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Park Ave BMW

Rochelle Park, NJ

4.8
3,708 Reviews

216 Route 17

Rochelle Park, NJ

07662

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3,708 Reviews of Park Ave BMW

April 21, 2015

All around great salesman Hans went above and beyond to get us everything we wanted in our BMW extremely knowledge and friendly if u want your experience to be the BEST go wit More

by Satisfied customer 328ix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hans Lee
April 20, 2015

Simply the Best The staff at Park Ave BMW is professional and friendly. This is the third experience with this dealer and it is always a pleasant experience. I arriv More

by Dre
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stefanie Stickles
April 17, 2015

Bad customer service experience. Very bad customer service. They have no respect for existing customers. I will not recommend anybody to to go them. Such a pity that a brand like BMW More

by Mg
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Alicia Scarolla - customer service
Apr 30, 2015 -

Park Ave BMW responded

We called the customer to discuss what his experience was and apologized for what he felt was inappropriate behavior. I offered to take care of him directly as a way of showing good faith. Apparently we called him multiple times to discuss a pull ahead opportunity and customer felt that we were harassing him to buy when he already expressed he was working with one of our salespeople. He felt our portfolio manager was abrupt ad was raising her voice. His lease is over in July so there was no urgency on the customer/s part, only ours. This happened at the same time he was in service and was waiting for a call from them to find out if his car was ready. I called service got the information and called him back to inform him he could pick up his car in service. In general the customer is disappointed in the level of service received and my offer stands to take care of him personally if given the chance. We were perhaps aggressive in sales and yet lacked attentiveness in service, for that we truly apologize. Wayne Carenza General Manager

April 17, 2015

excellent and intelligent advisor/salesman Hans Lee showed he is more concerned with what the customer wants and not only the dealership. He pointed out to me options and parts of the lease ag More

by BobL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hans Lee
April 17, 2015

Excellent! Thank you Eric for the great help! you really took the time to hear my complaints( and I know I am annoying) and resolve any issues I had. So far this More

by galinha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Cuello
April 16, 2015

Great buying experience After nearly 2 decades of driving Audi's I switched to BMW largely due to the great sales experience at Park Ave. BMW and specifically with Brett Drum More

by jvb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Pic
April 16, 2015

Excellent buying experience! It was a pleasure working with Hans during this process. He was responsive to any inquiries and was always courteous and extremely helpful. As I was d More

by M235i
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hans Lee
April 16, 2015

The perfect X3 Gio , was very professional, easy to talk to and present's himself extremely well, well dressed and good looking. .He know's his product , he's a More

by Jacqui
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Giovanni DeBelli
April 15, 2015

Excellent sales This is my 3rd car purchased through Park Ave. BMW. My sales representative Nick Mule was incredible. His price and knowledge of the car was beyond co More

by Jill15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Weiner
April 14, 2015

He Made All the Difference! I cannot say enough about Andre Lindsay! He exemplifies excellent service!!! I called Andre about two weeks ago inquiring about the X5, he answered ev More

by One112AC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Lindsay
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