Park Ave BMW

I would highly recommend this dealership. We have been leasing/buying BMW's for more than a decade and this was our first experience with Park Ave BMW. Brad Russak is amazing - he was incredibly helpful, leasing/buying BMW's for more than a decade and this was our first experience with Park Ave BMW. Brad Russak is amazing - he was incredibly helpful, responsive and went above and beyond to advise us in a seamless and very successful transaction. We could not be more pleased with the level of service we received as well as the ultimate product. More

Test drove my new car on Friday, drove it home on Saturday. Working with Mike and Heather was a breeze, and I would recommend Park Avenue BMW to anyone looking to have a pleasant car buying experien Saturday. Working with Mike and Heather was a breeze, and I would recommend Park Avenue BMW to anyone looking to have a pleasant car buying experience! More

Really appreciated the process with Brad. Emailed back and forth about the final price of the car and just had to go in and do paperwork and pick it up. Highly recommend working with him - ask for Brad if and forth about the final price of the car and just had to go in and do paperwork and pick it up. Highly recommend working with him - ask for Brad if you're going with this dealership. The only issue we had was with Heather, the Finance Delivery Specialist. We hadn't gone over the registration with anyone and when we told her that we had our own plates, she got very flustered and quite annoyed at us. She told us in a huff that she had to do the paperwork all over again. We then just asked about the financing term length and she snapped at us saying "I can't change that. That's set." Not only could she have been nicer, I'm pretty sure if we said we want a shorter financing length, we can do it. It's our money. She just made it feel like we were wasting her time. Would not recommend working with her at all. Overall, really liked how thorough and great this dealership was. They made sure we understood all the aspects of the car and Brad was helpful and patient with the process. More

Want a car?...go to BMW. Want a headache?...ask for Aimon!! Started leasing my vehicle mid-late June of this year. If you need an answer to anything at all and Aimon was your salesperson, just Aimon!! Started leasing my vehicle mid-late June of this year. If you need an answer to anything at all and Aimon was your salesperson, just do yourself a favor and ask for another sales rep/supervisor...he never gets back to you no matter how polite you are. When I picked up my vehicle he told me that the spare key must have fallen out in the plant or whatnot and that he’ll get another one ASAP. 4 months later I started emailing and calling him weekly for 1.5 months and got 1 response saying that he’d get back to me. 3 weeks later I got a hold of Andy Desalvo and he immediately rectified the situation. It took him about 10 minutes of investigation to figure out what was going on and ordered me a new one. Long story short...I couldn’t be more displeased with BMW so far. More

So after being with Bmw for 15years I believe I am done after the level of disrespect I received trying to resolve an issue with Ryan the RUDE MANAGER after the level of disrespect I received trying to resolve an issue with Ryan the RUDE MANAGER More

I wanted to do a European Delivery on an M2 Competition during summer 2020. I stopped by Park Ave BMW in Sept 2019 and met Micheal Messinger. I had a superb experience with him, all the we through to today during summer 2020. I stopped by Park Ave BMW in Sept 2019 and met Micheal Messinger. I had a superb experience with him, all the we through to today. First, he secured the allocation for me, which isn't very easy for these cars. Then, he took care of all the necessary Euro Delivery paperwork steps. Then COVID happened and things quickly became bad. He diligently worked with BMW NA and BMW AG to ensure a positive outcome for my order. After many complications, including BMW cancelling all EDs for this year and terminating the whole program, lengthy delays both at Germany exit port and US entry port, and finally inexplicable customs delay, Michael made sure to keep me well informed and tried his best to reach out to his corporate contacts and figure out ETA for re-delivery. Finally, today, I got to pick up my car, thanks for Michael. He is an all around solid guy, would strongly recommend him to anyone in the area looking to purchase/order a new BMW. Thanks again, Michael! More

The service was great, as expected from BMW. Mike Messinger in particular was excellent. He was honest, professional, and patient. I appreciated the process throughout. If you are going to work with Messinger in particular was excellent. He was honest, professional, and patient. I appreciated the process throughout. If you are going to work with someone there, choose Mike M. More

The five stars are 100% solely for Chris Palma. He’s has The five stars are 100% solely for Chris Palma. He’s has to be one of the nicest people that works in the auto industry. He understands his clients The five stars are 100% solely for Chris Palma. He’s has to be one of the nicest people that works in the auto industry. He understands his clients needs and executes without hesitation. The rest of Park Ave Service should take a few lessons from his book. More

Claudio is the most rude human and is a disgrace to the BMW brand. He says the most inappropriate comments in front of clients waiting for their cars in the waiting area. If I didn’t respect the brand, I BMW brand. He says the most inappropriate comments in front of clients waiting for their cars in the waiting area. If I didn’t respect the brand, I would have spoken up, directly to him. He’s a bully. He should be retrained on the most obvious client service skills. More

Uncommunicative and dishonest This dealer was clearly not interested in our business. We gave them three tries, waiting for over 10 minutes each time even though we made an appoin This dealer was clearly not interested in our business. We gave them three tries, waiting for over 10 minutes each time even though we made an appointment. It was as if they were doing us a favor by showing us the cars: on one visit, when we asked to test-drive three cars, the salesperson said: "We don't normally let people test-drive more than one car, but I'll make an exemption for you." That same salesperson told us three times that he'd send us quotes, but he was always "ten minutes away from the dealership; I'll send it to you right after I get back." If they didn't want our business, that's fine, but they were dishonest too. The last salesperson we dealt with said that if we didn't buy a 2020 series, the 2021 MSRP would be $2,000 higher. In fact, the MSRP according to BMW's own documents is $300 higher. Furthermore, the salesperson did not tell us about the summer rebates; clearly, he just wanted to keep the difference for himself. More