and this review. We're happy to hear Alana and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
January 24, 2024

The worst customer service in the service department. My car has been there for days. I have been talked down to, and treated like an idiot when they can just simply fix the issue. Just no care in the More

by bashaffer14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Kendall
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
December 30, 2023

Great with service customers and very patient and willing to help solve the issue. She will go above and beyond to help in any way she can. More

by marcus23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Kendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2023 -

Paramount Kia of Asheville responded

Thanks, Marcus, for sharing your thoughts about your experience with Paramount Kia of Asheville. We appreciate your business and hope to see you again soon!

Helpful
December 21, 2023

Alona was very helpful in finding answers for paying off my lease on my EV6. Shanah helped with the technical questions I had about the vehicle. More

by jagwar72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alena Kaltovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2023 -

Paramount Kia of Asheville responded

Thank you for your business and this review. We're happy to hear Alena and Shana were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
December 15, 2023

Very friendly and great staff! Faith is very patient and helpful. Joe and Amanda are also great people. More

by Nina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Kendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faith Pugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessika Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2023 -

Paramount Kia of Asheville responded

Thanks for sharing your thoughts about your experience with Paramount Kia of Asheville. We appreciate your business, Nina, and hope to see you again soon!

Helpful
October 24, 2023

Overcharged by $606 (refunded after complaint). Mgr might fix damaged headliner (previous owner). Selling car may be best - not a KIA More

by BSloan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Kendall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Paramount Kia of Asheville responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Helpful
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